SUMMARY:

Highly skilled Project/Program Manager and Certified Scrum Master (CSM) focused in Information Technology, Human Resources, Travel Products, Digital E - commerce, Marketing, Retail, Financial Systems, Enterprise Resource Planning (ERP), Document Management, Identity and access management (IAM), Single Sign On (SSO), and with highly relevant specialized direct management experience in integrating and implementing mission-critical electronic financial & administrative systems, and software development applications that maximize collections and achieve strong program results.

SOFTWARE/TOOLS

Business Objects, Confluence, Crystal Reports, eDocs Document Management, ePower Workflow, Erwin, GLACIER Online Tax Compliance System, Enterprise Resource Planning (ERP), GitHub, HP Application Lifecycle Management (ALM), Hummingbird, InVision, Jenkins, Jenzabar, JIRA, Kofax Capture Suite, Key Performance Indicators (KPI) Analytics, LANDesk Management, Learning Management System (LMS), Legacy, Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft Visual Studio, Mainframe, .Net framework, Okta, Oracle Customer Relationship Management (CRM), Oracle PeopleSoft Financial Management, Oracle PeopleSoft Human Capital Management, Oracle PeopleSoft PeopleTools, Oracle's SaaS, Planview Enterprise Portfolio Management, PowerBuilders, Rally, SalesForce, Scrum Works, SharePoint, SQL Loader, SQL Navigator, Team Foundation Server (TFS), Tivoli, Trello, VersionOne, and Visual Source Safe.

PROFESSIONAL EXPERIENCE:

Confidential

PROJECT MANAGER/SCRUM MASTER (Contractor)

• Organize and facilitate daily stand-up meetings, product backlog refinement, retrospectives, sprint and release planning, review, customer demos and other Scrum-related training meetings.
• Organize and define “best practice” sessions to improve cross functional application teams on Agile processes by increasing collaboration, innovation, and introducing techniques that promote adaptability and flexibility in the face of unpredictable circumstances.
• Coordinate activities of project resources to ensure project progresses on schedule and within budget.
• Lead the creation of the business cases required to transform the company in alignment with policies.
• Lead the delivery of the projects within specific initiatives by managing the scope, cost, and schedule of the portfolio as well as the programs and projects.
• Lead the coordination, integration, and management of all internal organizations and external stakeholders (partners, vendors) for projects.
• Lead the integration of projects within specific initiatives across all company functions including cross functional application teams of PMO, marketing, sales, operations, finance, human resource, legal, and information technology.

Confidential

SCRUM MASTER/SCRUM COACH (Consultant)

• Design and implement a strategy for Agile adoption including the introduction of Agile and employee education, to fostering teams and cultures that practice Agile, to sustaining Agile methodologies and continually offering strategies for improvement.
• Set-up, train, and educate, multiple Agile onshore & offshore scrum teams.
• Coach, mentor, and guide scrum masters & teams on the Agile process, principles and practices across all levels and departments in an organization to ensure Agile is consistently across all teams.

Confidential

SENIOR SCRUM MASTER (Contractor)

• Set-up, train, educate, and lead day to day execution of multiple Agile onshore & offshore scrum teams.
• Coach, mentor, and guide scrum masters & teams on the Agile process, principles and practices across all levels and departments in an organization to ensure Agile is consistently across all teams.
• Organize and facilitate daily stand-up meetings, product backlog refinement, retrospectives, sprint and release planning, review, customer demos and other Scrum-related training meetings.
• Define “best practice” to improve teams of developers and overall PMO project management by increasing collaboration, innovation, and introducing techniques that promote adaptability and flexibility in the face of unpredictable circumstances.
• Work closely with management and the product team to define a compelling product, a path to market, and evangelize that vision within the team and across the company.
• Constantly measure the use and effectiveness of the product to prioritize product backlog and opportunity backlog.
• Prioritize all defects associated with the product and/or that are impacting customers with appropriate urgency and consideration of current backlog.
• Facilitate technical discussions with architects to resolve technical challenges the team encounters.

