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Project Manager/vendor Manager Resume

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San Ramon, CA

Objective: To obtain a challenging position that will utilize my experience and education.

Employment History:

03/2001 – 08/2008 
Confidential, San Ramon, CA USA 
Project Manager/Vendor Manager

  • Project Manager for hardware, data, voice and interface projects
  • Managed/Lead teams of 2 – 40 employees and/or contractors
  • Ensured work done was billed correctly
  • Ensured work was accomplished on time
  • Recommended merit for outstanding work
  • Recommended discipline when needed
  • Leveled work between team members when needed
  • Mediated personnel issues when needed
  • Managed projects ranging from small single application projects to large multiple systems projects
  • Managed project budgets ranging from $2,000,000
  • Managed projects through software development lifecycle
  • Managed hardware projects from architectural design through installation
  • Managed all aspects of project from start to finish:
  • Worked with client teams in defining project scope, deliverables, and schedule
  • Worked with other departments to obtain needed resources
  • Facilitated and lead technical and system requirements gathering & analysis
  • Coordinated testing when multiple systems are involved
  • Monitored and track testing
  • Tracked, mitigated, and resolved risks & issues
  • Prepared and managed project change requests
  • Ensured projects stay within scope and on time
  • Maintained project documentation
  • Reported project status to upper management on weekly and monthly basis
  • Managed usage and provisioning interface for AT&T Long Distance with Level(3) Communications
  • Managed Shared Bill interface for AT&T West states (California and Nevada)
  • Managed Shared Bill interface for AT&T Midwest states (Illinois, Indiana, Ohio, Michigan and Wisconsin)
  • Contract administrator for IT agreements between vendors (e.g. Level(3)) and AT&T
08/2000 - 03/2001 
Confidential., Dublin, CA USA
Escalation Manager
  • Managed orders for DSL that were escalated to executive management
  • Managed orders/data flow through the multiple systems and networks
  • Team Lead for 10 case managers
  • Ensured orders were completed in a quick, expedited manner
  • Ensured work done was billed correctly
  • Ensured work was accomplished on time
  • Recommended merit for outstanding work
  • Recommended discipline when needed
  • Leveled work between team members when needed
  • Mediated personnel issues when needed
  • Provided guidance and help to team members

M&P Process Manager

  • Process Manager for Data Operations Center and Circuit Provisioning Center
  • Researched processes used via interviews and documentation reviews
  • Analyzed processes used and made recommendations to improve efficiency and productivity

08/1997 - 03/2000 
Confidential, San Ramon, CA USA 
Mobility & Wireless Solutions Coordinator

  • Spearheaded the automation of all paging and cellular ordering for Nortel Networks’ Western Region
  • Managed all paging and cellular offerings for Nortel Networks’ Western Region employees
  • Oversaw vendor\'s operations and activities impacting Nortel Networks’ Western Region mobility solutions
  • Contract administator for Nortel Networks’ paging and cellular contracts

Education: 
Confidential University 
MBA, Leadership
Confidential University 
Bachelors of Arts, Psychology and Literature
Confidential Institute 
36 Professional Development Units (PDUs) in Project Management

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