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Sr. Technical Account Manager Resume

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Eden Prairie, MN

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SUMMARY:

To utilize my experience in project management, data communication, and high - tech support to find a growth-oriented position with an established and stable company.

TECHNICAL SKILLS:

  • Experienced with virtualization, VMWare, Storage virtualization and management of virtual environments.
  • Experienced with Network switching technology including providing support and monitoring for multi-state Cisco and Nortel network elements including border, access and core routers and switches,and infrastructure ranging from T-1 to fiber transport and metro rings.
  • Experienced with Storage Area Network implementation, maintenance and support including storage and host troubleshoot, and configuration of Cisco and Brocade Fabric switches.
  • Experienced with the configuration and support of Watchguard and Cisco PIX firewall hardware, as well as UNIX and Linux based customized firewall appliances.
  • Experience with Mirapoint, Postini, and Ironport spam filtering architectures.
  • Support and configuration experience with Fiber, T-1 connectivity, DSL, Bonded T-1s and Point-to-point and VOIP connections. 
  • Experienced with Solaris UNIX, Linux (SUSE, Redhat and Debian) Windows Server, and Microsoft Exchange.
  • Experience with the configuration and administration of Bind, Radius authentication, Apache, SQL, ASP, Perl, Citrix and Virtualization applications including Virtual box and VMware.

PROFESSIONAL EXPERIENCE:  

Sr. Technical Account Manager

Confidential, Eden Prairie, MN

Responsibilities:

  • Supported International and domestic storage customers with SAN equipment, configuration and maintenance.
  • Provided 3rd Shift support independently to coordinate monitoring and break-fix support of Storage Area Networks.
  • Supported Field Engineers and Level 1 technicians for configuration, upgrade coordination and resolution of critical SAN events.

Manager

Confidential, Minneapolis, MN

Responsibilities:
  • Initiated extensive process documentation, training and reporting initiative including disaster recovery procedures, unified post-merger internal and external process documentation and the creation of comprehensive training manuals.
  • Created data surveillance plan for the nation-wide data network
  • Created new system and support training from vendor training and certification programs.
  • Coordinated multiple migrations of services from legacy equipment to unified systems and hardware.

Manager

Confidential, Minneapolis, MN

Responsibilities:
  • Managed multiple teams, totaling up to 75 + employees located in multiple states. 
  • Initiated and lead projects to create employee and technician training programs, build technical testing facilities, test and support new installations, design new procedures for improved throughput, and creating greater support and stability.
  • Created remote Windows, Linux and Cisco training lab and training programs to certify techs for CCNA, CCNP, LPI, and MCSA programs.
  • Led projects to design, implement and develop a redundant data support center with geographic diversity while maintaining operational integration as a single contact point.

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