SUMMARY

• An experienced IT professional with a strong emphasis on Project Management, Business Analysis and Systems Development; with an excellent verbal and written communication skill set.
• A qualified professional with a proven track record in managing multiple projects across wide  ranging environments managing stakeholder expectations and willing to take full responsibility for delivering project objectives.
• Experienced in managing diverse project teams and projects delivering improved performance and stability for enterprise IT infrastructure while recognizing the importance of client satisfaction.
• A strategic leader focused on maximizing technology investments to drive revenue growth and operational excellence through collaboration, communication and goal alignment.
• A passion for people development and a demonstrated ability to effectively lead and work in a highly cross - functional team environment; with a track record of creating cohesive teams, improving employee morale and meeting corporate objectives.

 TECHNICAL SKILLS

Operating Systems: UNIX and Linux based Operating Systems - Server / Client; Windows Server 2000, 2003, 2008, 2012; Windows 98, 2000, XP, Vista, 7, 10; Mac OS X, IOS / Android (Mobile OS)

Software: Citrix Application / Desktop Virtualization including XEN Applications; Drupal, Joomla, WordPress; Tableau; IBM Cognos, IBM MDM, IBM SPSS, IBM Lotus Notes 6x - 8.5.1 / Domino Directory; Microsoft Office Suite 2007 - 2016, Office 365; MS Exchange / Active Directory / Group Policy; RDP; VMware; SQL Server, MySQL, TOAD; Oracle 11g Client, Oracle DB2, Endeca / ATG; Elasticsearch; Omniture; Webservices (SOAP / REST); AWS (Amazon Web Services)

Languages: SQL, HTML, CSS, XHTML, XML, XLST, XSD, DTD, C++, JAVA, J2EE, JavaScript, JVM Spring Framework, Visual Basic, ASP .Net

Methodologies: Agile Scrum, SAFe, SDLC, RUP, JAD, RAD, Kanban, LEAN, Hybrid Agile

Tools: MS Project, MS VISIO, ServiceNow, BMC Remedy, MS SharePoint, MS Team Foundation Server, CA Clarity, Rally, HP PPM, JIRA, Confluence, Docker, Jenkins, Chef, Puppet, JUnit, Cucumber, Splunk, Dynatrace

Networking: HTTP, TCP/IP, DNS, VPN, SNMP, MRTG, ISDN, POINT-TO-POINT

PROFESSIONAL EXPERIENCE

Project Manager

• Facilitate weekly Executive Status Update meetings, inclusive of a demo of work recently completed or a milestone achieved, with all relevant stakeholders including the CTO of Walgreen’s, in addition to numerous high level executives
• Responsible for the daily operations of four concurrent projects within the Elasticsearch Migration program, consisting of the Core Search Platform, Product Search, Customer Data Integration and Relevancy Manager
• Experience working with Walgreen’s Agile Scrum / Staggered Scrum methodology for software development, including Scaled Agile Framework (SAFe) practices
• Conduct daily stand ups, Sprint planning sessions, user story grooming sessions, defect triages, post sprint retrospectives and other Agile Scrum related practices as required
• Manage the implementation of Continuous Integration (CI) / Continuous Development (CD), DevOps, automation and cloud-based virtualization to promote an environ­ment that develops high-quality software using the latest tools and techniques (i.e. Docker, Jenkins, etc.)
• Familiar with modern task management tools for facilitating development processes, utilizing agile tools such as JIRA
• Track project budget and other key project metrics to prioritize development tasks; maintain up to date documentation / project artifacts, such as burn down charts and risk registers / RAID (Risks, Assumptions, Issues, Dependencies) logs, using collaboration tools like Confluence
• Oversee the build of the Smart Search API (SSAPI), which enables the Core Search Platform to utilize a template based system for all search requirements (internal to Walgreens – such as Customer Data Integration; as well as customer facing – such as the walgreens.com website)
• Develop strategies with a strong focus on the re-use of code, utilization of templates generated on the fly, while maintaining modularity and adhering to industry best practices
• Familiar with applicable Privacy laws and adherence to pertinent legislation such as HIPAA, as applicable to the storage and retention of personal information stored by Walgreen’s
• Manage the implementation of Enterprise Security solutions (Shield) to encrypt the entire Elastic Stack; and define role based user access control, authentication and auditing capabilities
• Direct the implementation of existing plug-ins and custom code generated to enhance specific aspects of the new Elasticsearch platform, such as faceted search, updated Taxonomy, Thesaurus, Synonym files, standardization approach implementation, etc.
• Supervise the creation of a ‘Relevancy Manager’ User Interface, to enable data scientists to analyze clickstream data, apply weightage based on products / categories and boost or bury products / categories by specific percentages

