Telecom Consultant Resume
Weston, FL
SKILLS:
Software Languages : Java, J2EE Http & Sip Servlets, C, PHP, SQL, HTML5, CSS, VoiceXML, MSML, MSCML), .NET (VB and C#), sed, awk, and bash.
Software and Stacks : LAMP, CentOS, Debian, RedHat, Solaris, KVM/Libvirt, VirtualBox, VM Ware, Windows Server, Microsoft UM & UC, Asterisk, FreeSwtich, OpenSIPS, Kamailio, MediaWiki, Forio, Eclipse, Wireshark, and git.
Technologies: Virtualization, Cloud SaaS, PaaS, and IaaS, RESTful Architectures and APIs, Web Services, and Service Oriented Architecture (SOA).
Telecom Solutions: UC, UM, Conferencing, Real - Time Video and Interactive Video Processing, Transcoding, Session Border Controllers, Class 4 Networks, SIP Proxy, SIP Trunking Service, Hosted PBX, Media Gateways, Call Recording, Call Monitoring, Screen-Pop, Natural Language Speech Processing, Audio Quality, Automated SIP Testing, Fax Servers, PolyCom, SMS-C, SS7, and SIGTRAN.
Methodologies: Waterfall, Test-Driven Development, Change Management, Project Management, Business Dynamics, Benchmarking, Troubleshooting, Packet Analysis, and Quality Assurance.
Sales: Solution Architecture, Pre-Sales Support, Design In/Win, Product Demos, Prototyping, Proof of Concept, Consultative Selling, Solution Selling, Account Management, Escalations, and Executive Conversation
EXPERIENCE:
Telecom Consultant
Confidential, Weston, FL
Responsibilities:
- Designed and implemented a customized VoIP and TDM audio quality analysis process spanning more than a dozen Class 5 switches for a national carrier.
- Trained operations tier 2 and tier 3 personnel on Unified Messaging (UM) and Unified Communications (UC) systems monitoring and troubleshooting.
- Lead engineer for all aspects of a cloud - based UM/UC PBX service using 100% open source software. Implemented customer-driven features.
- Designed business and technology plans for a start-up wireless carrier including mobile wallet, IaaS cloud services, datacenter, LTE Advanced R10 (RAN and core), and Class 4 wholesale network.
Solutions Engineer
Confidential, Frisco, TX
Responsibilities:- Lead architect for carrier-grade UM/UC solutions specializing in voice, fax, and CTI. Pre-sales design and consulting, escalations, and training.
Field Application Engineer
Confidential, Milpitas, CA
Responsibilities:- Pre-sales technical lead for Fortune 500 named accounts. Developed new expertise in telecom & cloud technology areas in order to find new markets.
Sales Engineering Manager
Confidential, Westborough, MA
Responsibilities:- Pre-sales technical lead for Enterprise and Contact Center customers. Field lead for new SaaS markets.
Founder and Chief Engineer
Confidential, Blacksburg, VA
Responsibilities:- Led a professional services team to design and implement turnkey IVR and contact center solutions built to customer specifications. Performed various functions as a small business owner including sales and executive management.
Director of Engineering
Confidential, Blacksburg, VA
Responsibilities:- Responsible for field installations, customer support, and product development during a critical transition period for the company.
Squad Leader
Confidential, Lynchburg, VA
Responsibilities:- Combat Engineer, Small Unit Leadership in Combat Arms, Demolitions, Construction, and Marksmanship Instructor. Navy Achievement Medal.