PROFESSIONAL SUMMARY

• 17 years of experience in the software industry, specialized in the field of Program Delivery Management, Project Management, Operations Management, Test management, software testing and Develeopment
• Managed successfully medium & high complexity programs/projects
• Hands - on knowledge of Agile, Waterfall methodologies with good understnading of PMI PMP standards.
• Successfully migrated critcal datacenters from bare metal to Cloud environment
• Multiple domains experience with proven ability of delivering projects of very high quality to meet the high expectations of the customers like AT&T, British Telecom, PepsiCo, McDonalds UK, nPower UK, HP
• Experienced of working in Services based companies, well versed with all phases of SDLC and TLC (Testing Life Cycle)
• Business requirements gathering & analysis
• Expertize in E2E Delivery Management, from requirements gathering to post deployment
• Testing experience with Black Box Testing, System Integration Testing, Compatibility Testing, Database Testing, Regression Testing, Web Accessibility Testing, UAT and in usage of Automated testing tools such as WatchFire Bobby Tool(Accessibility Testing), HP/ Mercury Quality Center/ Test Director and Open STA Open Source Load Testing Tool
• Managed Deliveries in Onsite, Offsite and Onsite - Offshore Delivery models
• Sound knowledge of Business Applications Domain, CMM and Project Management Processes & working towards to PMI PMP certification

TECHNICAL SKILLS:

Project Management : Scheduling & planning, Stakeholder management, Resource management, Conflict management, Communication management

Testing Types : Regression testing, Integration testing, System testing, Web Accessibility Testing.

Tools: HP/Mercury Quality Center 9.2/Test Director, BugZilla, Atlassian Jira, Atlassian Confluence, Star Team, Win CVS, Watchfire Bobby Tool & WebXact, Open STA, Microsoft SharePoint, Rally Dev

Scripting Editors: MS Front Page, Macromedia Homesite, XML Spy, Edit Plus

Graphics Tools: Adobe Photoshop 7, Flash4

Operating System: Windows 95/98/NT/2000/XP, Mac OS, Red Hat Linux

Languages : C, Java2, JDBC,

Web Technologies : XSL, XML, ASP, HTML, MML, Java Script, VB Script, JSP, Action Script

Database : Oracle 10, MS SQL Server

Application Server : Apache Tomcat

Methodologies : Software Engineering, CMM, Agile, Waterfall, SDLC.

Analysis & Design : UML

PROFESSIONAL EXPERIENCE

Confidential

Technical Delivery Manager/Business Analyst, Middletown, NJ, USA

Responsibilities:

• Ownership of ISAAC & SXP Single Customer View AT&T Enterprise & Business Releases
• Responsible for project scoping & budgeting
• Escalation point for the SXP & ISAAC applications technical deliveries
• Managing scope creep and tracking project milestones involving requirement anlysis, development, testing & deployments
• Identify & firm up the Business Requirements working with the client business teams
• Converting business requirements to High Level Design/System requirements
• Successfully migrated 14 ISAAC datacenters from bare metal to Cloud environment
• Directing & tracking daily tasks for the team
• Leading daily scrum meetings with the team
• Generating & sharing daily & periodic reports with the client & leadership
• Managing periodic & adhoc communications with project stakeholders
• Alignment of scope with the business priorities & budget for the release
• Manage expectations for stakeholders - Technical and Business groups
• Influence or advice the Business stakeholders on any issues or concerns to ensure the smooth acceptance of the product built
• Manage conflict across varied teams and stakeholders involved in the Release
• Provide technical and/or delivery steer by deep diving any issues escalated by various stake-holders
• Liaison with Clients and Stakeholders on Program Activities and Project delivery

Environment: Red Hat Linux, Windows NT/2000, MS Office, Java J2EE, Atlassian Jira, SharePoint, Rally Dev, Oracle DB, Websphere, Weblogic, JBOSS

Confidential

Technical Delivery Manager/ Program Manager

Responsibilities:

• Release management of Openreach (OR) NGA Releases.
• Stakeholder management with effective timely reporting.
• Identify & firm up the Business Requirements working with business delivery group
• Alignment & scoping the business priorities
• Initiating & firming up Budget requirement for the project
• Building & tracking the project plan s for the key project milestones
• Manage E2E OR NGA activities from Initiation to Go-Live for FTTx product involving more than 35 components handled by various BT vendors.
• Co-ordinate through all the development managers and act as the escalation point for OR NGA Releases
• Managing scope creep and tracking project milestones involving requirement analysis, development, testing & deployments
• Prepare sprint plans, track design and build to ensure that all the business requirements are delivered within sprint timelines. Typically, the business requirements are complex in nature and require involvement by various stakeholder teams.
• Align Design & Build commits with the testing sprints timelines which involves engaging different component teams and E2E test teams and Influencing the test scope for each sprint
• Review Test team’s test planning & ensure preparedness to carry on with testing phase
• Ensure Test teams achieve daily & sprint-wise test velocity & are on track.
• Ensure defect fixes & key blockers in testing are expedited by various BT Operate & Platform teams
• Daily reporting of the sprint & test progress to Release Management
• Risk Management & Issue management to ensure successful releases.
• Conformance to metric goals (SLA’s) and target dates with a high level of customer satisfaction
• Manage conflict across varied teams and stakeholders involved in the Release.
• Manage expectations across varied teams and stakeholders - design, test and Business groups
• Influence or advice the Business stakeholders on any issues or concerns to ensure the smooth acceptance of the product built
• Provide technical and/or delivery steer by deep diving any issues escalated by various stake-holders
• Liaison with Clients and Stakeholders on Program Activities and technical delivery

