SUMMARY:

• Senior Program/Project/Client Manager with 28 years of experience in the Information Technology industry.
• Experienced in all aspects of project delivery, from sales to delivery to service operation.
• Currently employed at OpenText Corporation as a Program & Client Manager, coordinating the delivery, and sustain of projects within the Automotive Line of Business.
• Extensive experience at managing all aspects of program development with a current focus on Agile framework.
• Excelled at building IT organizations and processes, communicating, and overseeing solution deliveries.
• Recognized for managing projects that are of high quality, on time, under budget and committed to best practices as defined by the Project Management Institute (PMI).

TECHNICAL SKILLS:

• Project Management and Delivery Methodologies, Global Resource Management, Contract
• Management, Change Management, Incident Management, Problem Management, Event Management,
• Process Design, Relationship Building, Organization Building, Outsourcing, Quality Testing & Assurance,
• Collaborative Decision Making, Communication
•  Agile, ITIL, Waterfall, GMs SDP21, Rational Unified Process (RUP)
•  AWS Management Console, Apigee, Atlassian JIRA, Dynatrace Synthetic and Application
• Performance Management, MS Office (Project, Word, Excel, PowerPoint, Access, Visio), MySQL, NetSuite,
• Postman, Salesforce, SharePoint, HubSpot, GitHub
• Documents and Diagrams: Business Requirements Definition, System Requirements Specification,
• Requirements Traceability Matrix, Agile User Stories, Architectural Diagram, Technical Design Document,
• Process Flow, Project Plans, Project Timelines, Project Roadmaps, Status Reports, Financial Analysis Reports
•  JEE, JSE, Web Services, Restful Services, Web Applications, SQL, XML, JSON, SAML, C

WORK HISTORY:

Confidential, Detroit, Michigan

Customer Success Manager / Program Manager 

Responsibilites:

• Frequently participated as a Hyundai Connected Vehicle subject matter expert for initiatives involving
• Marketing, Sales, Professional Services, Training, and Support.
• Assumed the Agile role of Project Owner in backlog grooming and daily standups on the Hyundai
• account.
• Owned the creation of the Agile User Stories for work related to the Hyundai account. Collaborated
• with the team to ensure appropriate input, understanding and communication of all Stories.
• Provided the customer with a single point of contact for escalations, service requests and change
• requests. Worked with the team to create effort estimates, created the pricing model and authored
• the Statement of Work.
• Worked with customer to finalize Purchase Orders and worked with the Billing Department on invoices.
• Acted as the Communication Liaison during Service Outage Events between the internal outage line
• and the customer outage line. Responsible for delivering the Root Cause Analysis and ensuring follow
• up actions were completed.
• Managed the Hyundai program, with an annual budget of approximately 2.5 million dollars and a 13 -
• person global team.
• Managed and successfully delivered monthly releases (to production).
• Worked with the Director level staff to build and staff the Delivery and Service operation organizations.
• Created and implemented ITIL Service Transition procedures for Change and Release Management.
• Created and implemented ITIL Service Operation procedures for Event Management, Incident
• Management, Problem Management, and Request Fulfillment.
• Identified and implemented productivity tools with processes, including Atlassian JIRA as a primary tool
• for managing backlogs (kanban for Service Operations and scrum for delivery projects).
• Presented project status and financial reports to leadership during monthly account reviews.
• Participated in product Roadmap Planning and Management.

Confidential

Delivery Manager

• Managed the Carlson Wagonlit Travel program, with an annual budget of approximately 2.0 million
• dollars and a 10 - person global team.
• Managed and successfully delivered 15 releases (to production) in 20 months.
• Scrum master for backlog grooming, daily standups, and scrum ceremonies (sprint planning, sprint
• retrospective, sprint review).
• Traveled to customer sites in Minnesota to participate in roadmap planning and business reviews.
• Owned the creation of the Agile User Stories. Collaborated with the team to ensure appropriate input,
• understanding and communication of all Stories.
• Owned communication (internally and externally), Project Plans, Project Schedules, Scope, Issues,
• Risks, Finances, Metrics Reporting, and Transition to Sustain.
• Collaborated on the creation of the Business Requirements Definition, System Requirements
• Specification, Requirements Traceability Matrix, Project Plans, Project Timelines, Status Reports.

