Project Manager/vendor Manager Resume
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San Ramon, CA
Objective: To obtain a challenging position that will utilize my experience and education.
Employment History:
03/2001 – 08/2008
Confidential, San Ramon, CA USA
Project Manager/Vendor Manager
- Project Manager for hardware, data, voice and interface projects
- Managed/Lead teams of 2 – 40 employees and/or contractors
- Ensured work done was billed correctly
- Ensured work was accomplished on time
- Recommended merit for outstanding work
- Recommended discipline when needed
- Leveled work between team members when needed
- Mediated personnel issues when needed
- Managed projects ranging from small single application projects to large multiple systems projects
- Managed project budgets ranging from $2,000,000
- Managed projects through software development lifecycle
- Managed hardware projects from architectural design through installation
- Managed all aspects of project from start to finish:
- Worked with client teams in defining project scope, deliverables, and schedule
- Worked with other departments to obtain needed resources
- Facilitated and lead technical and system requirements gathering & analysis
- Coordinated testing when multiple systems are involved
- Monitored and track testing
- Tracked, mitigated, and resolved risks & issues
- Prepared and managed project change requests
- Ensured projects stay within scope and on time
- Maintained project documentation
- Reported project status to upper management on weekly and monthly basis
- Managed usage and provisioning interface for AT&T Long Distance with Level(3) Communications
- Managed Shared Bill interface for AT&T West states (California and Nevada)
- Managed Shared Bill interface for AT&T Midwest states (Illinois, Indiana, Ohio, Michigan and Wisconsin)
- Contract administrator for IT agreements between vendors (e.g. Level(3)) and AT&T
Confidential., Dublin, CA USA
Escalation Manager
- Managed orders for DSL that were escalated to executive management
- Managed orders/data flow through the multiple systems and networks
- Team Lead for 10 case managers
- Ensured orders were completed in a quick, expedited manner
- Ensured work done was billed correctly
- Ensured work was accomplished on time
- Recommended merit for outstanding work
- Recommended discipline when needed
- Leveled work between team members when needed
- Mediated personnel issues when needed
- Provided guidance and help to team members
M&P Process Manager
- Process Manager for Data Operations Center and Circuit Provisioning Center
- Researched processes used via interviews and documentation reviews
- Analyzed processes used and made recommendations to improve efficiency and productivity
08/1997 - 03/2000
Confidential, San Ramon, CA USA
Mobility & Wireless Solutions Coordinator
- Spearheaded the automation of all paging and cellular ordering for Nortel Networks’ Western Region
- Managed all paging and cellular offerings for Nortel Networks’ Western Region employees
- Oversaw vendor\'s operations and activities impacting Nortel Networks’ Western Region mobility solutions
- Contract administator for Nortel Networks’ paging and cellular contracts
Education:
Confidential University
MBA, Leadership
Confidential University
Bachelors of Arts, Psychology and Literature
Confidential Institute
36 Professional Development Units (PDUs) in Project Management