PROFESSIONAL PROFILE

• An Information Technology Leader/ Manager with 13+ years’ experience in the management and delivery of enterprise wide IT Confidential in the Healthcare, Pharmacy Benefit Management (PBM), E - Prescribing (eRx, NCPDP standards, Clinical Interoperability), Student Loan Processing, & Automotive industries.
• With primary focus on client satisfaction, I deliver compelling business results via complex and cross-functional IT implementations realizing organizational goals.
• Technology and Project Management Leadership
• Mainframe Development Subject Matter Expert
• Product Implementations & Enhancements
• Optimization and Process Improvements
• Global Staff Augmentation, Development, & Training
• Innovations & Idea Implementation
• Risk Management & Mitigation
• Automation
• Agile and DevOps Methodologies 
• Onshore & Offshore Delivery Management

CAREER HIGHLIGHTS:

• One of the leaders in conceptualizing, implementing, and managing a vendor consolidation and managed services model enterprise wide for Express Scripts, the nation's largest, full service, Pharmacy Benefit Management Company.
• Delivered all of the integration projects for a Fortune 20 Corporate Merger successfully ( Medco > Express Scripts)
• SME in Mail order and Specialty Pharmacy prescription processing.
• PwC Audits & Surescripts Certifications - Ensured all projects managed were delivered adhering to corporate standards, policies, compliance, and federal regulations
• Built a next generation platform for Express Scripts managing and processing orders using the best in class technology while delivering highly configurable, reusable and cost effective Confidential for business and pharmacy operations.
• Reduced Express Scripts Organizational Technical Debt - An innovator who consistently shared ideas that realized a significant and measurable ROI. Order - Header Entry Optimization, OC Optimization and SIG Automation.
• Implemented an innovative approach by replicating & customizing the existing Sallie Mae application adhering to the US Department of Education’s requirements for the Federal Direct Loan Program FDLP .
• Delivery Manager for a team of 40 developers who led the architecture and Express Scripts state-of-the-art, paperless order entry system. - Both Waterfall and Agile (Rapid Development)
• Technical specialties include integrating mainframe and distributed best of breed applications using technologies such as BPM, SOA, OO Design and Programming, IBM Data power, Oracle, XML, COBOLII/DB2/CICS and FileNet Imaging/Workflow. Vast experience in Microsoft Excel, Access, Outlook, PowerPoint, Visio, DB2, SQL Server, and Oracle

SKILLS:

• Mainframe and Open Systems: COBOL, CICS, DB2, JCL, XML, DB2 Stored Procedures, Java, JSP and Mule Services, VSM( Value Stream Mapping)
• Proficient in Word, Excel, Outlook, PowerPoint & Access, Clarity and Rally.
• Project Management - Waterfall and Agile
• HIPPA Compliant ;NCPDP expert ; e-prescribing; Clinical Interoperability( Rx Clarifications, Clinical Messaging)

PROFESSIONAL EXPERIENCE

Confidential

Project/Delivery Manager

Responsibilities:

• Managed enterprise software development for multi-million dollar projects utilizing both waterfall and Agile (Scrum) rapid development methodologies.
• The Technical lead leading onsite, offshore, & client team project delivery for the Home Delivery and the Specialty/Accredo Lines of Business
• Organize, direct and coordinate cross-functional activities including staff not under direct managerial control.
• Being a subject matter expert, work with business and pharmacy operations to shape the requirement. Also designed the system changes and ensure that it compliance with the ESI policies and standards.
• Manage multi-phased projects & ensured that all SOW and milestone based deliverables were executed to the client’s satisfaction.
• Lead the team in mitigating risks and applying appropriate contingency plans to ensure minimal impacts to customers.
• Coaching, managing and developing employees by establishing clear goals, expectations, and strategies for employee performance.
• Communicate effectively with all levels of the organization by managing customer and expectations; facilitating, planning and meetings; translating customer expectations for staff and peers.
• Lending technical assistance to the team during all stages of the project
• Project Tracking and Reporting - Deliver Monthly Metrics Reports and Project Status Reports.
• Coding, testing, QA support and implementation support.
• Developed the ePrescribing platform for Mail order and specialty prescriptions - to support NCPDP 10.6 version & above. - EPCS for NewRx and Renewals; it supports all NCDPD message types: NewRx, Renewals, Rxcancel, ePA, and RxCHG.
• An Order Completion Optimization’s Projects successful release realized more than $10 M of savings in Express Scripts operational costs per year due to the per prescription completion time being reduced from 14 minutes to 3 minutes due to automation. - This is ongoing project - Agile / Scrum methodologies (26 Sprint in progress)
• The Header Entry Optimization’s Projects successful release will realize $2.9 M of savings in Express Scripts operational costs per year due to the per prescription process time being reduced from 7 minutes to 5 seconds due to automation
• SIG Automation - Sig translation tool/Service was developed to handle the 10 Million different SIG/directions coming through the eRx channel to patient readable long SIG. Tool was developed based on my idea - 3 to 5 Minutes of prescription processing time is saved.
• Developed a COBOL based Mainframe Batch program to Automate the Regression Testing for Express Scripts Mainframe Services leading to an 85% reduction in Manual Regression effort and a 25% reduction in the Test Data Creation effort.
• Introduced “CMAR” (Continuous Monitoring, Annual Rebase lining) a new platform development executed in the Pharmacy Systems Vertical of Express Scripts. This application has saved more than $100M so far using drug substitutions that are clinically allowed and approved by one of their largest customers, the USA’s Department of Defense

Confidential

• Managed and delivered the all the development projects on time with defect free implementations
• Led a 20 member offshore team and a 5 member team onshore
• As part of rollout, the responsibilities included gathering the requirements from the clients, performing analysis on the business requirements, the development of a high level and detailed system, test environment set-up, system testing, implementing the system into the production environment, and providing warranty support.
• Post program support included developing milestone based support in a managed services agreement.
• All the Federal Direct Loan Programs under the FALCON projects were launched on time and will benefit more than 30,000 students across the country.
• Increased the holdings of the student loan counts via the new acquisitions.

Technical Lead

• Managed the Global Export Ordering System (GEOS) which was a business critical web interface wherein auto importers can place orders as well as view the status and invoice information online.
• Provided time/cost estimates & led the implementations of new discretionary projects.
• Developed and obtained approvals for Detailed Project Requirements
• Prepared Unit, Integration, and User Acceptance Test Plans and Reports for data integration
• Code Construction, Testing and Implementation
• Mentored and led the knowledge transition planning for new team members
• Project Tracking & Reporting
• Primary contact for production support – (Ensuring 24-7 Coverage)
• Fixed Production problems and ran Emergency Installations
• Analyzed Application issues to help Business Users & Business Analysts uncover the root cause
• Triaged and resolved production bugs
• Met and exceeded the Service Level Agreements leading to a 5 year contract extension for Satyam
• Previous Experience will be shared based on the request.