SUMMARY:

Highly effective IT - Software PM seasoned in secure enterprise business applications orchestrating a complex arrangement of stakeholders and technologies. Apply evolved methods for eliciting team performance through focused relevant communications with attention to the critical path. Expert in organizing teams and removing impediments to their sustained success. Practiced in all phases of project and program life cycle for systems/software development, implementation and operations. Industrial experience in Financial, Telecommunications, Government, Logistics, Health Care, Manufacturing, Education, and Marketing.

CORE COMPETENCIES:

• Project Plans SDLC Release Management
• Change Control Agile Risk Management
• Requirements Security Contract Management
• Proposals ACA Financial Management
• Marketing BusDev Architecture

PROFESSIONAL EXPERIENCE:

Confidential, DTC, CO

Global Project Manager

Responsibilities:

• Ran large projects to improve resiliency and performance on secure mission critical financial PCI PII processing application platforms supporting over 30M customers.
• License acquisition, vendor engagements, budgeting, forecasts, baselines, burn off, design reviews, acceptance, scheduling, sprints, value prioritization, critical path, change control, security accreditation and delivery.
• Projects included migrations for mid-tier components of JBoss, and WebSphere; Oracle GoldenGate, MS SQL Server Mirroring; Batch processing,MQ and IBM Mainframe transaction routing, CA7, NDM, network load balancer, firewall, DNS; physical and virtual servers, application security certification RSA Archer and infrastructure vulnerability remediation; build out and run DEV, QA, PERF, CAT test environments; Change control, iPlans, deployment, post production support, root cause and corrective action reports.
• Managed large Oracle/DB2 production migrations to new IBM E880 hardware for over 100 platforms. Developed and communicated schedules, resources and technical plans. Managed client communications, implementations, post implementation reviews, and process improvement. Detailed and documented Change Management for all configuration items.

Confidential, Denver, CO

Independent consultant providing solution analysis

• Developed the technical proposal response. The Defense Logistics Agency proposal covered all ITIL phases and service delivery for Applications, Network, Server, Desktop, Wireless, Data Security, Configuration, Change, Release Management, and Portfolio-Program-Project Management for the global support of its 27,000 person organization.
• Developed change control procedures to minimize end user impact for roll-out of newly developed 100k user registration system. Assessed and advised on PII/PCI vulnerabilities.
• Assessed value chain for clients, creatives, ad agencies, and advertisers to position AMA for best visibility and leverage.
• eCommerce websites based on Laravel coding framework for products, service delivery, payment integration and support in the areas of human potential, mental health, business development, health and fitness.

