STORE MANAGER Resume Peoria, Illinois - Hire IT People

SUMMARY OF QUALIFICATIONS

More than 20 years of management experience with consistent record of achieving store financial goals, operational standards, and profit contribution objectives by effectively communicating, following, and reinforcing company principles while recognizing and cultivating team members' strengths.
Strong leadership skills evidenced while coaching staffs to increase effectiveness, efficiency, and productivity through continued improvement in achieving and ensuring all sales goals, quality customer service standards, solid problem-solving skills, efficient store operations, and productive staff relations.
Excellent customer service background with a strong focus on maximizing the customer experience and building productive client relationships.

PROFESSIONAL EXPERIENCE

Confidential
Peoria, Illinois
DIRECTOR OF RETAIL (September 2010 to Present)

Provided management supervision and leadership to 9 retail locations with a sales budget of 14 million. Showed positive sales increases of 10% in 2010 and 8% in 2011. Made payroll goals running -4% each year to budget.
Met all hiring goals. Recruited a higher level of management candidates to meet new leadership expectations in stores. Created Leadership Program "LEAP" to help middle management to increase critical thinking skills, and teach empowerment. Handled all store HR issues with employees. Read all employee reviews giving necessary feedback. Created and wrote new policies that were rolled out to all locations.
Purchased new goods for retail stores from 10 new vendors and increase profit by 12%.
Opened new store implementing new visual standards and creating a new look and image.

Confidential
Pekin, Illinois
STORE MANAGER (August 2005 to August 2010)

Provided overall management leadership to a $2.5 million dollar business. (Showed positive plan results throughout the year with an increase of 6 percent. Led the district in shrink results at 20 percent and was No. 1 in the company for LP audits. Consistently exceeded company goal for selling private-label credit cards, achieving 150.75 percent of goal. Exceeded region and company average in UPTs with a 3.53 and secret shop scores of 98 percent.)
Managed store budgets given by corporate while ensuring store profitability through effective supervision of payroll, supply ordering, and meeting sales.
Trained associates and motivated them to strive for promotion within the organization.
Trained district on visual merchandising standards and created visual manuals to be followed by entire company. (Store exceeded all visual direction given by corporate and was No. 1 in visuals within the district. Scored A++ on all visits from executives.)

Confidential, Illinois
HUMAN RESOURCE MANAGER (January 2001 to July 2005)

Recruited, hired, and trained staff for the Chicago area.
Oversaw all human resources procedures, including prescreening applicants, setting up interviews, background checks, and reference checks.
Ensured that all human resources activities, including employee relations, performance management, benefits, compensation, volunteer programs, employee communications, and all appreciation events, met company initiatives.
Utilized company computer program for effective and efficient employee scheduling.

Confidential
Chicago, Illinois
STORE MANAGER, CORPORATE TRAINER (November 1990 to January 2001)

Provided management leadership to multimillion-dollar stores. (Exceeded sales goals by 5 to 40 percent. Won numerous selling awards throughout the years. Stores were profitable, showing positive operating income by controlling all expenses efficiently.)
Provided employee training that focused on building and using skills with a goal of employee promotion within the company.
Utilized company computer program for effective and efficient employee scheduling.

EDUCATION

Associates Degree
Computer Information Systems
Member of Phi Theta Kappa
Bachelor of Science Degree
Major: Fashion Merchandising
Minor: Marketing
Member of the AOTT organization

REFERENCES

Available upon request.

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Store Manager Resume

Peoria, IllinoiS

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