SUMMARY:

• Possessing the skills to help speed delivery for technology projects and programs with complex interdependencies and diverse stakeholder groups.
• Practiced in multiple organization methodologies including Lean, Scrum and XP, including the identification of best fit for a project.
• Experienced with cloud - based as well as walled-garden, university-challenge rated security audited implementations.
• Experienced with multi-cultural, cross-functional teams as a core member, part of a global multinational organization.

PROFESSIONAL EXPERIENCE:

Lead Agile Coach

Confidential

Responsibilities:

• implemented agile anti-pattern remediation program for risk mitigation and increased client satisfaction, resulting in increase in team capacity by a factor of 2.5 and cutting time to resolution in half managed onboarding of new client integrated tooling to existing services API without service disruption lead triage prioritization and roadmap efforts implemented TDD workflow utilizing gherkin syntax establish objective criteria for severity ranking of defects and priority ranking of roadmap items implement joint system of record for gathering and approval of client acceptance criteria and change management developed algorithm for normalization of upstream api response codes for system optimization protective measures implemented to insulate the team from context switching

Lead major agile improvement initiatives including:

• Enterprise-wide agile process improvements managed configuration of enterprise level JIRA implementation lead new system development efforts

Development Manager

Confidential

• Managed analysis, build & launch of: new telco footprint api new merchandising rule engine for generating recommended voice, high speed internet, and video services new systems included heirarchical, multi-tenant data structures and live api connectivity with multiple industry partners

APM/Scrum Master & Senior Technical Analyst

Confidential

• Managed analysis, build & launch of: new online digital service shopping widget specialize in building unique big data sets for qa automation new call center platform for ordering of bundled voice, high speed internet, and video services. telco API integrations

Integrated Services Director

Triton Digital Media

• Implementation of national cloud-based enterprise class email services for improved deliverability and tracking.
• Design and execution of customized national education-based, gamified loyalty program.
• Design and execution of sponsored NHL season codes under the cap promotion.
• Optimizing Integrated Digital Media Audience Engagement Programs For Maximum ROI/ROE
• Improve and maintain client communications & engagement
• Perform client needs analysis

Market Development Director

Confidential

• Building on a strong Business to Business core competency, was promoted to include Confidential middleware market development activities, resulting in a re-envisioning of the viewer/end-user experience, as well as a dramatic increase in customer acquisition and expansion into the Canadian market, with contracts valued at over $5M for a long sales cycle 6-12 months solution with contract periods of 3-5 years.

• Project management of multiple new user experience developments for Confidential video delivery software
• Sales funnel KPI management, script author and trainer for new lead generation program international team collaboration across multiple time zones and addressing cultural differences creation of international technology workshop as new customer acquisition and corporate evangelism vehicle conversion of existing paper technical documents into video based models implementation of social networking components to online secure site in addition to Marketing activities listed below…

Marketing Mgr

Confidential

Responsibilities:

• Hired following the acquisition of Confidential by Confidential in 2000 as in-house marketing & project management after a successful relationship as an external agency managing corporate events, website, branding and identity. Responsibilities grew to include product development activities, outsourcing of creative needs, and lead generation. The lead generation program was the most successful in the company’s 50 year history, delivering 150 qualified leads for six-figure software sales to Tier 3 telecommunications providers in a six month timeframe. develop annual marketing plan & budget for North America (including new product introduction packages) manage creative workflows with inside staff and outside vendors

• RFP response management for seven-figure bids successful trademark submissions to patent & trademark office competitive market/product analyses development of co-op partnership marketing program to conserve vital marketing resources while extending brand awareness direction of banner advertising, corporate website, SEO & custom DVD production management of press release campaigns development & management of customer, product marketing & trade show databases, including quarterly customer surveys sponsorship, speaking opportunity and logistics management for 60+ events annually management of global users conference including venue selection and program planning management of product collateral, including print & powerpoint presentations