Confidential, Denver, CO

Program Management/Security-Systems-Network Engineering

• Business Systems Modernization Production Center DLA BPC team consisting of 110 FTE IT administrators/developers/analysts ($79M direct labor) that provided 24x7 data center and help desk services for DoD mission critical systems (HR, Benefits, Financials, Logistics, Records, SRM, CRM, BI) with stringent financial penalties for missing SLAs ($50,000 at risk each month). Partnered with Accenture Prime Contractor using the ADM project process.
• Release Manager for 5 major software, functional, and infrastructure releases of the BPC. Version upgrade, certified configuration, license validation, procurement, vendor support coordination, dev testing validation for SAP(ECC, FI, EHS, FSCM, MM, PLM, LO, WM, BI, EP, XI, PI, Sol Man), Manugistics, DPACS, DIBBS, cFolders, IXOS, Active Directory, ISS, Apache, Web Logics, Site Minder, Windows, VMX, HP-UX, Citrix Xen App, EMC DMX, Celera, Storage Teck, Cisco, Brocade, Checkpoint. Designed and deployed staging environment for mock cut-over production testing. Developed go-live maintenance window tasks, activities, and testing and final functional test. Post cut-over monitoring problem management. Lessons learned retrospective and documentation.
• Performed data migration verification on Oracle SQL data extracts from legacy systems. Tested data transform normalization, aggregation, filter, join, and mapping on sand box database. Loaded cleansed structured data to production SAP Oracle database during go-live and intermediate releases.
• Chartered and chaired the Technical Change Board TCB that met daily 8 years to approve, assign, and schedule change into the DLA BPC environment. A daily report of Remedy change requests was generated by the ITIL compliant Service Desk and distributed to the administrator leads. Each request was analyzed for dependencies, testing validation, functional sign-off, documentation, implementation guides, resource requirements, and back-out provisions. Remedy tickets were created and updated through all phases of completing the changes. Monthly management change reports were generated and analyzed for work load planning and efficiency improvements.
• Developed and updated the DLA BPC Integrated Project Plan 8 years from project startup thru performance and closeout. Integrated with Program Roadmap, Development Plan and Production. Program Management, Development, and Production resources spread across 12 different geographic centers with end users worldwide. Created WBS for all new projects supporting infrastructure improvements, tech refresh, new functional releases, and end user roll-outs. Defined Project Baseline, critical path, mile stones, inch stones, readiness reviews, go-live, acceptance and calculated Earned Value and Schedule/Cost variances. Reported on project/program status, resources, trends, variances, SLAs, KPIs, risks, highlights, improvements and future plans at quarterly program reviews and weekly/monthly management reviews. Used MS Project, Pivot Tables, Crystal Reports, Excel, and various custom artifacts to document and communicate project plans and results to the varying needs of all stakeholders.
• Managed various maintenance window activities coordinating technical personnel, typically 10-12 people for 8-10 hours, encompassing 50-200 system changes with financial penalty if not completed per schedule. Documented and analyzed lessons learned for continuous improvement. Used MS SharePoint for program data management.
• Led weekly planning and mentoring meetings with team leads from Security Operations, Basis Security, Application Administration, DBA, Unix, Windows, Storage, Network, CPPM, Facilities, Remedy Development and SLM.
• Developed training plan for LM to provide knowledge transfer to DISA support personnel.
• Implemented operational efficiencies resulted in 18% labor cost reductions through refined process/procedures, skills development, skills retention, attention to planning, and flexible scheduling for SAP ECC-Portal-Business Warehouse-Customer Relationship Management-cFolders and Manugistics.
• Developed Bid and Proposals, Statement of Work and Deliverables for 27 IT projects valued at $42M of extended scope labor and associated $65M of IT product for BPC. Created and managed project plans for implementing the extended scope. Reported Earned Value for program and extended scope projects.
• Planned, managed, and executed a full remote site disaster recovery for the DLA BPC. Full restoration of the environment in 72 hours from bare metal servers verifying the return point objective of 48hours. Developed DR procedure documents. Performed paper test of DR procedures. Created Lessons learned report. Developed Business Continuity Plan.
• Led transition team of 15 BPC system/application admins and analysts at the DISA facility in Ogden, UT supporting the migration of BPC operations to DISA EBS. Conducted daily migration briefs and planning sessions with the EBS team, DLA management, DISA management, and Accenture management. Effort included standing up new data center equipment, secure systems build out, architecting WAN and LAN content delivery, transfer of all custom scripts, data replication, account migration, Service Center standup and training and final cut-over.
• Organized and manage 4 years a 12 person EBS performance team consisting of senior SAP, Oracle, and O/S analysts and administrators.
• Core proposal team member and technical content editor for DISA SME and IT Services RFP which was awarded to LM as a 5 year $13M Firm Fixed Price contract plus extended scope opportunity. Negotiated contract deliverables with senior DISA management for.
• Architected, designed, deployed, and upgraded $32M EMC storage infrastructure consisting of DMX, Brocade Optic switching, tape backup, Clariion, Celera, Power Path NAS, Recover Point, SRDF. Planned and performed data migration between storage frames.
• Led network tiger team to diagnose intermittent network outage and severe performance degradation. Pulled together the top LM technical experts, CISCO vendor experts, and Checkpoint vendor experts. Conducted comprehensive end-to-end sniffer instrumentation and network testing to determine root cause. Re-architected the networks load balancing approach and returned the environment to optimal performance.
