SUMMARY:

• 12+ yrs. of total experience in the field of information technology and executing IT projects successfully.
• I have lead successfully development projects focused on digital media, sales & marketing, eCommerce, infrastructure, re - build architecture & cloud solutions, telecommunications, digital mobile marketing, big data platform, CRM, retail, consumer insights, BI & Analytics, financial reporting, customer experience enhancements, data-warehousing, insurance and web/mobile applications.
• A multi-skilled professional with a track record of managing complex functional projects in various environments.
• Coordinated with cross-functional departments, external vendors, global project teams to deliver technology projects of varying size and complexity.
• Well versed in PMBOK knowledge areas and worked in a PMO organization.
• Managed and delivered projects using Agile, RUP, and Waterfall methodologies with deep understanding for project and client needs in delivering business solutions.
• Served as Scrum Master for cross-functional teams, creating applications to provide assistance to consumers in a variety of projects.
• Facilitated meetings and led project metric measurement, coordinating with other teams within a scaled environment.
• Provided project planning, resource monitoring, outcome mapping, and process enhancement.
• Integrated Agile principles and made recommendations to improve overall corporate function.
• Managed all aspects of project leadership and budget development in complex industry environments, incorporating Agile and best practices for success delivery.
• Strong technical background sufficient to understand the technologies and technical issues involved with the project.
• Worked directly with ABC staff (from C level executives to technical teams) to present project goals and to get approvals.
• Effective verbal and written communication skills.

Project/Business processes Tools: BaseCamp, Dapulse, JIRA, MS Project, Confluence, Teamwork, Smart sheet, IBM Rational tool, Version One, Rational Rose, Rational Requisite Pro, Enterprise Architect, MS Visio, MS- Office

Databases/BI Tools: SQL Server, Oracle, Sybase, Hadoop, Data Lake, Micro Strategy, Tableau, Cognos, Clara View, Business Objects

Project/Platform Development: E-commerce, AWS Could, Social Media, Product based Web Portal & Advance Analytics Platforms

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Program/ Agile Project Manager

Responsibilities:

• As a program manager, responsible to manage multiple concurrent projects within the specific portfolio customer engagement solutions
• Successfully led projects implementing cloud based Social engagement platform (integration with all social channels like Facebook, Twitter, Google Play, and LinkedIn & YouTube) and integrated with internal customer service systems, CRM, Analytics and big data platform.
• Implemented and delivered projects by Agile/scrum project methodologies. Established a project governance board and project approval processes.
• Managed large IT projects using sound project methodologies and procedures.
• Lead workshops to gather business requirements and determine project scope and feasibility
• Manage IT resources, business resources, and vendor resources related to project activities.
• Develop and manage project plan, resource planning, scheduling, and budgets.
• Manage project change control, project issue discovery, tracking, and resolution.
• Configured JIRA projects and templates to be used by agile teams.
• Integrate agile frameworks serving as Scrum Master and Kanban Manager, conducting Sprint Planning, Daily Scrum, Sprint Review, and Retrospective meetings for multiple teams.
• Developed and managed project with large scope that required integration with all Enterprise IT systems (Digital Web services, Salesforce, CRM Database, Hadoop, Analytics, financial systems, call center, fulfillment and other IT systems)

Confidential, Mclean, VA

Sr. Agile Project Manager

Responsibilities:

• Responsible to lead 10 M budget eCommerce project successfully & executed the project AWS cloud integration, day-to-day activities, tracked milestones & budget.
• Lead the team as an agile project manager managed a matrix team with various cross departments scrum leads and a team size of 60 people.
• Facilitated/presented the project meetings successfully with C-level executives, cross functional stakeholders, IT teams (both locally and other locations), legal, procurement, business operations, marketing and other cross-functional teams.
• Worked with Scrum teams and collaborated with offshore development teams in the development and creation of Scrum frameworks and created budgets and wrote proposals
• Planned and tracked project work with Vendor’s as per SLA’S. Also, managed project deliverables with cross functional internal teams.
• Scheduled, managed resources, and oversaw budgets for application development for external clientele. Coordinated project planning, meeting identified corporate project goals, and coaching personnel on Agile processes.
• Assisted in writing user stories and tracking project risks/defects to assure proper quality management across various technical projects.
• Incorporated Agile scrum and Kanban frameworks into projects, saving considerable time and expenses over traditional projects.
• Utilized JIRA Agile to monitor and improve team performance.

Confidential, Ashburn, VA

Product/Project Manager

Responsibilities:

• A Key member in the product development team, and deeply involved in implementing the latest digital media products for Confidential .
• Managed and documented Product requirements and ensured product deliverables are met and in track with the product roadmap.
• Worked closely with the IT team to build Audience insights portal with Hadoop big data platform. Provided product requirements, wireframes and obtained approvals.
• Worked with quality specialists to define metrics, and data analysts to create Ad targeting products; used Agile and Kanban methodologies.
• Managed team financials in Smart sheet. Served as JIRA product workflow administrator in assigning tasks and tracking the progress of the project.
• Incorporated new processes and procedures across the organization to improve delivery of project milestones and corporate goals.
• Effectively improved team metrics including cycle time, project completion, and budgetary achievement by creating methods to monitor real-time data.
• Reduced multi-tasking and wasted effort by team members by monitoring and adjusting the WIP limits and improving workflow

Functional Team Lead/Project Manager

Confidential

Responsibilities:

• A Key member responsible for the Precision Market Insight product launch, the first Mobile Big data business intelligence Platform by Confidential .
• Followed agile project management methodologies for sprint planning and release planning
• Responsible to create and maintain sprint requirements - user stories, backlog items, WBS, sprint planning and sprint closeouts. Created and assigned work items to developers and other users through Version One tool.
• Produced analytical reports in web portal using micro strategy, tableau & cognos.
• Managed and groomed Jr. Analysts, who were direct reports under me.

Confidential

Project Manager

Responsibilities:

• As a Project Manager, created project charter, project planning documents, WBS, BRD, SRD, flows, rules, logic and reports.
• Worked closely with product, cross-functional, development and testing teams.
• Covered offshore meetings to analyze business requirements and write system requirements for CW product.
• Provided detailed reports by SQL queries from Sybase and Oracle 10g databases.

Confidential, Reston, VA

Sr. Business Analyst

Responsibilities:

• Owned the relationship between the carrier clients, and Confidential IT team.
• Managed Agile projects without much supervision as a Jr. Project Manager.
• Prepared detailed system requirement documents, use cases, data models, process flow diagrams, WBS, Project plan, and other required documentation for various projects.
• Followed Agile Methodology, created user stories, backlog items and scope documents.

Confidential, Chantilly, VA

Business Analyst

Responsibilities:

• Met with various client services groups on many projects for the financial clients.
• Met with the Clients to understand their customization needs of the product that to be built with credit report updates, credit scores, monitoring features, lost wallet protection, Quarterly updated reports, credit monitoring, victim assistance and fraud surveillance
• Prepared High-level Business Requirement Documents, Functional Requirement Documents, Use cases, Data models, Process flow diagrams, Test Cases and other required documentation for various projects.