SUMMARY:

• Result oriented IT Program Manager; PMP, CSM, MS credentials
• Expert in Full lifecycle project management of concurrent cross functional technology projects using Waterfall, RUP, PMI, Scrum/Agile methodologies, ITIL Frameworks etc.
• Strong verbal and written communication skills.
• Excellent problem solving, multitasking and organizational skills.
• Open to relocate to anywhere within the United States and open to travel engagements.
• Possess a Green Card and so no visa sponsorship needed

TECHNICAL SKILLS:

• Microsoft Project
• Microsoft Office Suite
• UML
• Visio
• SDLC
• PMI
• Agile and Scrum Methodologies
• ITIL Frameworks
• J2EE
• CGI
• C
• C++
• UNIX Systems Programming
• Shell Scripting
• PERL
• HTML
• XML
• UNIX (HP - UX
• Sun Solaris
• AIX
• Linux)
• Oracle
• Informix
• Sybase
• UDB
• SQL
• PL/SQL
• ESB
• EDI
• Informatica
• ETL
• QTP
• Test Director
• HPQC
• CVS
• SCCS
• SOA
• REST/SOAP Web Services
• Visual Basic
• Sterling
• Retail Systems and Technologies
• Cloud Technologies

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Atlanta, Georgia

Responsibilities:

• Provided overall management, support and on time delivery for many concurrent projects (approximately $10M in 2014, 2015 and 2016) across multiple areas such as Maintenance/Support, Quality Assurance, System Design and Development.
• Achieved year on year increase in revenue for Capgemini for the last three years.
• Managed multiple cross functional, diverse technology projects within budget and on time.
• Participated in the hiring, release and development of 70+ resources within the Capgemini Confidential ’s account.
• Initiated and developed automation tools and process improvements to make systems more efficient.
• Conducted system requirements studies, capabilities, and limitations assessment in order to scrutinize system performance and gage system improvements.
• Collaborated with Confidential ’s leadership to understand their current technical environment, key business issues/drivers, future technology requirements and market trends.
• Initiated pre-sales activities, consulting services and products - Prepared proposals and developed project’ scopes (SOW, scope of work, high level effort estimate, milestones etc.)
• Established goals/milestones, defined resources and their efficient allocation to projects.
• Managed cross functional teams working on different projects/programs, across countries and resolved any areas of possible conflict.
• Led brown bag lunch sessions every week to discuss projects implemented, new technologies, policy changes, market changes, and evolution of Confidential ’s IT landscape
• Confidential ’s IT Systems Production Support
• Overseeing the production support of major systems within the Confidential ’s retail IT landscape since 2014.
• Adjudged the best project for 3rd quarter, 2014
• Systems include the three integration technologies (ESB, Informatica and EDI) which practically touches every IT system in Confidential ’s, Sterling Commerce (eComm, wholesale), JDA and Epicor, OMNIA ( Confidential ’s legacy whole sale and retail OMS), Database Administration, WebPDM ( Confidential ’s legacy PLM system), Distribution systems (Manhattan WMS), ESPS, Jesta, Intellimas etc.
• Partnered with Confidential ’s to define the incident and escalation management process.
• JDA/Epicor - reduced inefficiencies by automating a significant part of the Epicor process and reducing manual effort by 50%
• ESB automation benefits - Collaborated with Confidential ’s to implement the transaction tracker to track/audit transactions and also correlate related transactions flowing through Confidential ’s ESB
• All tickets were monitored, troubleshot and resolved within the agreed SLAs.
• Provided 24 x 7 escalation point for critical issues or outages
• Developed work plan and schedules
• Created SOP’s for Level1 support teams.
• Generated weekly, monthly and quarterly status reports conducted daily and weekly status calls with all application support teams.
• Confidential ’s holiday sale IT support has been the best since partnering with Capgemini with year on year increase in holiday sales - the 2016 sales being the best ever.
• Confidential ’s Loyalty Program
• Partnered with Confidential ’s to implement the Confidential ’s Loyalty program.
• Led a five member integration team from Capgemini to integrate the following systems using ESB and Informatica - EPICOR POS, IBM Sterling with e-Commerce business, EPICOR CRM, DemandWare, ExactTarget, Warehouse Management, OMS, and Merkle CRM.
• Complete end to end testing (functional, integration, SIT, UAT).
• SAP Simple Finance Project
• Partnered with Confidential 's and Confidential to implement SAP Simple Finance ERP technology platform to redesign finance processes, in corporate leading practices, eliminate inefficiencies and create scalable foundation for growth.
• Collaborated with Confidential ’s integration team to develop all the interfaces between SAP and other relevant systems.
• Managed the integration testing; relevant metrics achieved - Cycle1 DRR 24.42%, DAR 96%; Cycle2 DRR 12.1% DAR 97%
• Project Connect Program
• Confidential ’s initiative into the Omni channel selling space. The project is expected to deliver the new Store6 POS Platform, Enterprise Selling capability, BOSS (Buy online ship to Store), and many more features.
• Collaborated with Confidential ’s integration team to develop all the interfaces between relevant systems, complete data mappings and design - ESB and Informatica.
• Managing the entire testing needs of Project Connect - functional, integration, SIT, end to end and UAT; relevant metrics achieved - Cycle1 - DRR 10.70%, DAR 99%; Cycle2 - DRR 15.58%, DAR 99; BOSS - DRR 29.96%, DAR 99%; BOSS - DRR 29.96%, DAR 100%
• Partnering (ongoing project) with Confidential ’s to deploy their new retail store system platform (Aptos Store6, formerly a part of Epicor Software) across the chain
• Leading a five member deployment team responsible for the complete store conversion lifecycle including conversion automation and execution across the chain
• Flex PLM
• Confidential ’s Product Life Cycle Management solution for all product development/tracking and line planning activities.
• Led the Capgemini team of 15 resources responsible for all integration (ESB & Informatica) as well as testing needs of the system.
• Identified more than 425 defects across all modules of Flex PLM, including 20 core PTC (product vendor) bugs - approx. cost avoidance of $100K.
• Performance Testing helped generate a potential savings of over 100K for 2014 and over 150K for 2015
• Flex Upgrade from 10.6 to 11.0 (ongoing) - Leading a six member team to execute functional, integration, SIT and end to end testing of the upgraded system
• Pricing Execution Project ( Ongoing Project)
• Forecast Horizon Pricing Execution Project - provide Confidential ’s with a single cloud based tool for the execution of pricing tactics,
• Leading a three member team from Capgemini to design and develop all content and interfaces required to meet all business and integration requirements.
• Infrastructure Monitoring Project using Splunk
• Managed the installation, testing and deployment of monitoring solutions using Splunk
• Responsible for the development of reports and dashboards for the Confidential ’s leadership in the areas of POS Application Health Status, Sales, Transactions, Settlement etc.
• EMV Compliance Project
• Led a three member Capgemini team to execute Functional testing, System Integration testing, End to End testing of the EMV solution - Verifone device, Aptos POS and Vantiv payment processing system.
• Responsible for creating test scenarios, test cases and executing them in HPQC
• Coordinated with Confidential ’s to complete the UAT.
• Store Chronic Issues Project
• Led a team to perform a comprehensive discovery of chronic issues in Confidential ’s Retail Environment
• Performed the following activities - analyzed the ticket trends in the stores, visited stores to understand problems first hand, analyzed root causes provided recommendations
• Conducted value chain analysis to determine network traffic latency.
• The recommended hardware and software changes were implemented in the stores translating to vastly improved system performances and holiday sales.
• Ceridian Dayforce Workforce Management Project
• Leading a five member Capgemini team to execute System Integration testing, end to end testing and assist during the UAT phase.
• Attended meetings during the discovery phase involving Confidential ’s HR &IT, Axsium to understand the requirements and various integration touch points.
• Responsible for creating test scenarios, test cases and executing them in HPQC

