PROFESSIONAL PROFILE:

Credentials:

• Master of Business Administration Business Administration
• Certified Project Management Professional (PMP)
• Bachelor of Science in Computer Science (Systems Engineer)

Management and Leadership:

• 10 years of management experience in project and product management directing projects with budgets up to $1.5 Million, including lunching new services in the Telecomm industry
• Successfully managed up to 3 projects concurrently, with core team sizes of up to 6 resources meeting budget and tight timelines; managed scope, time, cost, resources, risk, communication, project integration, quality in line with PMI PMBOK recommendations
• Managed software, infrastructure, business process reengineering, proof of concept and audit projects
• Experienced with project selection, business case development, cost/benefit analysis, performance and Risk Management

Governance Methodologies:

• Experienced in SDLC, Prototyping RAD, Waterfall, PMBOK and other management methodologies resulting in more effective customized governance solution strategy
• Knowledge of Governance Methodologies CobiT, ITIL, ISO 9000 standard and Total Quality Management) and other best practices, as well as used these frameworks for new initiatives to ensure that they are compliant, governed and quality
• Developed policies, procedures and frameworks; facilitated C - level sessions and presentations

Security and Architecture:

• More than 15 years of Technology Industry including IT Consulting, and Architecture experience

Client and Vendor Relations:

• More than 5 years of management consulting and business analysis experience
• Participated in full RFP process from vendor selection, implementation and vendor management
• Prepared RFIs/RFPs/RFQs and SLA Documentation; reviewed contracts and communicated decisions reviewed contracts and communicated decisions

Human Capital:

• Focused on effective facilitative leadership; exhibits resourcefulness, creativity and very high tolerance for ambiguity; natural negotiator skilful at conflict and issue resolution
• Implement Project Team reward systems and help facilitate team interactions for project improvement
• Adept at relationship building at all levels from senior leaders to professionals; internal and external stakeholders

EXPERIENCE:

Confidential,

Director of SaaS (Software as a Service)

Non-Profit; employees; Non-Profit Organization Management industry

• PMI South Florida Chapter is a chapter that consists of members that are practitioners of the Project Management field in the South Florida region (Dade, Broward, and West Palm Beach). The chapter provides invaluable resources and best practices in the field of Project Management to their community. This position report to the VP of Technology and the scope is to administer the chapter applications in a Web 2.0 environment for Online Registration of the entire events for which the chapter collects payments to maintain all of the programs, training, and other initiatives that allow the successful implementation of PMI goals for the benefit of their members. Additionally, the position administers the Online Survey application that use to monitor chapter performance and to receive input and feedback on specific topics from the local community. My goal is to help our members in obtain quality and precise information in regards Project Management activities for the year elected. I work alongside with the Director of DB Management and the Director of Online Presence in order to align the technology used for the vision and strategy of the chapter. Help and co-lead a project for the creation of PMI-SF Master Database to be use for the current board and future boards for the purpose of keeping track the activities of their membership.
• Successfully implement a CRM solution and Dashboard with DEP (PMI Database Member information) Data in MySql in order to provide the Board of Directors with current actual membership data for better serve the PM community. Technology use: LAMP, ( Linux,Mysql,PHP) and smarty template web presentation of Data, Target audience 6 PMI-SF VP’s.

Confidential, October 2008/April 2009

Non-Profit; 10,001 or more members; Non-Profit Organization Management industry

Volunteer job representing the ISSIG in the North-East Florida PMI Chapter and the PDD2009 day in South Florida PMI. Volunteer Job at the PMI Global North America event 2009, Orlando Fl. October 2009.

Confidential, July 2008

Provide consulting services in IT for specific outsource services with Lotus Domino platform.