Project Manager

• Facilitated weekly China Lab meetings with all relevant stakeholders including the off-shore GM China team (via conference); in addition to high level executive presentations as required
• Adept with utilizing / manipulating SQL Databases to generate pertinent automated reporting for diverse audiences within GM OnStar North America and China, using the IBM Cognos software suite; and Tableau for data visualization and analytics
• Analyzed workflow processes between GM OnStar North America and GM China Joint Venture partners with a view to streamline, standardize, and optimize processes; as well as automate feasible tasks
• Utilized MS Project to create project documentation such as Gantt charts, network diagrams, work breakdown structures (WBS), and establish the project’s Critical Path (including task durations, links, dependencies, constraints, resources and working time)
• Created a rigidly paced schedule that caters to the needs of specific project requirements, such as Fastlane Projects; with a focus on continuous process improvement
• Managed the implementation of new data collection initiatives in China, using available data sources and Java based technical solutions
• Collected budget, time and resource estimates for requested technological enhancements to the China lab from cross functional teams in GM North America
• Managed project artifacts, deliverables and documentation including pre-pilot, pilot and full population Toll Gate / Gate Review documentation; in order to obtain approval of senior leadership prior to initiating a specific phase of a project
• Engaged with the OnStar lab and development team to identify, develop and deliver feasible enhancements, such as mobile apps for smart devices, with a focus on the China market segment

IT Program Manager

• Experience working with Agile Scrum - SDLC methodologies for software development, including the Scaled Agile Framework (SAFe) and LEAN practices
• Applied the Agile Scrum - SDLC methodology to gather requirements using workshops, participate in Agile user story sessions, monitor Sprint development sessions, conduct sprint review sessions, retrospectives and maintain burn-down charts / determine velocity to evaluate project progress; and oversee project development as a Scrum Master
• Created a tightly paced schedule that defers design improvements to the next product version / iteration; with a strong emphasis on continuous team process improvement
• Managed data mining activities from the SQL Database, which was then used for executive presentations and bi-weekly status reports
• Gathered time and resource estimates for requested enhancements from cross functional teams
• Managed project deliverables and documentation including business cases, statements of work, project charter, project management plan, overall project timeline, risk management plans, content delivery schedules, testing timelines and release schedules
• Worked with the technical support team, sales representatives and product trainers to help develop documentation and training materials
• Worked with clients and development team to identify, design and deliver enhancements including add-on modules to existing products; primarily utilizing Java based application development

IT Project manager

• Primarily utilized the Agile Scrum Project Management methodology, and Knowledge Management methodologies (i.e. SECI model), conditional to the scope and environment of specific projects
• Used Agile methodology / lifecycle such as user stories, sprint planning, product backlog sessions and burn-down charts to manage project; planned and facilitated all required Agile meetings including demonstrations of application development progress
• Effectively handled project planning, SWOT analysis, scheduling, tracking, issue management, risk management, impact analysis, change management, and status reporting for multiple projects
• Lead and managed multiple complex and significant IT infrastructure projects within an ITIL v3 environment, including Data Networks / Network Security initiatives, and Cloud migrations (AWS), to achieve required business objectives
• Assisted and provided support to project team members and other relevant stakeholders with Information Security solutions and Infrastructure Architecture initiatives
• Effectively managed multiple key priorities for three concurrent projects to meet required deliverables within the PMO
• Managed a project team of 12 members, with additional contractors employed when required
• Directed refined requirements gathering and needs analysis to determine precise project objectives
• Demonstrated aptitude to formally document defined project scope and developed appropriate client Acceptance Criteria documentation
• Managed the creation and preparation of project deliverables with the project team, including project plans, schedules, specifications, and conducted stakeholder negotiations
• Oversaw the use of MS Project, MS Visio with the project team to generate vital project diagrams and documentation such as Gantt Charts, Network Diagrams, Work Breakdown Structures, Risk Registers and Critical Paths; and other Computer Assisted Design (CAD) software for design and structure development
• Utilized data mining and manipulation techniques to obtain relevant information and streamline processes
• Applied data capture mechanisms with XML, and transforming data to HTML / XHTML web pages using XLST transformation (Middleware)
• Certified all GUI elements adhered to Usability and Accessibility principles, Industry Best Practices and Standards
• Conducted system audits and quality control reviews at regular intervals to ensure set standards / guidelines were consistently met
• Managed relationships with third party vendors to ensure performance criteria were achieved with adherence to industry best practice and Government regulations
• Employed knowledge of Standards and Governance frameworks (i.e. ISO / ANSI), State / Federal Legislation requirements, as appropriate to specific requirements of particular project environments
• Ensured time, resource and budget constraints were regularly evaluated, and scope changes identified early, documented and communicated to required stakeholders

IT Project Manager / Service Delivery

Responsibilities:

• Sound experience working in an ITIL v3 environment, particularly within a Shared Services environment including related procedures and process flows, and transition management strategies
• Analyzed current Vendor Management processes and procedures (Vendor Consolidation, Contracts, Procurement, Auctions, E-Sourcing and E-Invoicing) with a view to streamline techniques, implement potential business process improvements and identify the feasibility of automation of suitable tasks; per ITIL Continual Service Improvement (CSI) processes
• Assisted the Project team with the utilization of MS Project for project scheduling, tracking of progress and generating status reports and related RFP and SOW documentation; with a focus on continuous process improvement
• Proficient with the use of IT Service Management (ITSM) Software solutions such as BMC Remedy and ServiceNow
• Provisioned all-inclusive comprehensive IT infrastructure, services and support to six significant Victorian State Government Departments; including Network services, Telephony (VoIP), Mainframe and Server management (Windows Server 2000 / 2003 / 2008 ) including Virtualization (Citrix VPN / VDI and XenApp for scalability) and Cloud Migrations, Data Center management, and Call Center / Technical support
• Managed the incremental roll out (specified by region) of PC refreshes (Windows 7 and MS Office Suite upgrades including email client migration from Lotus Notes to MS Outlook), and corresponding upgrades of Citrix VPN / VDI (including XenApp) remote access connections, for six government departments
• Accomplished the migration of user profiles from a legacy Novell environment to Microsoft Active Directory to support the Windows 7 migration initiative; and the migration of email / calendar user profile attributes from the Lotus Domino Directory environment to the MS Exchange platform to support the MS Outlook migration initiative
• Utilized Group Policy for secure permissions based network drive / network resource access and implemented Single Sign-on for users
• Managed end-to-process (from data capture to solution delivery) of various incidents, change requests, faults, maintenance, upgrades and major service requests
• Actively participated in the Change Advisory Board (CAB) and managed Change Requests by assigning appropriate priorities, categories, etc. and assisted in the creation of formal RFC documentation
• Extensive exposure to interfacing with client’s business users and translating requirements into analysis for the development team; keeping in mind the need to manage the transition phases
• Supervised critical and high severity incidents pending final resolution; comprising liaison with Incident Managers, Change Managers and specialist business units / teams within CenITex, communicated with key departmental and government stakeholders, and coordinated with third party vendors
• Managed fulfillment of service requests received from clients via telephone, email and the internal CenITex ‘Request IT’ intranet portal; with a strong emphasis on providing a resolution within predefined Service Level Agreements (SLA’s)
• Created / maintained / updated information on CenITex’s internal Knowledge Base Content Management System containing key technical processes, procedural guidelines and specification manuals; to maintain integrity, consistency and enhance the efficiency of the Service Delivery team
• Demonstrated strong focus on the delivery of services / support within negotiated and predefined Service Level Agreements, took personal ownership of incidents and required tasks
• Developed and maintained close working relationships with various internal business units and specialist groups, key departmental and government stakeholders, off-shore resources and third party vendors to understand the continuing business requirements for current and evolving business support services

Senior Business Analyst

Responsibilities:

• Team Lead / Business Analyst / Mentor
• Delivered personalized solutions for a diverse client base, from consumers to businesses and government, regarding their landline, mobile and Internet requirements
• Responsibilities included, but not limited to, data mining using SQL, design of user interface, data modeling, and functionality definition
• Captured requirements and defined use cases for the development of new business processes
• Translated use cases into an UML object model using Visual Paradigm
• Lead a team that was responsible for translating requirements into GUI technical design using Visual Basic
• Responsible for creating and executing project plans and managing resources according to the plan
• Managed and eliminated scope creep by effectively using change control management processes
• Responsible for identifying and communicating project risks and issues to stakeholders, and resolved business issues in order to facilitate the development of business applications
• Developed analysis sequence diagrams for message codes and other critical processes in Visual Paradigm
• Responsible for mentoring 9 employees. Tasks included coordinating project work with multiple Telstra business unit personnel and external stakeholders, organizing training and learning sessions and monitoring progress
• Developed objects using C++ and Orbix in a three-tier client server architecture – Java the presentation layer, C++ being the middle layer and DB2 at the back end
• Responsible for delivering a fully functional customer management system comprising of over 150 screens
• Accountable for the development and maintenance of STS and Mobiles Helpdesk, which were GUI representations of legacy Telstra UNIX based systems. This assignment required knowledge of ORACLE, C++, UNIX, SQL-Plus, and familiarity with networking protocols such as TCP/IP
• Strong working knowledge of data networks and the Internet; and relevant technologies (i.e. ISDN, Cable, ADSL, ADSL 2+, Wireless Broadband, CDMA 1x / EVDO, 1 and 2 way Satellite), plus core internal propriety Telstra systems
• Worked through the implementation of newer technology at Bigpond Technical Support; from ISDN to Wireless Broadband solutions and Cable/ADSL options; enabling Broadband access to 98% of the Australian population