SUMMARY:

• PMP and Scrum Certified Professional with over 16 years of program/project/resource leadership in a variety of information technology settings.
• Expertise in PMI principles, Agile methodologies (Kanban, Scrum, SAFe), and IT Infrastructure Library (ITIL) as an operations framework, and organizational transformation.
• Experience in project management for infrastructure build - outs, program management for large-scale app and web development initiatives, product management for online user experiences (UX design), and transitioning to DevOps for newly emerging agile teams.
• Strengths in: focusing on and delighting customers, planning and implementing complex IT solutions, mentoring and managing resources, as well as providing excellent written and verbal communications at all professional levels (individual contributor to CXO).

CORE COMPETENCIES:

• Program / Project Management / Pmo -- Product Management / Product Owner
• Resource Development and Management -- Facilitate Technical Interchanges
• Client / Stakeholder Relations -- Scope / Requirements Analysis & Prioritization
• Vendor / Partner Management -- Roadmaps / Integration Planning
•  Customer Focus -- Cost / Budget Tracking
• Organizational Change Management -- Process Engineering and Roll-out
•  Business Risk Mitigation -- Quality Delivery

TECHNICAL EXPOSURE:

Network &Communication: FTP, SFTP, FTPS, PGP, SSL, NDM, Connect Direct, WinSCP, PuTTY, SSH, Telnet, RLOGIN.

Hardware : HP Servers DL 380 / 580, K, L, N and V classes, rp7400, SuperDome.

SUN Servers: Ultra 5, Ultra 10, v120, v220, E10K, F15K.

IBM Servers: Blade Centers, P570, P770.

Storage: EMC Clarion, DMX 3000, DMX-4, V-MAX, Hitachi USP-V; Brocade Silkworm, DCX Directors, IBM DS-4800,

Virtualization S/W: VMWare 6.x (ESXi/vSAN), IBM VIO, Zeus-Stingray Virtual Load Balancer, Vyatta Virtual Firewalls

High Availability S/W : HP Mirror-UX, Logical Volume Manager.

Veritas: File System & Volume Manager 3.5/4.0, Cluster 3.5/4.0.

Databases : Oracle 11.x & Oracle RAC, DB2 9.x, MS SQL Server 2008 R2, Sybase 15.

Cloud Technologies: EMC Atmos / Cloud Delivery Platform (CDP).

Optimization Technologies:  Adobe Test & Target, Infor Interaction Advisor and Infor Email Advisor

DevOps:  Jenkins, GIT, Maven

PROFESSIONAL EXPERIENCE:

Confidential, Mclean, VA  

Sr. IT Project Manager

Key Accomplishments:

• Maintenance Windows: Mapped 830+ application and DB IDs to correct host servers and environments for more efficient maintenance window preparation - easier inventory look-up reduced preparation time by 33%
• Metrics: Gathered weekly metrics on the number of build & deployments conducted for reporting to stake-holders and executives.
• Env’t Build-Outs: Coordinated the configuration and integration of new environments for UAT testing.

Confidential, Vienna, VA  

Small Business Consultant 

Business Manager

Key Accomplishments:

• Website Re-design: Provided requirements to local web development firm to stream-line content, including online scheduler and integration with Salon Iris cloud-based version for ecommerce and customer tracking. Aggressively targeted 6-8% conversion.
• Product Management: Evaluated services and pricing. Recommended price increases by 10% commensurate with the market. Created 3 new package bundles to add value for customers.
• Sales & Marketing: Generated social media presence, primarily though Facebook, drove local advertising, outreached to new customer segments (youth athletics, working mothers and military).

