SUMMARY:

• Proficient IT professional offering 12 years of success implementations of all phases of diverse technology projects: Microsoft Certified Systems Administrator 2005; PMP candidate I possess computer programming and business information systems administration mastery.
• Business strategist: plan and manage multimillion - dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Exceptional communicator: leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Adept in agile and waterfall project management methodologies: Planned and monitored project budget/spending. Guided projects to completion on time, within scope, and on budget. Managed project scope to ensure delivery was compliant to scope commitment. Tracked and managed product backlog, burn-down metrics, velocity, and task break-down. Addressed problems through risk management and contingency planning.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, schedules and work breakdown structures.
• Facilitated sprint planning, daily scrums, retrospectives, team/stakeholder meetings, and software demonstrations.
• Sheltered development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline, and milestones.
• Worked closely with project owner in backlog management and continuous delivery of features.
• Educated and reinforced agile framework and PMI methodology to team members and key stakeholders.
• Directed and lead development team from project initiation through delivery of final product

EXPERTISE AREA:

• Custom Software Development
• Requirements Analysis
• Cross-Functional Supervision
• PMI Methodology
• ROI Analysis
• Team Building & Mentoring
• Agile Practices
• Costing & Budgeting
• Client Relations & Presentations
• System Migrations/Integrations
• Project Scheduling
• Business & IT Planning
• Enterprise wide Implementations
• Testing/QA/Rollout/Support
• Vendor Management

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

Business Project Coordinator

Responsibilities:

• As Business Project Coordinator I utilize good project management as well as technical knowledge in software and hardware. A big chunk of this work is leading a project to launch a significant change (new version) for DTE Insight mobile app and hardware interface.
• I Communicate effectively verbally and in writing with individuals at all levels, inside and outside the corporation. I leverage consulting and influencing skills consistent with the ability to build relationships and influence parties; this may include getting parties to embrace changing expectations and initiatives.
• Using my analytical and problem solving skills consistent with the ability to identify key issues from a broad range of alternatives, and recommend optimal solutions for various situations. I demonstrate ability to develop and coordinate cross-functional work groups and projects for yielding optimal outcomes; with working knowledge of financial and economic analysis, project and risk management, thorough knowledge of regulatory commission orders, authority, responsibility and practices.
• I use my ability to apply project planning, implementation and continuous improvement principles to affect tangible, positive outcomes. I demonstrate competence in multi-tasking, i.e. the ability to prioritize and manage multiple tasks, issues, or projects that may include high-visibility initiatives and require innovation, teamwork and planning.
• I promote an atmosphere conducive to the open exchange of new ideas, and alternatives approaches; initiates new ideas and approaches; challenges prevailing practices and approaches with reasonably sound alternatives. I deal effectively with resistance; taking positive steps to avoid the recurrence of errors through constructive critique.
• I focus on being flexible with the ability to work with shifting priorities; embrace new and evolving responsibilities.
• Responsible for coping with multiple demands from superiors, subordinates and peers in a positive and even-handed fashion; Most importantly I displaying a calm demeanor under pressure.

Confidential, Southfield, MI

IT Project Manager II

• Implemented an innovative software solution for managing internal audit processes on a global basis.
• Worked to define and document the audit process (workflow) and software requirements (specifications).
• Responsible for overseeing the creation of the SOW to achieve the proper sign offs.
• I actively vetted several global software providers, whom potentially met the software requirements per specification.
• Coordinated demonstrations by potential software providers, subsequently using a decision matrix and SWOT analysis to chose a vendor.
• I assumed coordination for development, launch, and implementation of the IT software solution during the SDLC with the Steering Committee.
• Facilitated UAT and end user sign off; after each design iteration.
• I successfully deliver industry-leading software, which saved client man day cost; while shortening processes required when documenting audit findings.

Confidential, Blue Bell, PA

IT Project Manager

• Directed client Confidential to accurately anticipate and manage all IT integration activities including: network, platform, database and application integration, technical support, facilities commissioning / decommissioning (new and existing), information systems security, risk management, and data center consolidations.
• I managed end user infrastructure refresh activities that span nationwide to 300+ branch locations; over 10,000 assets.
• I performed the detailed planning, managed project execution and completion of this merger/acquisition standardization project.
• Defined the phase deliverables, tracked milestones and incurred expenses versus planned expenses, scheduled roles and resources, test, training and implementation plans, evaluated risks and recommended contingency plans. Assigned resources and tasks, managed quality assurance, resolution of issues, status reviews and reporting, and compliance with all policies and procedures and support artifacts.
• Lead a group of technical resources and other IT technical staff where necessary, collaborated with the business domain and business subject matter experts, relying on experience and good judgment to plan and accomplish goals.

Confidential, Southfield, MI

IT Project Manager

• Appointed to provide project management over large-scale, top-priority and complex technology initiatives; managed budgets of up to $1.5, with cross-functional teams of up to 25 developers, programmers, analysts and network specialists.
• I guided teams in the development of relational database management systems (RDBMS).
• I managed the customization of proprietary operating system design activities.
• As Project Manager I drove the high-quality completion of systems engineering, software/database development and enterprise wide implementation task.

Confidential, Detroit, MI

IT Support Engineer

• Served as site support for (5) locations in Plymouth, Ann Arbor and Southfield. I provided desk-side, remote and multiple site support for 10,000+ end users. Installed, configured and updated various software packages and hardware (e.g., computers, peripheral devices, local and network printers, scanners, and projectors and audio/video support for meetings). Created and updated laptop and workstation images using MDT 2010, MS ImageX.
• I troubleshot different hardware, software, security, networking issues, including RAS and VPN connectivity issues. I led the support team’s leased PC migration project.
• I performed network administration and troubleshooting using Novell Administrator, Microsoft Active Directory and SCCM. Rolled-out new equipment and software upgrades to end users.
• I provided user training on software and hardware technologies. Tested, evaluated and provided document summary of new devices for potential deployment for local and travel environments. Troubleshot LAN connections by examining network jacks, patch panels, hubs, switches and Cisco routers.
• Implemented system updates and solutions to ensure corporate security standards were enforced and security threats were removed.
• I coordinated efforts of cross-functional teams to resolve issues.
• Managed company’s assets/inventory; responsible for coordination of equipment recycling and data removal procedures.
• I have been responsible for Disaster Recovery process implementation, including data and OS system recovery using various tools.

Technical Environment: RAS, VPN, Novell Administrator, MS Active Directory, SCCM, Cisco Routers, Hubs, Switches, Network Jacks, Patch Panels, Microsoft Communicator

Confidential, Detroit, MI

Microsoft Systems Administrator

• Served as the subject matter expert for assigned software/hardware systems; manages user information and security; troubleshot software-specific and training-related issues; creates advanced reports using specified database reporting tools; managed end user training within the organization for assigned systems.
• As the System Administrator I had access to highly sensitive and protected documents and records, and maintained the strictest level of confidentiality.