Summary

Professional with extensive experience in training, organizational development, human resources, and learning management system administration. Excellent communication, interpersonal and follow through skills. Build and maintain strong working relationships with internal customers and vendors to positively impact organization and employee satisfaction. Highly effective in partnering with managers to implement employee development and productivity programs. BA: Psychology & MS: Industrial/Organizational Psychology. Expertise includes:

• Training & Development
• Recruiting & Staffing
• LMS & HRIS
• Performance Management
• Course Design & Development
• Psychology/Counseling

Confidential (Computer/Software) Bedford, MA 2012-Present
Confidential, Training Program Manager
Collaborated with managers & outside resources to identify training needs, design training materials, and coordinate training for Global Field Operations Employees (750+) that resulted in increased organizational effectiveness.

• Developed, managed and delivered a New Hire Sales Program required for all international sales and marketing staff that focuses on products, sales strategies, customer stories, competition, and corporate resource.
• Field-focused evaluator of sales tools created by product marketing and management. Communicates availability of these tools to all Field Employees.
• Managed customized training programs based on regional assessments that focused on up-to-date product knowledge and messaging
• Implemented a Field Portal to enable Sales, Presales, & Professional Services employees to find key documentation & information required for customer engagements. Managed & implemented overall Governance Strategy for continuation of the portal.
• Participated on Product Delivery Team to launch Selling Role-Based Learning Paths to Progress Software Customers.
• Governance Board Member of Learning Management System (LMS)

Confidential (Computer/Software) Bedford, MA 2010-2012
Confidential, Training Specialist
Collaborated with managers & outside resources to identify training needs, design training materials, and coordinate training for Global Field Operations Employees (750+) that resulted in increased organizational effectiveness.

• Responsible for the overall administration of the Learning Management System including reporting, attendance tracking, maintaining catalogs, and uploading content. Governance Board Member of Learning Management System (LMS).
• Worked with Learning Management System vendor to ensure Progress Software field employees’ and Alliance Partner needs are met. Worked with the vendor to improve system functionality and ease of use and created Learning Management System guides, documentation, and online training resources for Progress Software employees and management.
• Managed all training logistics for both instructor-led and virtual training events including pre and post event support for all events to participants such as the quarterly Global Sales New Hire Training program and annual Global Field Operations Conference.
• Established core competencies and skill matrices for gap analysis, created online learning paths for field roles, performed needs assessments and developed curricula for programs focusing on product and solution roll-outs, enterprise selling skills and operations initiatives.
• Global Field Organization point- person for the Internal SharePoint Implementation Project. Worked with IT, Internal Communications, outside vendors and key stakeholders to ensure the site is tailored to the needs of the Global Field Organization.

Confidential (Defense/Manufacturing)West Springfield, MA 2009-2010
Confidential, Training Coordinator
Collaborated with managers & outside resources to identify training needs that result in increased organizational effectiveness.

• Improved overall quality of products and processes by reorganizing technical training certification program and identified key trainers and mentors to facilitate programs success that resulted in annual savings of $100K.
• Trained all employees on topics such as Sexual Harassment, Compliance, and Ethics to ensure compliance with company policies, laws, and requirements. Managed all facets of training roll-out.
• Implemented new training record system database that resulted in improved accessability, and accuracy and provided training activities through Learning Management System to satisfy requirements of the company. Acted as performance system administrator, responded to help requests, and ran standard reports.
• Implemented signature philanthropy program and raised over $7K in funding.
• Maintained well informed employee population by effectively administering new employee orientation program, monthly train-the-trainer sessions, and participating in quarterly newsletter.

Confidential (Defense/Manufacturing)West Springfield, MA 2008-2009
Human Resources, Graduate Intern
Provided training for manufacturing employees (200+ employees) and actively participated in organizational development projects. Supported recruitment and on-boarding objectives.

• Provided training activities through LMS to satisfy requirements. Acted as performance system administrator and ran standard reports. Documented training activities in compliance with policies.
• Redefined training environment as part of cross-functional team that resulted in improved processes and quality of employee training.
• Reduced employee training costs by $20K by securing funding from Hiring Incentive Training Grant program.
• Participated in the development & preparation of Affirmative Action Plan. Ensured compliance.
• Aided in recruiting and staffing process for non-exempt and production staff & supported administration of benefit plans and open-enrollment.

Confidential (Retail) Weymouth MA 2007- 2008
Human Resources, Personnel Clerical
Provided recruitment, training, and benefit/ payroll administration for 110+ employees. Maintained employment compliance.

• Administered all benefit plans and workers compensation. Coordinated and conducted annual benefits open enrollment. Administered open-enrollment for group health care plans in a timely manner. Conducted informational meetings which allowed employees to determine the best plan for needs.
• Recruited hourly staff. Interviewed candidates, completed reference checks, administered employment tests and participated in selection decisions. Prepared and extended offers.
• Processed, tracked and distributed company payroll using Kronos. Created and maintained all employee schedules within budget restrictions.
• Coordinated performance review process and merit compensation. Responded to requests for verification of employment and unemployment insurance claims.

Education 

Master of Science: Industrial/ Organizational Psychology 
Confidential College

Bachelor of Arts: Psychology 
Confidential University

Computer Skills

Microsoft Office Suite, Enterprise Knowledge Platform LMS, Agresso LMS, SharePoint, Adobe Presenter, Adobe Captivate 5, Adobe Soundbooth, Business Objects, SPSS, PeopleSoft, Kronos, OpenEdge ProDesk, Staffworks, WebHire, Partnership for Performance (MyHR), & Infinium

Additional Training

Conflict Mediation, Frontline Manager Excellence, Lean Six Sigma Green Belt Training.