SUMMARY:

• Eighteen years’ operations, project, and quality assurance management experience in wireless telecommunication, automotive telematics, and television TV industries;
• Excellent ability to translate business strategic objectives into daily action.
• Professional work - attitude to work with co-workers, management, cross-functional teams, customers, and vendors to deliver effective and timely solutions.

TECHNICAL SKILLS:

• Wireless Telecommunication
• Automotive Telematics
• Customer & Vendor Relations
• Quality Assurance (QA) Support
• System Test Management
• Call Center Management
• Television TV
• Software/Tier2 Team Management
• System Lifecycle Management
• MTSO Core network Management
• Program/Project Management
• Core System Router Operation
• System/Network Alarm Process Management
• NOC (National Operation Center) Operation
• Product Development/Hardware Design

PROFESSIONAL EXPERIENCE:

Confidential, Suwanee, GA

Sr. Project Manager

Responsibilities:

• Led across multiple business functional teams with full responsibility (Plan, Build, Run) for Confidential / Sharp television (TV) products on project definition, budgeting, planning, building, PQ & SW testing, accepting, and Over The Air (OTA) update management.
• Managed comprehensive project schedules, reflecting detailed task breakdowns, milestones, dependencies, and available resources;
• Created and managed project report system. Set up and administered project procedures and daily work flow/process. Maintained project issues/resolutions and action items.
• Increased projects deliver on time rate from 49% to 98%.
• Reduced costs of project delay from $6 million to $0 annually.

Confidential, Atlanta, GA

Sr. Lead Engineering Account Manager/ Sr. Project Manager

• Led across multiple business functional teams with full responsibility (Plan, Build, Run) for JDSU product RCATS (Remote Cellular Automated Test System) network/system definition, budgeting, planning, procurement, building, configuring, testing, accepting, operating, and SLA (Service Level Agreement) management.
• Manage the occurrence of audits at RCATS sites, retirement, repair/return, transfer, and disposal in a timely manner.
• Managed comprehensive project schedules, reflecting detailed task breakdowns, milestones, dependencies, and available resources; Set up and administered project procedures and daily work flow/process. Maintained a log of project issues/resolutions and action items.
• Led research and analysis on market trends and needs for test system. Coordinate with finance, network engineering, and regional planning organizations in development of appropriate terms and conditions. Provide capital expenditure analysis for test business.
• Created technical documentation, specifications, and user guides for test system probe users. Updated all technical documentation on RCATS website. Coached, trained and supervised staffs/users on operation of new equipment, tools, and system. Applied SQL to maintain drive test, QA test, and KPI data collection and analysis of wireless system performance.
• Increased RCATS penetration to 486 probes with 11.85% annual growth.
• Reduced mobility network testing costs from $13 million to $1.32 million annually.
• Increased network availability rate to 99.999%.

Confidential, Atlanta, GA

Sr. Quality Assurance (QA) Lead

• Responsible for the overall quality of product delivery to Confidential Telematics’ clients-- Confidential and Confidential; Products include embedded telematics devices and associated web portals, E-commerce, mobile applications, and backend network systems.
• Provide leadership and mentorship to local and offshore Quality Assurance QA and User Acceptance Test UAT resources.
• Lead QA and UAT team in Agile activities including development of requirements, test strategies, test plans, test cases, and test scenarios; Executed both automatize and manual test, perform defect troubleshoot, root cause analysis; Studied test data to provide timely reports, discovery of risk, and address existing and potential trouble from systems and projects
• Provide insight to all functional teams required for continuous site improvement, error reduction and sales growth. Represent QA in daily project scrum meetings. Provide QA/UAT on-site support for clients. Act as POC (point of contact) on client site to provide real time handling of customer requests and defect solutions.
• Expertise in automated testing of web services, web portals, and e-commerce using tools such as HP BPT/UFT, SQL, SOAPUI, and Selenium; Expertise in modern OOPS including Java and C#; Experience management tools such as HP QC/ALM, LoadRunner, TOS Gateway, Middleware, Oracle SQL Developer, Siebel CRM, EDB, XML, Issue Trak, Change Management, Top Team, VTP, KPM, and Customer Web Portal.
• Built new offshore China QA and UAT Team from ground zero. Defined functions, processes, standards, and services. Built business trust relationship with Confidential Telematics’ clients.
• Led QA team in creation of 4200 test cases and management of 3980 defects in year 2013-2015
• Developed and implemented processes resulting in exceeding goals of defect managing cycles of four hours for Severity 1 and twenty-four hours for Severity 2.
• Our pro-active QA contributed to maintaining defect counts in the single digits for forty-eight weeks and contributed $4.3 million in service value to the company in year 2015.

Manager of Operations

• Managed Performance Engineering team for the South East Region DT activity on network/system upgrades, redesigns, cell sites adds, rehome, retirement, cell site modifications, small cells/in-building systems build, and cell sites channel adds or rebalance.
• Managed Call Center/NOC (National Operation Center) Software Team to provide quality wireless network service, issue solution, and system application/ implementation upgrades. Maintained and supported mobility system software (patch) process on patch releases, lab test, procedure, correction, FOA, feedback, and GA.
• Managed wireless systems expansion, retune, rehome, and rebalance activities on wireless GSM, UMTS, and LTE networks. Monitor network status and maintain network availability. Monitored MSC/BSC/RNC/B Node software error data and alarm data.
• Managed tier 2 team. Led investigation of network incident root cause. Provided issues handling direction, monitored network availability motion, developed preventive alerts and handling plan. Provided technical solution and software improvement to prevent network outage. Managed outage control process with action items for network availability improvement.
• Managed Agile processes with derived feature enhancements and technology roadmap. Applied technical leadership in architecting complex solutions, aligning network testing processes, product delivery, as well as customer relationship and expectations' management.
• Built Software Team from ground zero. Centralized software application and implementation functions from local operation to NOC. Reducing network operating costs by $13.684 million annually.
• Maintained Software and DT Error Rate to 0.07% in 58,480 software loads annually.

Confidential, Greenville, SC

Sr. System Engineer / Lead Switch Center

• Full responsibility for Mobile Telephone Switching Office (MTSO) system daily maintenance, alarm handling, testing, debugging, and troubleshooting. Monitored MTSO system performance, performed preventive maintenance with system backup and life-line.
• Operated MTSO wireless Core (MSC and BSC), DWDM, SONT, DACS, Voice Mail, Router, Switch, and AC/DC Power Systems on System software (patch) implementation, Major Software Upgrade management, Systems parameter change and update, Systems new features activate and test, and Systems integration and upgrade.
• Central point of support to field engineer’s cell site activity, such as Cell-site/BTS/BSC builds, rehome, expansions, modification, radio adds, cabinet adds, T-1 adds, and cell-site decommission. Coordinating installation, testing, and troubleshooting of transmission facilities (DWDM, SONT, OC48, T3, T1, and DSO);
• Managed field test drive engineer to collect and manage Core and RAN performance data. Support RF and Engineering for network performance and network optimization.
• Maintained AT&T Core network service outage time on 0 minute for three years (2000-2002).
• Reduced Radio Access Network (RAN) service outage time from 5700 minutes to 380 minutes annually.
• Created and implemented a suite of ten Alarm Auto Handing applications resulting in 18% reduction of workload flows into NOC.
• Built six Data Centers (NOCs) from ground zero and trained NOC engineering teams on product operation; these data centers provided a strong corporate technical foundation and a major corporate asset.