Confidential, Detroit, Michigan

Program Manager 

• Program Manager for the HP Security Compliance Program Management Office (PMO) which was
• tasked with overseeing all compliance activities within GM s Global Business Services (GBS)
• Organization.
• Supervised a global staff with resources located in the US, Canada, Argentina, India and China.
• Managed and coordinated the compliance activities of all HP - owned applications.
• Supervised 25 project managers.
• Responsible for 60 application teams, 180 applications, and over 90 resources.
• Ensured that all applications completed their HP WebInspect security scans by their scheduled date,
• and all servers completed their Technical Security Scans (TSS).
• Ensured that all applications resolved their Open Web Application Security Project (OWASP) top 10
• non-compliances and IIS, Oracle, HP/UX, Win2003, Tomcat and Red Hat Linux server non-
• conformances.
• Collaborated on the creation of the Business Requirements Definition, System Requirements
• Specification, Requirements Traceability Matrix, Project Plans, Project Timelines, Status Reports.

Project Manager

Confidential

• Led the sales teams of 40 customer IT requests with total revenue of just under $13 million.
• Managed all phases of 12 projects with a combined budget of just under $11 million.
• Received the HP GM Account Champion of Customer Service Award in 2010 for effort related to
• migrating 110 legacy web sites and 10,000 pages of content to SharePoint.
• Received the HP GM Account Champion of Customer Service Award in 2011 for implementing the
• BWise toolset and rolling out to 70,000 GM Employees in support of GM s annual Ethics Certification
• Program.
• Scrum Lead for HP s part of the Allison Transmission Divestiture which included infrastructure,
• database, and application migration. Met tight timelines to adhere to federal regulations governing the
• divestiture.
• Worked as the Requirements Lead during the Plan and Define Phases of projects using GM s SDP 21
• processes.
• Worked as the Project Manager during the Construct to Close Phases of projects using HP s System
• Delivery processes.
• Collaborated on the creation of the Business Requirements Definition, System Requirements
• Specification, Requirements Traceability Matrix, Project Plans, Project Timelines, Status Reports.

Project Manager

• GM Project Manager within the GMs Identity and Access Management Program Office.
• Managed the Identity Management enterprise initiative a collection of integrated systems that
• automatically assigns each GM Person of Interest a GM Identification Number (GMIN). Rolled out
• GMIN to over 250,000 people.
• Supervised the scope, construction, testing and deployment of the systems into GM s environment.
• Coordinated the integration of services with GM Portal, Supplier Portal and Dealer Portal.
• Managed the Single Sign - On enterprise initiative a single sign-on system for GM employees.

Architect

Confidential

Responsibilites:

• Worked extensively in Belgium and Brazil.
• Systems Integrator for GM s Brazilian Online Web Vehicle Sales Portal called Hermes NG - a web based
• vehicle sales portal which encompassed 13 companies and 27 program partners.
• Developed the application in Java using J2EE.
• Supervised the integration of the online ordering system. Participated in the architecture definition for
• all three Tiers, with emphasis on systems integration to global tools.
• Integrated with Global Tools (Dealer/Vehicle Locator, Oracle Vehicle Configurator) thru EJB calls.
• Integrated with GMAC Tools (Payment Estimate, Express Application) via URL connection calls.
• Architect for GM Europe s enterprise Web Vehicle Configurator and enterprise Web Vehicle Inquiry
• applications.
• Integrated a web front end (created in Java using Servlet, JSP and HTML) into GM Europe s existing
• Vehicle Configurator system (written in C). Deployed the system into GM Europe s Web Portal.
• Collaborated on the creation of the Architectural Diagrams and Technical Design Documents.
• Patent awarded in 2008 (US 7,350,185 B2).

Developer and Technical Lead

Responsibilites:

• Technical lead and developer on the various Powertrain Engineering software simulation systems.
• Worked with General Motors Research Engineers to transition mathematical models into software
• computational programs.
• Delivered and trained GM Divisional users in the simulation software.
• Collaborated on the creation of the Architectural Diagrams and Technical Design Documents, as well as
• consulted on Test Plans and Test Cases.