Business Process Manager Resume

Summary

Over 15 years of IT systems and project management experience in start-up and large high tech companies including semiconductor and LED manufacturing. Extensive project, customer, business process improvement, and people management experience. Excellent leadership and communication skills, including "C" level reporting, project team facilitation across departmental boundaries, conflict resolution and risk management. Work well in fast-paced, ambiguous business environments where intuitive analytical skills combined with tenacity for driving towards goals produce positive team project results. Projects included various complex business process improvements, system upgrades, new software selection and implementation, SOX compliance business changes, as well as company acquisition and divestiture projects. Managed a world wide IT department at under 3% of corporate revenue.

Work Experience

7 Years Global IT / Business Process Manager - Confidential

Project manager for global ERP implementation (JD Edwards/Oracle Enterprise One) including Financials, Distribution, and Manufacturing.

Business Process Requirements
Vendor Selection and Gap Analysis
Budget Analysis & Control
Management/Stakeholder Reporting
Consultant Management
Scope and Change Management
Team Meeting Management & Facilitation
Customer Service Level Agreements

Maintained global IT budget at less than 3% of corporate revenue.
Bus Supporting systems -Data Warehouse & Business Intelligence (Q4Bis)/ Data Collection (RFSmart) / Doc Mgmt (LiveLink) / Forms software (JetForms).
Database and platform migration from Unix/Oracle to NT/SQL server.
Engineering Database & Analysis software selection (Syntricity).
IT help desk and customer service tracking & reporting.
Hosted solutions implementation for ERP including global Citrix farm.
Manager for desktop migration/upgrade from NT/95 to Windows2000.
Network and telephony split between Agilent Technologies and Philips Lighting.
Vendor contract and SLA management.
IT Governance & Operational Compliance : ITIL, COBIT, SOX, SAS 70, ISO Standards and six sigma.

3 Years IT Acquisition & OM Business Systems Manager - Confidential

IT project manager for global distribution system implementation (BaaN).
Architected application / database platform split on failing legacy system.
IT project manager for new corporate reporting tax structure impacting order management and distribution documentation, i.e. shipping documentation.

3 Years IT Help Desk Manager - Confidential

Implemented new Help Desk software solution (Remedy). Requirements included process coordination between departments, i.e. IT, facilities, HR, etc.
Customer SLA, response surveys, analysis, process improvement.
Operations procedures and audit compliance.
IT change control coordination across applications and operations.
Customer relations and notification.
Internal IT procedure analysis and documentation.

5 Years Manuf Systems Business Analyst / Proj Mgr - Confidential

Generation of MES system configuration and change control processes.
Interface and coordinate MES system changes across all system user groups, i.e. manufacturing, product engineering, planning, etc.
Implemented government requirements within the manufacturing process flow.
MES database upgrade team member (PROMIS software).
Coordinate MES system training across manufacturing arena.

5 Years Quality Engineer / Project Manager - Confidential

Project manager for engineering process migration from IBM to PROMIS.
Designed requirements for generation of manufacturing Quality control charts.
Conducted manufacturing quality audits and discrepancy feedback.
Project manager for corporate specification migration from IBM mainframe to network server based technology and MS Word.
Promoted new / simplified corporate documentation methodologies.
Project manager for engineering parameter change control software solution.
Document and train personnel in standards for corporate ISO compliance.

Skills / Education

Skills : IT Management, Project Management, Team Facilitation, Rummler-Brache process methodologies, Configuration Management, ISO Standards Systems/Protocols : HPUX, Sun Solaris, DecVMS, Windows, Mac, DNS, TCP/IP, PL SQL, Citrix, Oracle, SQL Server Applications : Oracle ERP, EDI, TIBCO, Promis MES, Opentext Config Mgmt, MRP (Red Pepper), DRP, BI. Bachelors Degree / Biology

"C" level references available upon request

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