Summary:

Over 15 years of Business Process Management (BPM), Project Management, Business Analysis, Loyalty and Customer Relationship Management (CRM), Enterprise Content Management (ECM), Strategic operational analysis, requirements gathering, designing and implementing business strategy and solutions. Management of successful implementations have involved small, mid-size and Fortune 500 companies, mostly in Financial Services, Health Care, Retail and Telecommunication.

Technical Skills:

Software: MS-Office, Jira, Lombardi, Erwin, Oracle Fusion, Oracle, SQL Server, Global 360, Savvion, PegaSystems, Aris, MetaStorm, WebSphere, SharePoint, Mini Tab, Crystal Xcelsius, Eclipse, Ant.
Development: BPEL, XPDL, BPMN, SQL, HTML, XML.
Operations: Administration of Windows, Unix (AIX, Ubuntu).
Hardware: Installation, configuration, troubleshooting, and repair of PCs, servers networks and storage devices.

Education:

• Lean Six Sigma Black Belt Trained
• ACS (Associate, Customer Service),
• LOMA (Life Office Management Association)
• Computer Programming and Analysis
• BA, Physical Anthropology/Sociology

Professional Experience:

04/09 to Current Confidential
Project Manager
Project Manager for RAPP and has responsibility for on-going maintenance of a ‘white label’ marketing campaign management tool. The tool incorporates business process management and a digital asset repository (content management) to facilitate one of RAPP largest client’s marketing efforts. Enhancement and maintenance of the tool ensures RAPP $80 million plus in gross revenue annually. The management of the application included leading 3 developers, offshore developers, 2 BA’s and 4 + operational staff. Tools used include Jira and AgilePoint, SharePoint and ADAM.

04/07 to 02/09 Confidential
Senior Manager Process Analysis and Improvement
Senior Manager for Capital One Bank and had responsibility for process project delivery. Co-lead project manager and business analyst in managing the development and implementation of a .NET web based loan origination portal application consisting of a budget of over 2 million dollars, for which our team won “Circle of Excellence”. The management of the application included leading an in-house team and a large 3rd party offshore consulting team (10 + people), testing, defect management, training, pilot implementation and end user adoption. Provided Capital One internal business process methodologies, tools and templates.

Also assisted with project governance and finance / performance scorecard projects including the creation of process oriented dashboards. Tools used included, Oracle, SQL Server, Global 360, Crystal Xcelsius, SharePoint, Rational Requisite Pro, Aris, CaseWise, and Mercury Quality Center.

04/04 to 04/07 Confidential
Manager
As a Manager for Hitachi Consulting, had responsibility for BPM, business development and custom development project delivery. Led, project managed and performed business analysis tasks on projects for a large PC security software firm using Proforma - ProVision. Led and project managed 4 associates (including the financials) in the successful Business Process Assessment and BPM vendor selection at PHH Arval. Led and project managed eight staff in the implementation of a portal based vendor / buyer application with a large regional US grocery chain. Was the Business Process Expert, developing roadmaps, methodologies and tools for the practice. Other tools used while at Hitachi Consulting included, Oracle, Hyperion, SQL Server, SharePoint, WebSphere, Eclipse, Erwin, Ant and Hibernate.
Clients: Confidential

12/03 to 04/04 Confidential
Senior Project Analyst
Researched Level Of Effort (LOE) for proposed Sprint development projects and change orders to accommodate Enterprise customer focus and new service offerings. Used MS-Project, Rational Rose and Visio in conjunction with interviews and teleconferenced JAD and RAD sessions. Assisted with BA and PM tasks associated with Lombardi and Savvion implementations.

10/03 to 12/03 Confidential
Contract Chief Technology Officer (CTO)
Tasked with an Enterprise BPM (Business Process Management) Tool vendor selection and building initial process maps for a "green fielded" Workman\'s Compensation Insurance Company. Ran JAD sessions and provided strategic advice on BPM implementation and operational integration.

1/02 to 09/02 and 01/03 to 10/03 Confidential
Independent Consultant
Utilized MS-Project, Visio, PowerPoint, Word, Excel and JAD sessions to determine business requirements for various installations, including a network installation and a document management installation.

09/02 to 01/03 Confidential
Data Architect
Standardized and researched long distance customer information to accommodate Enterprise customer focus and new service offerings for “in house” application development. Used Oracle, Erwin, MS-Project, Workbench, Crystal Reports, Rational Rose and Visio in conjunction with multiple customer data repositories and teleconferenced JAD and RAD sessions.

02/01 to 11/01 Confidential
Sr. Project/Account Manager
Led (cross functional teams of up to 12 members) or assisted with four engagements with a BPM image/document management/portal company. Specialized in the integration of Softheon’s software into their client’s business environments. Additionally, assisted or managed business development, RFI’s, RFP’s, SOW’s, Change Orders, Business process re-engineering, Operational assessment, and Business Analysis tasks via interviews, JAD sessions, data mining and reporting. Successful project completions led to additional engagements.
Clients: Confidential ,Technologies

1998 to 2001 Confidential
Principal
Led (teams of up to 10+ members) or assisted with over 15 engagements with eLoyalty (consulting firm specializing in CRM, customer loyalty, direct marketing and cross selling) for business units in the retail, financial, telecommunications, collections and service industries as a Principal Management Consultant. Projects involved business analysis, project management, business cases, workforce analysis, succession planning, staffing allocation and utilization, proposals, presentations demos and assessment work for strategic and tactical customer focused improvements. Assessments completed, resulted in follow on work or additional engagements. Recognized by one promotion and significant compensation increases every year.
Clients: Confidential
1996 to 1998 Confidential
Director of IT
Responsible for IT management, project management, budgets, Internet and IT development, Systems, Security, Data communication, Reporting, LAN, Facilities and Telecommunications for Canadian operation (primarily an inbound call center for direct marketed insurance products, 150 + staff). Managed all relevant IT staff. Used MS-Project, MS-Office, HTML tools, Performance Monitoring Tools, AIX, Shell Scripting, Sybase, SQL, SQR, Crystal Reports, Dynacomm Scripting, business analysis and JAD sessions to perform job duties and create deliverables. Developed “in-house” loyalty retention system.

1994 to 1996 Confidential
Senior Systems Analyst
Responsibilities included the project management, implementation, development and administration of a workflow enabled image system. Performed re-engineering analysis, created / modified management operational and technical reports to meet business requirements. Accomplished through workflow and ECM, a reduction of overhead costs by 30%, while increasing the customer base by approximately 25%. Recognized by numerous promotions and significant compensation increases every year. Awarded peer recognition for outstanding job performance and customer service.