SUMMARY:

• Certified professional with extensive experience leading complex projects with global reach, high - impact and critical; versatile thought leader adept at working within cross-functional, matrixed management environment; decision maker and go to person who thrives in challenging and fast-paced environment; focused at delivering outstanding results that improve the organization bottom line and profitability. Confident and articulate communicator with outstanding interpersonal, negotiation, and presentation skills; history of building positive relationships with stakeholders, securing management buy-in for critical plans, and devising improvements to increase efficiency and reduce costs within any assigned area.

TECHNICAL SKILLS:

• Leadership Project Management
• Decision Making Strategic Planning
• SDLC Software Design Metrics Analysis & Reporting
• Cross group collaboration
• Process Development
• Sharepoint 2010, 2013
• Design and Development
• Customer Relationship Building

PROFESSIONAL EXPERIENCE:

Project Manager, SPM

Confidential, Bellevue, WA

• Critical decision maker that impact logistics, training, quality and schedule of call center operations of site launch, Line of business (LOB) conversion and site closures projects
• Train and mentor new project managers joining the PMO team
• Redesign of the SPM PMO Sharepoint home page, manage site collection metadata and wiki pages
• Lead the redefinition and management the PMO’s process documents and procedures

Senior Consultant

Confidential, Seattle, WA

• Handled, managed and designed intranet and extranet Sharepoint websites using Sharepoint 2010 and Sharepoint O365 to meet new and update requests from Foundation groups
• Provide SME assistance on Sharepoint questions and issues with Foundation employees
• Conducted Agile project management daily SCRUM meetings

Consultant at Windows Azure

Confidential, Kirkland, WA

• Managed the Open Source Solution (OSS30) program for the Azure Incubation team that provided financial and technical assistance to Cloud Solutions Providers (CSVs) in deploying their on-premise applications and architecture to Windows Azure
• Reviewed proposed IaaS and PaaS architecture diagrams and project managed each project that was on-boarded into the OSS30 program including communication, liaising, volume licensing, tracking of deliverables, closing and coordinating with Client Services on Go-To-Market strategies
• Handled regular meetings with worldwide Windows Azure PAMs/DEs/TEs, CSVs and partners
• Participated in DEs/TE and customer meetings to discuss VMs, worker/webroles, blob storage, virtual networks and related cloud architecture discussions
• Interviewed CSVs’ CEO/CTO to gather evidence and learnings of their Azure deployment
• Created Monthly Business Review (MBR) PPT decks on the OSS 30 program and Top 10 Applications for presentation to Windows Azure’s upper management

Consultant at ECIT Solutions Delivery Group

Confidential, Kirkland, WA

• Spearheaded the transfer of Order Management (OM) operations services and Real-Time Credit Card (RTCC) Reconciliation reporting from Ireland to Redmond including Chargebacks and RTCC reports using SQL Server scripts, SSIS packages.
• Managed Business Intelligence and monthly KPI reporting on credit card fraud for Microsoft LOBs
• Administered the Sharepoint Site for MSIT e-Commerce OM team and designed the FY12 Roadmap
• Built customer relationship across the business PMs, Development, Operations, and Solutions Delivery teams and managed annual upgrades of PGP keys and certificates to meet PCI compliance
• Project managed UAT efforts for multiple Lines of Businesses (LOBs) in India and other worldwide regions during different release cycles and scope.

Consultant at Customer and Partner Care

Confidential, Kirkland, WA

• Successfully managed the readiness, training and generation of Knowledge-Based articles to prepare contact center agents for the global release of Office 365 services.
• Authored design documents and processes to improve contact center agent knowledge of Office 365 features and functionalities, drove the monthly agility releases, and ran teleconferences to worldwide contact centers in support of train the trainers collaterals.

Confidential, Redmond­, WA

Sr. Program Manager

• Developed project and release plans in line with PMI standards, and secured 100% sign-off of plans from all feature teams.
• Collaborated with development and test team to author several feature specifications for new WLK features.
• Helped create and define the technical vision for projects managed by the PMO.
• Implemented major strategic initiatives across the organization, leading directly to 83% improvement in project oversight.
• Established metrics and success criteria for all strategic projects; careful planning and review slashed budget requirements by more than 63%.
• Developed PMP training program in partnership with Velociteach and IIL; increased number of Program Managers at Microsoft that earned PMP certification by 158%.
• Achieved major improvement in problem resolution rate raising successful resolutions by 23%
• Liaison with GFS Enterprise Tools dev team who played pivotal role in standardizing project requirement definitions for Tier 1 and Tier 2 PMs for interfacing with Enterprise Tools PM team
• Project managed the migration of 2 data centers and 3 labs including planning, resource allocation, risk mitigation, load balance planning, disaster recovery, release and change management
• Established business intelligence (BI) efforts to improve customer retention, reduce churn, support high-priority online services, standardized operating procedures and business continuance model
• Developed new, streamlined preventative maintenance schedule for servers and components, SANs, and network devices, reducing maintenance costs by 53%
• Built highly scalable web services employing load balancing, virtual servers technologies.
• Participated in vendor and service provider contracts negotiations contracts, shaving $500K towards cost savings of $1.5M to the FY04 budget
• Provided mentoring, raised morale across the organization (improved employee sat by 10%)
• Successfully delivered network infrastructure services and managed the upgrade worldwide
• Deployed and monitored telephony and VOIP infrastructure to all Microsoft offices worldwide
• Managed third party vendor in monitoring and financial reporting of Microsoft telephony services

Project Director

Confidential, Plano, TX

• Managed the deployment of automated voice recording (AVR) for CSAA’s call centers in Northern California, redefining prompts and routing of incoming calls to appropriate groups and divisions
• Completed the project management of various phases of the systems deployment
• Successfully negotiated the Statement of Work (SOW) with the CSAA management for the purchase and deployment of AVR equipment and purchase contracts

Executive Director, New Business Development

Confidential, Makati, Philippines

• Negotiated the transfer of license of a disk drive manufacturing technology from a US-based licensor to the Philippine-based entity
• Launched the marketing and sales campaign of a tape drive backup system in the Philippines
• Negotiated the licensing and launched the Fax-To-Net service in the Philippines

Sr. Configuration Management Engineer

Confidential, Foster City, CA

• Led the team in configuration management of critical Visa applications for small to medium scale businesses
• Led the team in evaluating and deploying a new Build Configuration system across the organization