SUMMARY:

• Partnered with billing telecom business customers to plan initiatives to streamline business processes and improve operational efficiencies where possible
• Coordinated global roll outs and participated in project tracking and project deliverables
• Worked simultaneously on waterfall and agile projects and performed the role of Scrum Master for 2 projects.
• Developed and monitored adherence to project plans, resources, schedules, deployment and conversion plans, collaboratively with team members for the telecom billing applications.
• Managed multiple simultaneously with different teams and multiple vendors across India, Philippines and USA in a shared services model

SKILL:

• Project Management / PMO
• Waterfall Methodology
• Agile / Scrum

PROFESSIONAL EXPERIENCE:

Program Manager / Project Coordinator

Confidential, Chicago, IL

• As a Program Manager designed and implemented Project Change control, communications management, Project Issue and Risk Management

• Involved with the team right from decisions on Epics, Features and right down to user stories.
• Worked closely in development and approval of Knowledge transfer plans for 100+ applications
• Provided team leadership on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project.
• Worked with the project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budget, and timing with accountability for project results
• Monitored project documentation and managed/administered the project SharePoint team site
• Prepared and coordinated internal and external project communications with regards to scope, timelines, issues, risks, status and technical/ business needs.
• Created and maintained stakeholder management plans, service level agreements and artefacts.
• Documented lessons learned and developed action plans based on these learnings

Program Manager / Project Coordinator

Confidential, Dallas, TX

Reponsibilities:

• As a Program Manager designed and implemented Project Change control, communications management, Project Issue and Risk Management

• Worked simultaneously on agile projects and performed the role of Scrum Master for 2 projects.
• Involved with the team right from decisions on Epics, Features and right down to user stories.
• Provided team leadership on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project.
• Worked with the project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budget, and timing with accountability for project results
• Monitored project documentation and managed/administered the project SharePoint team site
• Prepared and coordinated internal and external project communications with regards to scope, timelines, issues, risks, status and technical/ business needs.
• Created and maintained stakeholder management plans, service level agreements and artefacts.
• Documented lessons learned and developed action plans based on these learnings
• Led the initiative to develop, and implement a comprehensive capability for the Enterprise Claims System to convert over 15000 claims to INDM system for the client

Program Manager

Confidential, Racine, WI

Reponsibilities:

• Managed, created and regularly published project timelines and worked with team(12FTE’s) and stakeholders to identify project dependencies

• Worked closely in development and approval of Knowledge transfer plans for 100+ applications
• Coordinated the efforts of corporate, regional, international and cross - functional team members to conduct timely follow-ups to track project deliverables, project expectations and roles throughout project life cycle
• Responsible for the direction and coordination of teams to implement and execute key milestones, drive multiple concurrent project tasks and communicate project expectations to team members and stakeholders

Program Manager

Confidential, Dallas, TX

Reponsibilities:

• Responsible for Developing Project management Plan, Defining & validating Scope, Develop Project Schedule, Communication planning

• Requirement gathering from the client in terms of the technologies and versions being used.
• Prepared presentations for vendor and client signoff on plans
• Documented existing system, impacted areas, server names, IP addresses, etc.
• Active participant in Project planning, generating metrics, creating test strategy, test planning and cost/effort estimation along with resource forecasting.
• Coordinated transition from physical servers to Virtual Machines (moved by cloning and copying)
• Prepared & archived various Project documents throughout the life cycle of the Project (Contract copies, POs, SOW, Project Schedule, Risk, Issue Logs, Dashboards)

Program Manager / Coordinator

Confidential

Reponsibilities:

• Held responsible for gathering requirements from Delivery SME’s, Solution Architects and Leadership across Geographies to create estimates

• Delivered estimates in accordance with agreed upon parameters and within guideline budgets
• Provided training to new joiners in the team in usage of estimating tool and the parameters on deciding the transition approach

PMO Manager

Confidential, Chicago, IL

Reponsibilities:

• Estimated the efforts and process required for conducting the IT Security assessment globally at the various locations of the company

• Identified tasks, determined dependencies, identified and assigned specific resources, communicated expectations to team members, obtained task effort and duration estimates from team members, and created and/or tracked the project schedule
• Hosted the global weekly program team meetings, including working on the agenda items, tracked actions and documented the meeting minutes

Business Analyst & PMO

Confidential, Dallas, TX

Reponsibilities:

