TECHNICAL SKILLS:

• Expert in Microsoft Excel (VLOOKUP, Pivot Tables, Create Macros, Charting, Presentation)
• Proficient in most MS Office Software SQL Experience
• Skilled in Business Communication Solid Organizational Skills
• SAP SuccessFactors
• Asset Manager/Aires Filemaker
• NMCI COS NMCI SReF
• Aldea QuickBase SharePoint Metrics That Matter System

PROFESSIONAL EXPERIENCE:

Confidential, Troy, MI

Project Manager

Responsibilities:

• Established and managed scope of work effectively on multiple diverse projects (up to 23 projects simultaneously) - through setting expectations, communication, change management control, budget control and management, issue escalation and resolution, and overall business understanding of unique client needs.
• Managed multiple Financial Budgets and Forecasts ranging from $20,000 to $500,000.
• Supported and communicated detailed project plans and schedules.
• Maintained communications with senior management, project resources, clients and key stakeholders concerning all aspects of each project.
• Provided direction to assigned project team members and collaborated with peers to prioritize competing commitments.
• Worked independent of senior leaders, under minimum supervision.
• Set priorities and worked effectively on constant deadline.
• Resolved resourcing constraints and conflicts.
• Maintained information in resourcing, financial, and data management systems. Data Management included (but not limited to) creating and maintaining monthly reporting dashboards to reflect individual project progresses. This information allowed for continuous project analysis and improvement, to ensure efficiencies in effort deployment.
• Worked in partnership with third-party organizations and the client, often dispersed geographically.
• Attended the training of our Client’s new Learning Management System (LMS). After which I became a SME of the LMS, assisting in training and troubleshooting for the Helpdesk and PM teams.
• Assisted the PMs in Task Order creations, monthly forecasting and invoicing verification, report creations, program logistics, performing LMS functions to expedite requests through the helpdesk, etc.
• Managed a team of four helpdesk specialists dedicated to one of the client’s priority programs. The program was global in nature, impacted the Client’s Senior Leaders, and required dedicated on-call support from 4am to 10pm for several months.
• Developed and maintained the monthly program dashboards (metrics reports) for several of the client’s programs. These reports relayed not only specifics to the program schedule and in-progress/completion status created using data from the LMS and the Client’s Peoplesoft system; but also incorporated the data housed in the Learning Analytics System (program assessments and evaluation system).

Confidential, Pontiac, MI

Financial Analyst III

• Billing and Invoicing Lead for global accounts. Responsible for the management and coordination of support for billing & invoicing by gathering information and preparation of the account monthly. Consolidation of Program Manager monthly server reporting. Monthly Asset Management and team collaboration to ensure accuracy of invoice data. Tracking and providing monthly reporting for Accounts Receivable to the customer, assisting Collections in account reconciliation and payment receipt. Necessary comprehension of individual Country Invoicing Contracts to ensure local laws and tax regulations are followed. Consistent communication and close coordination with the customer to ensure billing is done timely and efficiently. Invoicing timely each month to ensure revenue is recognized at the earliest possible for HP. Client contact for dispute resolution. This role entailed extensive report writing and data analysis experience.
• Created GM Billing Infrastructure Tracking System for Colocation Agreement - GM, one of HP’s major customers, decided to take their Network and Infrastructure needs in-house to cut costs. I was enlisted to create a system for tracking and maintaining the infrastructure while deployment and deactivation occurs throughout the remainder of the contract. I was allotted eight months but completed the task in three. This initiative required expert excel skills.
• Performed Project Manager functions for NSSR Initiative - a backlog of non-standard service requests (projects apart from HP Account Master Services Agreements) warranted a PM SWAT team to drive six-months of requests to the end of deal for HP to claim forecasted revenues. I was one of six individuals called to manage the requests, we completed the task in four months, and were recognized for over $25M in deal completion. Other responsibilities entailed managing project communications, tracking progress, being liaison between internal departments, coordinating meetings and discussing process and timing to complete projects timely and efficiently based on milestone schedules.
• Created Maintenance Purchase Orders for suppliers for the Navy and Marine Corp. contract. Requests flowed through a shared mailbox, pricing and contractual information was collected and reviewed for verification to prepare Purchase Orders.
• Processed accruals and adjustments, prepared, reviewed and reconciled accounts, completed recurring and reversal entries, provided detailed record for all the account specifics, and compiled month end reporting of all balance sheet accounts.
• Reviewed and educated contracts to ensure they have the proper Sarbanes-Oxley controls in place for client invoicing. I assisted largely in producing a standard invoicing template that was adopted throughout the company and used to maintain all invoice information for easy storage and reference for approval and audit purposes. I also facilitated onsite and virtual company-wide training for the Standard Invoicing Template.