SUMMARY:

• To obtain a Lead Business Analyst/Project Manager position in IT division of an organization utilizing my 15 years of acquired requirements gathering and project management experience and skills, software testing and my applied knowledge of proven business methodologies and practices.
• Over 15 years of exposure to IT Industry, as an IT Business Analyst including experience as Lead Business Analyst and Project Manager.
• Experience in Scrum/Agile and Waterfall project management methodologies.
• Experience writing project documents i.e. Business Case, Vision and Scope, Project Plan, Test Plan, Statements of Purpose and Requests for Proposal.
• Experience in eliciting requirements through survey, interview and facilitation of JAD sessions.
• Experience in Requirements Analysis, Documentation and Management.
• Experience in system analysis, documenting business and system processes.
• Experience building and improving business process/work flow using Microsoft Visio/BPM.
• Experience using Microsoft Office suite, Business Intelligence tools.
• Experience in producing wireframes and mock - up screens.
• Experience preparing and using Requirements Traceability Matrix for requirements management purposes.
• Experience in system and user acceptance testing.
• Experience in writing technical documents, user guides and manuals.
• Experience in end user training.
• Ability to multi-task and work smoothly under extreme pressure and work in a deadline driven environment.
• Strong written and oral communication skills.
• Creative, self-starter, capable of establishing positive and productive working relationships in internal and external team environments.
• Strong work ethic, taking ownership of all duties and responsibilities.
• Sincere, well-organized, quick learner, self-motivated team player and achiever.

EXPERTISE AREA:

• Project Management and Planning
• Requirements Gathering and Analysis
• Requirements Traceability Matrix
• JAD/RAD Sessions
• Use Case Modeling & Analysis
• User Stories
• Business Process Modeling
• Business Process Analysis & Research
• Business Rules
• Flow Charts
• Gap Analysis And Impact Analysis
• Custom Software Development
• System Engineering and Re-Engineering
• Change Management
• Software Testing
• QA
• Roll-out
• Support
• Training and Mentoring
• Software Maintenance
• Enterprise Architecture
• Agile and Waterfall Methodologies
• 508 Compliance
• FISMA

• Windows
• MS Project 2007/2010
• MS Visio 2007/2010
• MS PowerPoint 2007/2010
• HTML
• MS SharePoint 2007/2010
• MS ACCESS 2007/2010
• COGNOS
• MicroStrategy
• SAS
• SSRS
• HPQC/ALM
• Clarity
• Remedy
• Maximo
• JAVA
• .net
• SQL
• SQL Server 2008
• QTP
• ETL
• Balsamiq
• BluePrint
• Rational Requisite Pro

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Lead Business Analyst/QA Analyst

Responsibilities:

• Analyze client IT needs and determined the best course for the future processes.
• Perform research and develop the project scope, goals and requirements and other deliverables.
• Analyze business and technical processes for current web applications/systems.
• Discuss and document the functional and non-functional requirements, user stories.
• Provide day-to-day management and leadership to monitor activities between project team and client.
• Prepare the test scripts and scenarios for system testing.
• Document the test results and follow up with the development team on fixing of the defects.
• Schedule and participate in the defect review meetings.
• Schedule UAT with the users and follow up on the defects resolution.
• Work with the technical resources to produce the implementation/deployment plan.
• Prepare the User Guide for the users of the system/s.
• Monitor project status and manage tasks, scope, and deliverables using agency tools and methodology.
• Facilitate the communication within the development team about risks, issues, and approaches.
• Provide management and leadership for the development of requirements, information architecture, content delivery plans, and day-to-day contact with clients.
• Work with the users and stakeholders to define the user roles and assign access as per the security mandates of the agency.
• Responsible for following and completing the FISMA process for each application to make sure the system/s are compliant with the Federal Information Security Management Act.
• Provide project status reports to management team and participate in weekly management status meetings.
• Assigned and monitored project staff, providing task prioritization and direction when necessary.

Environment: MS Project 2010, MS Visio, MS ACCESS, MS PowerPoint, SharePoint 2010, SAS, MicroStrategy, .NET, Agile, BPM, HPQC/ALM, JAVA

Confidential

Senior Business Analyst

Responsibilities:

• Leading requirements analysis, validation and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable actionable.
• Eliciting requirements using interviews, document analysis, questionnaires, business process descriptions, use cases, scenarios, business analysis, and existing system analysis.
• Communicating (both verbal and written) with business units that rely on that information to define system requirements or organizational processes.
• Collecting and analyzing the project's business requirements and transfer the same knowledge to the development team.
• Effectively communicating relevant information to managers.
• Reviewing and/or preparing system documentation and specifications in accordance with defined SDLC process and associated schedules.
• Managing requirements traceability information and track requirements status throughout the project.
• Managing changes to requirements through effective use of change control processes and tools.
• Creating and executing Unit Test and Integration Test Cases.
• Developing wire frames, workflows, use case diagrams, flowcharts, and other analysis-type documentation.
• Monitoring and managing project scope and enforce change management.
• Identifying document and resolve project issues.
• Developing contingency plans where appropriate.
• Identifying opportunities for improvement and make constructive suggestions for change.