Confidential,  Herndon, VA

Sr. IT Program Manager

Key Accomplishments

• Site Deployments: Managed activities related to installs and upgrades for 2 customer lab environments and 8 production environments around the world, worth over $25 million in revenue for iDirect.
• System Development: Tracked over 200 issues discovered with iDirect software and reported to appropriate dev teams - utilized continuous integration and deployment (CI/CD) pipeline for software remediation activities, as well as new builds. Worked with integration engineers to correct configuration errors that blocked implementation activities and could negatively impact operations once Intelsat’s service was live in production.
• Team Mentorship: Provided guidance to junior and mid-level team members for formal project management training (certifications), as well as how to approach difficult customer engagements.

Confidential,  Ashburn, VA

Lead Principal Program Manager / Product Manager

Key Accomplishments

• Agile Roll-Out: Evangelized benefits of Agile methodologies across organization at the CXO level. Trained non-technical teams on how to apply Scrum to their work streams. Merged traditional program management with Scrum engineering teams during transition to SAFe framework. Worked with newly emerging DevOps team to transition into CI/CD approach for project deliverables.
• User Experience: Built product requirements to align with customer needs. Prioritized backlog. Conducted user testing during production launches to ensure online user flows meet acceptability criteria. Provided recommendations for better customer experiences.
• Member Value Program: Lead 60 stakeholders across multiple organizations in support of application development activities to increase yearly revenue by $30-60 million, including web page designs, back-end system updates, and creative marketing activities.
• Identity & Authentication Projects: Evaluated security vulnerabilities that placed members in a “Compromised” state. Optimized the Password Reset flow to drive free-to-paid conversions.
• Verizon Mail Migration: Migrated Verizon FIOS users with @verizon.net email addresses onto AOL’s mail infrastructure, representing 14M mailboxes and approximately 5 PBs of data.
• Infor Interaction Advisor (IA) Program: Utilized IA tool to target members with customized product offers. The program achieved 239,000 product adoptions via the web channel the first 6 months, which was a 295% increase. Life Time Value (LTV) g enerated was $9.6M.

Confidential, Mclean, VA

Sr. IT Project Manager

Key Accomplishments:

• Cost-savings through the consolidation of physical hardware, database, middleware and operating system licenses. Generated $380,000 in license/support savings in Q1 2012.
• Eagle DDAP software upgrade, anticipated to increase processing of debt and derivatives transactions by 25%. Financial Data Mart (FDM) implementation for general ledger reports, expected to improve reporting accuracy by 32%.

Confidential,  Ashburn, VA  

Sr. Program Manager / Product Manager

• Managed $4.9 million implementation for Verizon/Terremark’s Enterprise Cloud Storage offering, representing 11.6 PB of data storage in 6 locations around the world (US, Europe, Asia).
• Facilitated the business partnership between Verizon and EMC during technical installations of their Atmos/CDP product, and provided key inputs to the service SOW negotiations with EMC.
• Provided product management support to internal engineering and technical teams to expedite solution deployment during organizational re-structuring.

Key Accomplishments

• Increased project awareness of 100+ internal and external stake-holders: Conducted weekly status communications to all audiences and instituted a full-disclosure policy.
• Improved efficiency of hardware and software ordering process by 50%: Organized and documented budgetary accounting and order execution.
• Coordinated Service Delivery Training of the EMC Atmos/CDP solution across multiple organizations in Verizon Business and Terremark.
• Successfully worked through complex organizational and strategy changes in pursuit of project completion, engaging executive support as needed.

Confidential, Chantilly, VA  

Sr. Program Manager

Key Accomplishments

• Uncovered over $300 million in revenue potential for Sun in a virtually untapped industry sector: Introduced and project managed K-12 revenue growth initiative.
• Estimated 15% increase in internal awareness and expansion of offerings for the services sales force: Launched Managed Services educational campaign.
• Generated approximately $7 million in sales opportunities over two years, or roughly 10% of Managed Services revenues: Designed field marketing campaigns.
• Enhanced skills and capabilities of sales force by conducting training presentations on Managed Services topics to audiences of 50 or more people.
• Developed successful sales engagement strategies by providing customized 1-on-1 sales coaching sessions to the field.