Project Manager

Confidential, Mooresville, North Carolina

• Managed multiple projects for Cognizant Technology Solutions– Infrastructure Monitoring Project for Payment Services, 20-20 Integration with Sterling DOM as part of Lowe's Services Platform, Store Flexible Fulfillment and Service Enablement Project as part of Services Platform, Infrastructure project in Lowe’s Mexico etc.
• Scope definition and project plan creation in MS Project with detailed tasks and high level deliverables.
• Managed resource allocation and cost management - estimating, funding, budgeting, forecasting, controlling and reporting.
• Identified project risks, developed mitigation strategies/contingency plans.
• Coordinated several cross functional teams from Lowe’s, IBM, 20-20 technologies, HP, BMC Patrol etc.
• Managed conflicts, resolved issues and communicated with cross functional teams through meeting facilitation, emails, presentation and risk documentation.
• Coordinated with the teams from Lowe’s and Cognizant to create several project artifacts - Business Solution Document, High Level and Detailed Design documents, risk register etc.
• Collaborated with development teams to produce the software deliverables.
• Coordinated with Change/Release Management and development teams to implement the solutions in QA through production.
• Evaluated the performance of processes such as the payment authorization, payment settlement and the end user experience, as well as systems such as AJB RTS, Data Power etc.
• Collaborated with engineering teams to set up the card data environment that sought to implement an enterprise payment processing solution that adheres to mandatory EMV compliance and tokenization for PCI compliance..
• System administrator and mentor for the Lowe's IT Unix Engineering team in Mexico.
• Coordinated and provided project leadership to three different teams based out of the USA, Mexico and India.
• Supported/evangelized IT Unix Engineering’s Strategic Plan for Lowe's Mexico and participated in activities to strengthen their relationship.
• Managed and provided UNIX system administration support (build and configure, backup and recovery, performance tuning and automation, hardware maintenance, capacity planning etc.) for the store systems servers and peripheral equipment
• Senior IT consultant within the Lowe’s Store Systems Department responsible for development, maintenance and application support. Participated in all phases of SDLC including requirements gathering, business analysis, software design and development, testing coordination and release management. Executed Store Systems related IT projects across multiple functional areas within Lowe’s

Confidential, Kansas City/Lenexa, KS

Network Systems Engineer / Project Lead

• Network Systems Engineer and technical lead for Confidential wireless division.