Confidential,Pompano Beach, FL (Taylor Corporation, N. Mankato, MN)

Technical Project Manager, PMP

For First Marketing, a company of Taylor Corporation based in N. Mankato, MN, I was responsible of miscellaneous projects, both internally and for external customers:

• Manage Kaplan Continuation Program XML Web Portal Project. This solution is for Kaplan University to create a Lead Generation Program for students in the area of Educational Continuation Studies. To create a web portal solution to capture student contact information and pass the information to Kaplan Web Services and Backend systems using XML. Project service cost of 20K and a recurrent fees of US$3,600/Year. Kaplan saving costs, approximately 50K/annually.
• In chart of defining Project Charter and Project Plan documentations for Harvard Pilgrim “Broker Business Builder Solution”, a B2B solution for their Broker Agents Network to seek and request Harvard Pilgrim imprinting marketing material using an outsource solution provided by First Marketing/Progressive Impressions International (PII, A sister company of First Marking Corp. ).
• Responsible for the “Mailing List Database Application” for company publications, created for First Marketing external customers. Complete installing a custom “Web Contact Application” management system to maintain the contact information of prospects and actual clients to receive marketing publications for specific niches. Help reducing internal company costs around 30K annually due to the lowering the rate of returns publications since the implementation of the technical solution.
• Lead the deployment of a solution platform called “Conductor” which provides a “Web Ordering Solution” to ordering imprinting direct marketing materials for their external customers. This solution is a trademark of Taylor Corporation based on a software development framework in where each external customer receives a “customize” solution based on company needs. The role played was to lead the gathering of customer requirements alongside with the Niche Account Manager, analyzed potential risks in niche projects and prepared and provided a realistic Project Plan and cost estimation of the final solution. Keep track of the project deliverables and managed a project team between 2 to 5 personnel, which varies, depend the complexity of the clients’ implementation.
• Responsible for the implementation of MarCom (“Marketing Communication” unit of Taylor Corporation) Web Call Center integrated facilities. A project to improve the processing services among different Taylor Call Center locations own by the Marketing Communication Line of Business. The implementation of a Web Application for tracking Call Center Clients, Call Center Prospects, Manage the Lead/ “Cleansing” process (DNC filtering) for specific campaigns and provide metrics to measure the Call Centers performance at glance. Also to provide a predictive dialer system with the lead record to be use in specific campaign. Managed a project team of 4 members: Web Developer, Database Architect, Backend Programmer, and a Web Designer. This project helps standardized Taylor Corporation Call Center Business Operations and reduce the cost involve in the process of provide a “clean” “Lead List Management Database” for their predictive dialing systems.
• Managed the deployment of a “Customer Interaction Web Application” for State Farms Company. A solution to provide the Insurance niche with a tracking application for the “follow ups” with the State Farms Agents Network for their Orders imprinting materials using Call Center representatives and Sales personnel to do the support. Project Team approach used for this project: “Virtual Team” using Taylor resources nationwide disperses in other regions.
• In charge of the design and utilization of Taylor corporation MARCOM SharePoint Portal Server infrastructure to defined and established the standards for store and share project documentation and utilize PMBOK guide to all projects in the company. Established as well other SharePoint portals for the IT and Help Desk department and for the Call Center business unit of the MARCOM unit.

Confidential,Miami, FL .

Independent IT Consultant/Networking

For Advantis Mortgage Corporation, in charge of the Network, Systems, Telephone equipment:

Managed Network infrastructure maintenance and configuration, Support for Windows Domain Controller and Active Directory, Install and configure Fax services operations for the company, Dell Power edge, Windows Server 2003, Install and maintenance of Fax Software: Small Business Server 2003, configure and install lender software: Encompass v. 9.0.

Preparation for the PMI-PMP accreditation.

Confidential,FL .

Engages in IBM seminars, Project Management events presentations, IT consulting.

Confidential,Santo Domingo, Dominican Republic

Project Manager Data Products/Services Department. .

In charge of the implementation of Unified Messaging Services at Confidential /Codetel call “Virtual Inbox” ( “Buzon Virtual de CODETEL/ Confidential ”). Evaluate vendor solutions alternatives and deployed a Unified Messaging Platform to be offered to the Internet clients that integrates all in One Mailbox with the following features: Voicemail, Fax Services, Email with Agenda and Address Book (PIM) in a hosted environment. Project investment 1.4 MM. Revenues for first year: US$~500K.