Confidential

DIGITAL MOBILE PROJECT MANAGER/SCRUM MASTER (Contractor)

• Lead, manage, and oversee development and tracking of integrated project and program plans.
• Organize and facilitate daily stand-up meetings, product backlog refinement, retrospectives, sprint and release planning, review, customer demos and other Scrum-related training meetings.
• Track and communicate team velocity and sprint/release progress with all affected onshore & offshore teams including management.
• Ensure the development teams are practicing core Agile principles.
• Update project portfolio system for status, resource allocation and capacity planning, and budget preparation.
• Lead team efforts in defining & deploying new product development processes and in facilitating the continuous improvement of existing processes.
• Establish processes to manage scope, risk and issues within and across multiple projects.
• Manage medium to large scale information system, E-commerce, Java platform, Responsive, IOS, and Android projects through all sprints, iterations, and phases of the project.
• Works closely with the Product Owner, Project Manager, and Technical Lead to assure that the work is strategically prioritized for value, risk mitigation, requirements gathering, release management, and timely delivery.

Confidential

PROJECT MANAGER/SCRUM MASTER (Contractor)

• Lead implementation of US and Global IT, E-commerce, and Java platform project using continuous delivery of product, software, system, and application development principles such as iterative and Agile methodologies.
• Lead, facilitate, and plan all Scrum meeting such as daily stand ups, sprint planning, product backlog grooming, demo and review, retrospective, and creating and presenting reports to C-level executive staff.
• Worked closely with the Product Owner, Project Manager, and Development Manager to assure that the work is strategically prioritized for value, risk mitigation, requirements gathering, release management, and timely delivery.
• Serve as a change agent for the organization by discovering and resolving team/organizational impediments (track the impediments and work the impediment backlog).
• Training global staff on Agile and Scrum project management methodologies and processes while continuing to evaluate and improve engineering practices.
• Manage, coordinate and communicate weekly production releases for software development, software deployment and post deployment software support.
• Lead, coordinate, and create quarterly and yearly product release planning schedules using MS Project, JIRA and Scrum Works.

Confidential

IT PROJECT MANAGER/SCRUM MASTER

• Manages day-to-day operational aspects of Agile team, which includes leading the Agile core meetings (Planning, Product backlog refinement, Review, Retrospectives, and Daily Stand Ups).
• Worked closely with the Product Owner, Program Manager, and Development Manager to assure that the work is strategically prioritized for value, risk mitigation, requirements gathering, release management, and timely delivery.
• Lead and participate on work groups developing statewide strategies, standards, value stream mapping, re-engineering processes for the use of new technologies and long-term support across multiple data platforms, network protocols, and operating systems.
• Provide direction, guidance, and consultation for development, implementation, support and maintenance of application technologies using Agile, Scrum, and Waterfall Project Management methodologies.
• Provide Project Management for small to large, cross-functional enterprise level IT projects and community E-commerce and Java platform projects that deliver business capabilities to enable strategic initiatives in creating, installing, maintaining, and upgrading purchased and custom developed software applications using MS Project MS Team Foundation Service, JIRA, Visual Studio’s, and SharePoint.
• Analysis investigation of parameters and developing prototypes for employing new technology into systems development projects, research, evaluation, project planning, development, implementation and on-going support of applications development software such as .NET, COBOL, other Client/Server software, and other internet Web applications.
• Analyze client information to identify the business requirements while providing alternative methods of meeting client business requirements to determine the most feasible and cost beneficial methods of meeting the requirements.

Confidential

PROJECT MANAGER/ SCRUM MASTER

• Responsible for setting up PMO office, creating project management templates, standards and procedures, KPI metrics, and training new Project Managers using Agile, Scrum, and Waterfall Project Management methodologies.
• Responsible for the coordination and completion of all aspects of PMO IT US and International Project projects using MS Project, MS Team Foundation Service, JIRA, Visual Studio’s, and SharePoint.
• Organize and facilitate daily stand-up meetings, product backlog refinement, retrospectives, sprint and release planning, review, customer demos and other Scrum-related training meetings.
• Track and communicate team velocity and sprint/release progress to provide transparency on Product & Sprint Backlogs.
• Plan, organize, and project manage multiple projects effectively utilizing limited time and resources while setting goals and meeting objectives
• Develop, maintain, and implement project documentation including project charter, statement of work, timelines, communications plan, status reports and final project closure report.
• Provide optimum portfolio and project management services to customers.
• Facilitate the ongoing process of selecting, scoping, defining, and implementing the Service Center/Human Resources GLACIER Online Tax Compliance System and ERP system projects in the areas of Finance, Payroll, Benefits, Time/Labor, and Absence Management for development or upgrade of Peoplesoft and other vendor software applications.
• Lead Service Center and Human Resources projects to include requirements gathering, testing, production support, end-user support, business process consulting, change control and project management.