Confidential

Senior Business Analyst

Responsibilities:

• Assisting in analyzing business and technical processes for the current POInTS system.
• Participating and assisting in the modernization of the current system.
• Reviewing the RFP for system requirements and assisting the business users to test against the requirements.
• Assisting in developing the requirements, use cases, user stories and other project artifacts.
• Assisting in documenting the business rules and work flows.
• Assisting the stakeholders in documentation review to ensure all systems are properly documented and approved.
• Coordinating with the vendor to schedule demos and status meetings.
• Participating and leading the daily stand up meetings.
• Assisting in developing and maintaining a defects log.

Environment: MS Project, MS Visio, MS PowerPoint, Agile, Pivotal Tracker, Base Camp

Confidential

Lead Requirements Analyst

Responsibilities:

• Assisted in developing and maintaining analysis standards and quality assurance standard operating procedures.
• Assisted stakeholders in documentation review to ensure all system are properly documented in accordance with approved standards and in accordance with guidance appropriate to the type of project.
• Participated in information dissemination activities and general outreach activities relating to the program office processes and functions.
• Assisted in developing and maintaining a risk register and perform risk monitoring.
• Assisted in developing and disseminating status reports as it related to the Requirements Analysis.
• Participated in preparation of program/project status reports, in response to either regularly required reports or short notice ad hoc report requirements.
• Reviewed and analyzed program/project documentation, including document cross-walks between requirements (functional and technical) measures or assessment criteria and functionality.
• Evaluated programs and projects to ensure that key considerations have been adequately planned for and that relevance guidance has been complied with.
• Assisted in writing RFP for a COTS product for Agency wide Requirements Management tool.

Environment: MS Project, MS Visio, MS PowerPoint, SharePoint 2007/2010, Agile, BPM, HPQC, Req Pro

Confidential

Lead Business Analyst

Responsibilities:

• Lead the business analysis tasks using high level of analytical skills to solve technical and functional problems and recommend solutions using analytical skills and judgments.
• Reviewed the requirements documents prepared by other Business Analysts and provided feedback.
• Prepared User Interfaces/mock-up screens for functional and non-functional requirements to enhance the user experience.
• Reviewed the AS-IS business processes and prepared TO-BE business process.
• Discussed with the stakeholders the new project will help and improve the business processes.
• As the Lead Business Analyst, lead the planning and implementation of the project as per the Agile methodology.
• Assisted the project managers in the planning of the sprint tasks and milestones.
• Participated in the IT modernization activities and discussions at the enterprise level.
• Worked with the Database Administrator to document the ETLs, data mining and data mapping efforts.
• Analyzed the project management tool (CLARITY) for planning, estimating and allocating resources.
• Developed and managed the requirements traceability matrix.
• Reviewed the change requests from the customer and follow the approval and implementation process following the organization’s change management process.
• Managed customer expectations in liaison with high level and junior personnel.
• Assisted the project team in their evaluations and upgrade of sub-systems to make sure the compatibility with the new systems.
• Participated in vendor demos and training sessions.
• Assisted in developing software design document and non-technical user guide.
• Analyzed and documented content management system processes.
• Assisted and participated in the Validation and Verification process of the new system including the unit and system integration testing.
• Coordinated the UAT effort and documented the UAT results.

Environment: MS Project 2010, Clarity, MS Visio, MS ACCESS, MS PowerPoint, SharePoint 2007/2010, COGNOS, .NET, Agile, BPM, HPQC, JAVA

Confidential

Project Manager/Lead Business Analyst

Responsibilities:

• Managed the project/s as per SDLC Scrum/Agile methodology for the process improvement and system implementation projects.
• Analyzed departmental IT needs and determined the best course for the future processes.
• Performed research and developed the project scope, goals and deliverables.
• Analyzed business and technical processes for current web applications.
• Discussed and documented the functional and non-functional requirements, user stories.
• Participated in the discussion to document the acceptance criteria for the requirements.
• Prepared mock-up screens for User Interface designs for better understanding for the stakeholders.
• Scheduled and participated in the requirements review sessions with the technical team members to answer questions and provide clarification.
• Planned and facilitated the sprint requirements sessions in order to define requirements and propose changes.
• Provided day-to-day management and leadership to monitor activities between project team and client.
• Scheduled and attended scrum/status meetings with the project team members.
• Using Clarity project Management tool, prepared project portfolios.
• Monitored and update project status using Clarity indicators and project dashboard.
• Uploaded project documentation, action items at the project level.
• Developed, tracked, and updated project plan, schedules and Level of Effort and resource requirements for team members and clients.
• Prepared Change Requests in order to get them approved by the customer and IT management board.
• Participated and assisted with the System integration testing.
• Scheduled UAT with the users and follow up on the defects resolution.
• Worked with the technical resources to produce the implementation/deployment plan.
• Scheduled the readiness review session with the technical resources.
• Participated in the Change Control Board approval process for the deployment.
• Prepared the User Guide for the users of the system/s.
• Monitored project status and manage tasks, scope, and deliverables using company tools and methodology.
• Facilitated communication within the development team about risks, issues, and approaches.
• Provided management and leadership for the development of requirements, information architecture, content delivery plans, and day-to-day contact with clients, partners and vendors.
• Worked with the users and stakeholders to define the user roles and assign access as per the security mandates of the organization.
• Provided project status reports to management team and participate in weekly management status meetings.
• Assigned and monitored project staff, providing task prioritization and direction when necessary.