• Worked with the Management stakeholders to define the functional and technical requirements for the service. Assist and help to planning department with the RFI, RFP, and RFQ documentation of the service and contract development and approval of the SOW (Statement of Work).
• Estimated, as a Marketing Analyst the market penetration to be use as input for the different business Case scenarios.
• Prepared the documentation for the PMP Confidential Process (Product Management Process) to present to the Product Approval Committee Participates in Vendor Evaluation meetings for select a Unified Messaging Vendor base on the RFQ; vendor selection process took about 5 months based on systems requirements and Platform integration complexity with backend systems. Assist in the preparation of the SOW, Contract documentation.
• Coordinate Confidential efforts for the Internal Product Process to be ready to market launch (Interoperability with Confidential Backend systems, Creation of new class of service for the billing system, Confidential Ordering Entry system and Provisioning System. Monitor and present to the PAC Committee the advance of the Product Management phases ( from Marketing point of view) and Project overall. In charge of languages translation for the I.V.R system and TUI (Telephone User Interface); Follow-ups of invoices and Project CAPEX Budget analysis.
• Review functional and operational documentation provide for the Confidential Codetel UM Service and modify as needed.

Data Marketing Analyst/Project Manager, Confidential .

• Managed the implementation of the Service/Application. In charge of preparation of the Business Case, Vendor Selection and Project Planning..
• Work with the Management stakeholders to define the Service Requirements. Assist and help to Planning Department in the RFI, RFP, RFQ documentations.
• Coordinate with Web Portal Vendor solution weekly reports and Meeting Minutes status for follow up project task and complete deliverables based on Project Plan; Coordinate the Confidential -CODETEL efforts for Branding with Advertising Department ( Confidential /CODETEL Look & Feel GUI). Responsible for the creation of the domain name.
• Carry out marketing efforts for integrate Confidential -CODETEL promotional material and local content for the Dominican Market.
• Backup Vendor/Seller personal for fine-tuning the Web portal based on Confidential -Codetel requirements.
• Coordinate Confidential -CODETEL and Planeta Networks Training efforts for the proper use of the Web Portal solution.

Analyst/Project Manager, Confidential .

• Managed the implementation of the Virtual Office Portal; Work with the Management stakeholders to define the Service
• Assist in the preparation of the Vendor Selection RFP, SOW, and Contract for this project.
• Coordinate with Vendor weekly reports and minutes. Prepare the procedures and processes that support the implementation of the CODETEL E-CRM initiative for CRM Project implementation ( Confidential -Codetel/GTE uses Vantive (PeopleSoft) systems for the CRM as the tool of choice. Prepare the documentation and process for the integration of the Trouble Administration Systems (TAS System).

Additional Professional Experience:

Confidential,Santo Domingo, Dominican Republic May 2001.

Project Leader/System Engineer, IT Department/PMO

• Help in the deployment of the Inter-Wan connection between GTE Data Services and CODETEL/GTE for accessing GTE sites. Configure of IP’s, Firewall setup, and Ports for accessibility. Operational Support of CODETEL Kiosk Machines and assist in the assembly of the cabinets and equipments. In charge of hook up and test the connectivity line between GTE headquarters and CODETEL-GTE. This saves company’s money in costs for online connectivity using more effective methods of connection to access GTE Mail systems and backend applications.

Systems Engineer, CODETEL (former GTE Company), Santo Domingo, Dominican Republic

• Lead in the deployment and migration of GTE LAN infrastructure to Windows NT / Lotus Notes-Domino environment. Roles as System Advisor for the Lotus Domino Platform, lead programmer for Lotus Notes application and help in the adoption of Lotus workgroup technologies in the company.

Programmer Analyst, CODETEL (former GTE Company), Santo Domingo, Dominican Republic

• Programming in COBOL, Visual Basic, Clipper, Foxpro, and Delphi,LotusScript,Java.