Environment: Red Hat Linux, Windows NT/2000, MS Office, Java J2EE, Siebel CRM, HP/Mercury Quality Center 9.2, Atlassian Jira, SharePoint

Confidential 

Project Manager/Sr. Quality Assurance Analyst

Responsibilities:

• Creating Project Plan, Resource Plan, Estimation, Test Execution for mainly SIT (System Integration Testing),
• Review of Business Requirement Documents, High Level Designs, Test Plans and Test strategy documents
• Preparation of Detailed Test Plans
• Using HP/Mercury Quality Center 9.2 for Test Management, Defect Tracking, Reporting purpose
• Following Change Management process for any new change requests
• Day to day interaction with business team and development team and defining the Critical Success factors for each test phase in release.
• Instrumental for sign off for overall QA delivery, System Integrated Test and User Acceptance Test, of multiple project releases in different technologies
• Addressing conflicts and resolving escalations & issues appropriately on time
• Establishing Offshore Connectivity and environments setup from scratch
• Co-ordination with Offshore teams, Collaboration Partners, Managers
• Assisting the team in achieving the milestones/deadlines, mentoring team for continuous process improvements and implementing Best Practices
• Providing multiple progress/status reports, traceability matrix and dashboards to Senior management and customer on regular intervals
• Improvisation of Quality management process by introducing the entry/ exit criteria’s
• Root Cause Analysis for any issues/problems occurs
• Contributing to the Retrospection Meetings, Defect Prevention Programs, after every release as part of process improvement

Environment: Windows NT/2000, MS Office, HP/Mercury Quality Center 9.2, Java, J2EE, Oracle, Toad.

Confidential

Test Manager / Lead

Responsibilities :

• Managed a team of 13 offshore members
• Driving all important meetings with client, Development team and other business stakeholders.
• Implemented Agile process for the project
• Negotiating Work stack with Client
• Gathering of requirements by referring User Stories and Business Requirements, Functional Specifications. and High Level Designs
• Identification of Test Data requirements and related dependencies
• Writing of Test plan, deciding Test strategy for the project and estimation of effort
• Introduced Test Reporting dashboard for the project which was appreciated by client and was later used for other projects as well.
• Instrumental in introducing Complexity matrix for effort estimation
• Conducting Defect management meeting
• Conducting retrospective meetings after the Live release Deployment
• Using Jira as Defect tracking and management & daily test reports
• Daily and Weekly Report generation
• Driving defect review and other test artifacts review meetings with customer
• Performance Assessment of team members
• Involved in hiring resources for testing group and interview process
• Involved in crafting roles & responsibilities for the project as well as the testing group as a whole
• Assisting the team in achieving the milestones/deadlines, mentoring team for continuous process improvements and implementing Best Practices
• Providing multiple progress/status reports, traceability matrix and dashboards to Senior management and customer on regular intervals
• Improvisation of Quality management process by introducing the entry/ exit criteria’s
• Root Cause Analysis for any issues/problems occurs
• Asisting team in Functional Testing, Regression testing, GUI testing, Browser Compatibility Testing, ensuring timely and smooth delivery

Environment: Windows NT/2000/XP, Mac OS, MS Project, Java, J2EE, Safari Mac Browser, Mozilla Firefox, OfBiz framework, Struts, Hibernate, CSS (BT’s Own DB based on mainframe), Oracle 9i

Confidential

Test Analyst/Lead

Responsibilities :

• As a Test Analyst/Lead, responsible for managing a team of 10 members (8 offshore and 2 onshore), Requirements gathering, converting of requirements into functional test objectives to create scenarios or test cases, Test plan preparation and deciding Test strategy for the project, Co-ordination with Onshore & Offshore teams, Test management, Status reporting, Writing test cases (SIT), Execution of Functional, Regression, test cases, Defect tracking and management

Environment: PeopleSoft HRMS 7.5x, IBM mainframe, Oracle 8, WindowsNT/2000, Lotus Notes v5.0