Environment: MS Project 2010, Clarity, MS Visio, MS ACCESS, MS PowerPoint, SharePoint 2007/2010, COGNOS, .NET, Agile, BPM, HPQC/ALM, JAVA, Req Pro

Confidential, Washington, DC

Senior Requirements Analyst

Responsibilities:

• Participated in the requirements sessions to add/modify/change any requirements based on the customer request.
• Coordinated with customer to finalize the requirements and obtain sign-off.
• Worked closely with the development team in order the make sure that all the requirements are met.
• Organized demos for the customer to see and approve the progress following the Agile methodology.
• Created educational material for the customers to understand the Agile requirements methodology and implement the methodology at the organizational level.
• Created many different types of user documentation (how-to guides, quick references and cheat sheets).
• Worked on product announcements and advertisements in the company newsletter.
• Worked with the training staff to put together training materials and demos for the end users of the newly developed product.

Environment: SharePoint 2007/2010, MS PowerPoint, MS Project, MS Visio,.NET, Agile, BPM

Confidential, Washington, DC

Senior Business Analyst/QA Analyst

Responsibilities:

• Participated and facilitated in the sprint sessions to add/modify/change any requirements based on the customer request as per SDLC process.
• Created functional and non-functional requirements document and process flows.
• Analyzed and documented business and technical processes for the web application.
• Participated in the JAD sessions to gather, analyze and document requirements for the mobile application for the Safety Measurement system.
• Documented the user interface design functional and non-functional requirements using visuals i.e. mock-up screens/wireframes.
• Created and utilized the change request documents in the absence of change request process.
• Created traceability matrix to be able to trace requirements that belong to the same application but are implemented during separate releases.
• Discussed the user experience with the stakeholders to help and ensure that the product developed is of value, usable and is appealing.
• Coordinated with customer to finalize the requirements and obtain sign-off.
• Worked closely with the development team in order the make sure that all the requirements are met.
• Worked with the Metro Information Security Team to make sure the security processes are followed while granting access to the application.
• Organized demos for the customer to see and approve the progress following the Agile methodology.
• Worked closely with the authority’s training coordinator to establish guidelines/user manuals for the users of this system.
• Analyzed and documented content management system processes.
• Participated in the QA activities to write and executed the test cases, enter defects in the Quality Center and follow up with the development team to make sure that all defects have been fixed.
• Participated in the customer business process discussions help document and implement new business processes.

Environment: MS Project, MS Visio, SQL, MS PowerPoint, HPQC, SharePoint 2007, SSRS, .NET

Confidential, Bethesda, MD

Senior Business Analyst

Responsibilities:

• Organized requirements sessions with business clients and representative to brainstorm and gather requirements for the new applications and enhancements to current applications.
• Documented the user stories and participated in the discussions to document acceptance criteria.
• Worked with business clients to explore, research and work to meet 508 compliance requirements for federal agencies.
• Participated in requirements review meetings and status meetings with business leads and other team members.
• Created Requirements Traceability Matrix for requirements management purposes.
• Created requirements specifications document in compliance with organizational policies.
• Created wireframes and screen mock ups for user interface designs for the software application/s.
• Participated in creating the Request for Proposal for development effort for various systems.

Environment: MS Project, MS-Visio, Access 2010, SQL Server 2008, QTP, Balsamiq (tool for screen mockups), Agile

Confidential, Washington, DC

Senior Business Analyst

Responsibilities:

• Organized requirements sessions with business leads and representative to brainstorm and gather requirements for the new application.
• Worked with Business Objects/Business Intelligence team to discuss the possibilities of using Crystal reports to meet reporting requirements.
• Assisted in the writing the RFP for the development of reports.
• Worked with UI designers to design the wireframes and HTML designs for the application interface.
• Worked with the project Manager to schedule the tasks/iterations, scope and deadline for each task.
• Participated in review meetings, Risk Management meetings and status meetings with business leads and other team members.

Confidential, Bethesda, MD

Lead Business Analyst

Responsibilities:

• Organized requirements sessions with each individual POC to gather requirements for their new website.
• Researched and studied their current websites and discussed the changes need to be made while developing their new websites for a better user friendly website.
• Discussed the requirements for look and feel, content management, usability guidelines, legal and security guidelines, functional and performance requirements, search functions and navigation menu etc.
• Met with the SharePoint Architect to discuss the capabilities that the technology has to offer.
• Conducted status meetings with the stakeholders and the project managers to discuss the project and provide feedback.
• Worked with the Project Manager to come up with the phased approach and set the timeline, assign the resources.