• Coordinated global efforts (i.e., US, India, Philippines) and cross-functional team members to conduct timely follow-ups to track project deliverables, project expectations and roles throughout project life cycle

• Responsible for the direction and coordination of teams to implement and execute key milestones, drive multiple concurrent project tasks and communicate project expectations to team members and stakeholders
• Created, managed and regularly published project timelines and worked with teams and stakeholders to identify project dependencies
• Managed 2 projects with different teams across India, Philippines and USA in a Shared Services Model
• Elevated risks to launch dates and provide mitigation options secure senior management approval to escalated

Program Manager / Coordinator

Confidential, Minneapolis, MN

Reponsibilities:

• Global implementations of applications - international, multi-level with complex, multi-national financial application implementations

• Coordinated global efforts and cross-functional SAP team members to conduct timely follow-ups to track project deliverables, project expectations and roles throughout project life cycle
• Responsible for the direction and coordination of teams to implement and execute key milestones, drive multiple concurrent project tasks and communicate project expectations to team members
• Liaised with Development, Quality Assurance and end users on the functional requirements definition, design, implementation and maintenance of software systems that require input from cross functions
• Setting up the Service Management processes - Incident, Problem, Service Request, Change Request, Release, Enhancement, and Demand & Capacity & Knowledge. Worked as an incident coordinator during the initial account set up.

Program Manager / Coordinator

Confidential

Reponsibilities:

• Directed team (5 FTE’s) in preparing and hosting kickoff meetings, project reviews, and other review processes at key points in the project

• Developed and monitored adherence to project plans, resources, schedules, deployment and conversion plans, collaboratively with team members for the telecom billing applications.
• Worked with teams and client managers to identify and allocate appropriate resources, constraints, requirements, and priorities to achieve project objectives and develop mitigation approaches
• Communicated issues and status with business teams, considering project dependencies
• Partnered with billing business customers to understand needs, gather requirements, resolve issues, communicate status, and jointly plan initiatives to streamline business processes and improve operational efficiencies where possible

Business Analyst

Confidential, Bridgewater, NJ

Reponsibilities:

• Attended and led analysis meetings to document requirements for formal interface specification approvals, performed conversion validation, and helped coordinate interface testing.

• Coordinated meetings to overcome significant challenges due to systems limitations and various requirements under an aggressive timeframe since interfaces were a critical piece of this migration
• Prepared Service Management Approach. Identified the Service Model, processes, Tools to be setup and trainings to be conducted
• Responsible for the direction and coordination of teams to implement and execute key milestones, drive multiple concurrent project tasks and communicated project expectations to team members and stakeholders.

Program Manager / Coordinator

Confidential, White Plains, NY

Reponsibilities:

• Coordinated the efforts of corporate, regional, international and cross-functional team members to conduct timely follow-ups to track project deliverables, project expectations and roles throughout project life cycle

• Liaised with Development, Quality Assurance and end users on the functional requirements definition, design, implementation and maintenance of software systems that require input from cross functions
• Elevated risks to meet launch dates and secure senior management approval to move forward
• Proactively managed changes in project scope, independent follow-through (i.e., attention to detail, monitoring and controlling), identified potential challenges, and devised contingency plans

Program Manager / Coordinator

Confidential

Reponsibilities:

• Global implementation of applications - international, multi-level sales and marketing product level campaigns.

• Responsible for the direction and coordination of teams to implement and execute key milestones, drive multiple concurrent project tasks and communicate project expectations to team members and stakeholders.

Program Manager / Coordinator

Confidential, Omaha, NE

Reponsibilities:

• Led a team using a proven Confidential methodology to implement a detailed background check process of new joiners to the project with a 3rd party provider in US. The system provided a comprehensive capability to Confidential as well as greater visibility into background processes being utilized by providers.

• The deal was a multi tower, multi technology deal encompassing testing, development and managing existing systems and payment gateways.
• Received appreciation & award for my onsite work with stakeholders

Business Analyst

Confidential

Reponsibilities:

• Worked in Pre sales areas with the practice heads in domain areas of SCM, CRM and Finance and Accounting

• Front Ending RFI / RFP and other proposal requirements for horizontals in CRM, SCM, F&A, DSS and verticals in Life Sciences and Healthcare, Insurance
• Offsite support for HIMSS 2007 - preparing the collaterals, brochures
• Involved in client visits, related to due diligence and show casing BPO capabilities to customers