Director of Sales/Project Manager Resume Washington, VA - Hire IT People

SUMMARY:

Hospitality Technology (PMS & POS Software/Hardware)
PCI Compliance Standards
Merchant Account Setup
Hospitality Technology/Project Manager with over 12 years of experience
Skilled in integrating, implementing and managing hospitality solutions, systems and networks
Managed software implementation and integration
Proven success in business flow process improvement
Work well leading teams, training, directing staff and presenting project plans to key stake holders
Demonstrated ability to execute client - facing projects with high customer satisfaction
Management of the SDLC (System Development Life Cycle)
Server 2012 Implementation with Virtualization
Cloud and Data Migration
Manage and lead outsourced projects

TECHNICAL SKILLS:

Manage Technical Help Desk Point of Sale System
Technical Management Hospitality Call Accounting Interface Training & Development Audio Visual Systems
Systems Operation Microsoft Project
Customer Service Microsoft Visio
Property Management Systems Microsoft Word
Inventory Control Systems Microsoft Excel
Revenue Management Systems Microsoft Outlook 2013
Back Office Accounting Systems Microsoft Outlook 365
Hospitality Technology Telephony (Mitel Systems)
Technical Support Microsoft Hyper V
Citrix Remote Services Wireless Networks
Public Speaking Communication Skills
Strategic Planning Server Administration
Active Directory Terminal Services Management
Vendor Management Budget Forecasting
Software Development Life Cycle Project Management Life Cycle
Agile Software Development Principles Global Distribution Systems (Synxis)
Shift 4 Process Flow Modeling

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager, Washington, VA

Responsibilities:

Responsible for providing support and maintaining servers, managing active directory and system administration
Responsible for desktop support
Responsible for providing 24-hour on-call support.
Responsible for training for 50 users and staff on how to use terminals, hospitality and Point of Sale software, inventory control system, how to use cloud based solutions and personal computer related devices (android, iphones and windows mobile technology)
Responsible to install and support Global Distribution Systems such as Synxis
Responsible for managing all IT projects
Responsible for Vendor Management
Responsible for Domain Registration and Web Server Support.
Responsible for PCI compliance standards and awareness training
Responsible to manage and maintain all hospitality systems and interfaces
Responsible for the setup and support of all Audio Visual Systems for meetings, corporate events and special occasion parties

Confidential

Loss Prevention Specialist, Toms River, NJ

Responsibilities:

Responsible to establish and maintained customer relationships for continued revenue and generate prospective client leads.
Responsible to develop and designed security systems for clients based on their security needs and requirements.
Responsible to manage all installation projects.
Responsible to create forecasting and daily reports to management regarding all activities, self-generated leads and proposals.

Confidential

Religious Market Account Manager, Fairfax, VA

Responsibilities:

Responsible to Develop and target zero based religious accounts for sales of document management solutions
Responsible to utilize competent marketing techniques to formulate and implement cost effective document management strategies
Responsible to plan and develope account list and marketing strategies for territories in the Religious and Faith Based Market

Confidential

Director of Sales/Project Manager, Panama City, FL

Responsibilities:

Responsible to develop sales strategy for the luxury and boutique hotel market
Responsible to enhance product features
Responsible to define the market segment needs through collaboration with customers and programmers
Responsible for project managing the integration, implementation and conversion of new accounts
Responsible to develop reseller training programs, reseller territories program and create reseller network
Responsible to manage Point of Sale products for e-commerce solutions
Responsible for on site system implementation, integration and training
Responsible for providing after hours tier 1 technical support to hotel and restaurant customers with simple trouble shooting solutions for software errors and malfunctions.
Awarded “Net Sales Leader” for year 2004, 2005 and 2006
Reached 150% of Quota in 2006, achieved 240% Quota with $200,000 Net Software Sales
Achieved 100% Quota with $100,000 Net Software Sales