• Created requirements for Netegrity Site Minder integration with Active Directory single sign-on user activity reporting improvements.
• Ran SCRUM style project to migrate SAP end users to new Portal system which required user job role and group definitions to be restructured to become compatible with Active Directory.
• Resolved problems with Active Directory Group Policy Objects implementing DoD security requirements.
• Design and deployed 3-tiered Desktop tech refresh and software distribution infrastructure for 10K users. Multiple desktop windows images were configured and tested for various user categories then deployed to media servers from which individual desktop device o/s were installed and connected in a multi-domain environment. Desktop agents for software distribution, inventory management, network management, and remote access by service desk were included in the image. O/s patch updates were managed by WSUS and SMS - Windows Server Update Service and Systems Management Server.
• Managed implementation of CAC enablement of all BPC web based applications and created the process for BPC admins to acquire CAC cards, supporting hardware, software, and setup support.
• Created proof-of-concept prototype applications for demonstration and evaluation purposes. Developed a pilot DSS based on SAS data structure pulling data from Remedy and Tivoli.
• Designed CPPM Capacity Planning & Performance Management services system supporting 250 SAP server environments.
• Transitioned 200 physical 64-bit windows servers using VMware ESX hypervisor in a data center environment for web servers, web applications, Citrix applications, and SAP Portal applications.
• Designed and deployed Juniper network accelerator symbol level compression across OC-3 fiber for WAN replication of 10TB database EMC DMX to DMX disaster recovery and workload transition.
• Implemented RSA Secure ID authentication for CISCO network devices and centralized switch configuration repository.
• LAN Design, configuration using Cisco Catalyst switch/routers, ASA redundant content delivery.
• Organized testing and implementation project for roll-out of Juniper Secure Access SSL VPN.
• Managed Provider One firewall redundant fault-tolerant implementation including agreements on central container configuration, rules, admin access setup, client setup design, maintenance coordination and firewall procurement.
• Managed the IT infrastructure separation of two large 5000 person LM sites that were divested from LM.
• Managed a deployment team that implemented enterprise IT monitoring solutions based on the Tivoli framework.
• Administration of Unix AIX based Tivoli management system.
• Analyzed system audits identifying and mitigating vulnerabilities identified by CERT. Each server and network device was scanned for compliance to current security patch or security configuration. POAMs, plan of action to mitigate the security vulnerability were documented.
• Prepared and supported blue team security scans for vulnerability assessment. Prepared and supported red team penetration test to determine if a hostile network attack could exploit vulnerability.
• Designed, implemented, and operated end-point McAfee security suites including ePolicy Orchestrator, VirusScan Enterprise. Host firewall, Host Intrusion Prevention, and Application Control, anti-malware, and host-based firewall. Experienced with Data Encryption and Least Privilege concepts. Experienced in Microsoft Windows security, User Account Control (UAC), Group Policy Objects (GPO), policy management, change management, scripting, creating and modify HIPS polices.
• Performed a make-buy assessment for identity management of high privileged access to mission critical Unix systems including the leading point solutions and platform software solutions for centralized role based admin access to privileged systems. Developed an engineering plan to create Unix shell scripts for adding function to sudo to make it functionally equivalent to PowerBroker to allow single sign on for the administrators - including logon and privileged access roles to be remotely logged.
• Migrated security scripts for creating application end users UNIX accounts, Citrix Password Manager accounts, SAP Portal accounts, Remedy profile and accounts, Manugistics accounts, and Active Directory accounts.
• Developed and implemented security roles for intrusion detection system to monitor privileged access users and functional users through logging notification.
• Negotiated process with DISA and LMCO to provide a transition path for EBS personnel with IT1 access level to apply for DoD Top Secret Clearance.

Confidential, Raleigh, NC

Program Manager/Network Engineer

• Designed and deployed wireless video broadband service provider infrastructure.
• Developed a capacity leasing and services arrangement with colleges and public schools.
• Produced FCC and regulatory filings. Created community coalition to support company proposals. Managed acquisition and sale of spectrum assets.

Confidential, Raleigh, NC

Product Manager/Software Engineer

• Developed core corporate strategy for wireless and mobile products and services.
• Formed team of IBM Fellows and top scientist to define key technologies and new product opportunities for the emerging wireless and IP space.
• Responsible for integrating strategic requirements into portfolio of core IBM product development and marketing plans. Ran JAD and SCRUM style design and development teams.
• Business development lead for joint venture proposals in wireless OEM products and mobile services infrastructure.
• Responsible for representing IBMs on international standards and industry forums for wireless technology and services including: IEEE 802.11, Cellular Carrier Association, ITU International Telecommunications Union .
• Presented at ITU Plenary Congress in Geneva, Switzerland on harmonization of global spectrum regulation.
• Developed requirements for Public Switched Telephone Network control systems software.
• Conducted design reviews for software functionality and hardware performance.