Project Manager resume usa - Hire IT People

CRM CONSULTANT/ PROJECT MANAGER / BUSINESS ANALYST

Highly motivated IT Leader in CRM consulting with proven success in engaging and managing highly skilled technical teams to design and deploy innovative CRM application solutions, tools and processes across operations. Particularly effective in applying technical application of CRM systems to maximize organizational performance. Create competitive advantages by utilizing cutting edge technical and business acumen, innovating solutions and influencing positive change across an enterprise. Achieve corporate objectives through passion, commitment and expertise in:
Consulting,Project Management,Software Development,Technology Deployment,Process Improvement,Quality Assurance,System Installation,Team Leadership

Clients have been GE Healthcare, Dell Computers, Baxter Healthcare, Ariel Investments, Cardinal Healthcare, AC Nielsen, JC Penny, Chicago Tribune, LaSalle National Bank, Blue Shield and Blue Cross, Rand McNally, Abbott, Allegiance, Baxter Pharmaceutical, Bio-Logic System, Inland Real Estate Investment Corp, McGaldery & Pullen, Moore Business Products, EBRM, AlphaMetrix, Microcut EDM, Chicago Wolves hockey team and many other mid and small sizes companies.

2002 - Present

Confidential Project Manager/ Business Analyst

Clients range from Fortune 500 to small, one-man businesses. Most recent project was with GE Healthcare(2009-present) as co- project manager/business analyst overseeing a SalesLogix migration and upgrade. In 2009, work with Dell Computers on their conversion from SalesLogix to SalesForce. Collaborated with or lead clients across entire project life cycle. Completed many CRM installations in SalesLogix, salesforce.com and Microsoft CRM.

Preformed requirement gathering with management, users and IT to identify business processes and definition.
As a project manager, broke projects down into tasks and developed timelines for project completions using Agile and Waterfall.
Configured CRMs database to fit company process and business model. This includes building new tables, page layouts, custom object and screen design for client’s needs.
Built queries using MS SQL and expanded the CRM with custom programmed functions.
Administered CRMs for various number of users including setting up security.
Designed and executed data import from various sources sometimes using a 3rd party product.
Developed reports based on business requirements.
Prepared cost-benefit analysis on new requirements.
Wrote UAT scripts and over saw testing of systems
Trained users on best practices of system and wrote custom training manuals

1993-2002

Confidential,IL
Senior CRM Consultant

Project manager on developing SalesLogix and TeleMagic CRM systems for large to mid-size clients. Led all consultants in billable hours for 9 years

Drafted needs analysis with management, users and IT to identify business processes and needs.
Developed a CRM product to fit the business unit by converting the needs analysis into a functional product.
Imported data from previous systems
Built queries using SQL
Developed reports from business requirements
Trained employees on use of the system and best practices and wrote custom training manuals.
Managed the entire life cycle of the development.

1990-1993

Independent Consultant

Client projects included custom Windows programming using C++/Windows SDK, Excel macros, editing manuals, building help systems and testing of systems.

1987-1990

Confidential,IL
Senior Consultant

Lead project teams on developing custom Windows solutions using C/Windows SDK and SQL for database and accounting applications for large to mid-size clients in various industries. Consulted with clients across entire project life cycle

1985-1987

Confidential,
Waukegan, IL
Software Engineer

Developed custom voice mail systems for schools and municipalities.

1980-1985

Confidential,
Chicago, IL
Software Development

Worked in the research and development department developing microprocessor controls for large weathering equipment.

Education:

Bachelor degree in Electronic Engineering

Certifications:

SalesLogix 7.x development
SalesLogix 7.x installation
SalesLogix 7.x training
SalesLogic 7.x administration
SalesLogic 7.x NET in progress
Salesforce.com administration
MAS 90/MAS 200 installation
MAS 90/ MAS 200 administration
MS CRM in progress

Skills:

Systems: SalesLogix 7, salesforce.com, Microsoft Dynamics CRM, MS Project, ASP.NET, Microsoft Office Suite (Word, Excel, Access), TeleMagic, Goldmine, ACT!, Siebel, Crystal Reports, SharePoint, MS SQL Server.

Languages: C++, C#, ASP.NET, Microsoft SQL, Visual Basic, Visual Basic Force, APEX, FoxPro, Visual FoxPro, Windows SDK, Visual Studio, Application Visual Basic

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