SUMMARY:

• Program/Project/Delivery Manager and Agile/Scrum Master with an IBM certification as System Administrator as well as Integration and Infrastructure Specialist. The experience comes from having performed numerous high - responsibility roles in software development projects for various companies. Recently the roles have been those of Project Manager, Integration & Infrastructure specialist and DevOps Lead and possesses solid in-depth knowledge and experience.
• Solid in project management essentials of initiating, planning, executing, monitoring, and closing as well as processes, methodologies, tools, scope of management, budgeting, financial tracking, scheduling, resource management, solution identification and assessment, vendor selection, contract negotiations, gathering and writing business & technical specifications, and off-shore development center management. Proficient in Waterfall, Agile, Scrum, PMBOK and various project management methodologies.
• Hands on DevOps engineer and consultant. Implemented end-to-end automated DevOps pipelines for various IBM middleware platforms. Implemented solutions leveraging Docker container technology, UCD plugins or ANT scripts for automation in a Jazz build engine, Jenkins and Bamboo. Strong scripting skills using ANT, UNIX shell scripting.
• Experienced Business Analyst working simultaneously with various end users across the globe in financial domain and convert them into Requirement and Test Specifications. He has also capable to provide Effective training, motivating and mentoring onsite and offshore team members as well. He also got experience in Architecture design, Performance Tuning, Load Testing, Sanity Testing, High Availability and Disaster Recovery.
• Possesses years of experience in leading small, medium and large development and operations teams, including architecting, designing, installing, developing, integrating and deploying legacy, distributed, multi-tier, object-oriented applications for public and private organizations. Works collaboratively with development teams both onsite and offshore as well as stakeholders to help their businesses achieve their business and technical goals.
• Strong communication skills, analytical, problem-solving, and management skills and ability to develop inter-personal relationships vertically and horizontally in the organization. Possess a positive mental attitude towards every situation and is a proactive person, a go getter and excels in producing professional documentation.

TECHNICAL SKILLS:

Smarter Process: Business Process Management, Decision Management, Enterprise content management

Digital Experience: Portal & Web Content Management, Social Business & Collaboration, End-to-End Mobile Development

IBM Products: IBM Cloud, IBM SOA, API Connect, WAS, WPS, WID, WMQ / IIB, WMB, WODM / ILOG, WSRR, WXS, Pure, RTC, Data Stage, Data Power, Tivoli, ITCAM / APM

DevOps: Rational Team Concert, Prolifics Build Conductor, Urban Code, Jenkins, GIT, Docker, Chef, Puppet

API Economy: API Portal, API Gateway, API Hosting, API Lifecycle

Java Technologies: Java/J2EE, Java Beans, EJB, JSP, Servlets, JDBC, JNDI, SOAP, RMI, AJAX, Spring, Hibernate, DOJO, JUnit

WebServices: XML, JSON, WSDL, BPEL, SOAP, REST,

Design Patterns : Object Oriented Analysis/Design (OOA/OOD), Model-View-Controller (MVC), Data Flow Diagrams (DFD), Unified Modeling Language (UML)

Solutions: API, B2B EDI, SOA, Data Integration, DevOps, ESB, Mobile

Scripting: Unix shell scripting, Jython, Python, ANT, JACL

App/Web Server: WAS, WebLogic Server, SunOne Web Server, Tomcat

IDE: Rational Application Developer Studio (RAD), Eclipse, WebSphere Studio Application Developer (WASD), Visual Café and Visual Age for Java

Database: Oracle, DB2, SQL Server, Informix, IDMS, VSAM, MS Access.

IT Security: Internet Security, Ethical Hack, App Scan, Vulnerability Assessment, Proxy-in-between, PKI Encryption, Certificate management, TCP/IP, NAT, FTP, SSH, HPPTS, SSL

Testing/QA: Mercury Test Director, Load Runner, Bugzilla

Other Technologies: ASP, Connect Direct (NDM), SQL Windows 3.1/ 5.0.4, Centura 1.5, C, COBOL, Easytrieve Plus, CICS, ADSO, JCL

Operating System: Sun Solaris, UNIX, AIX, HP-UX, flavors of LINUX, Windows, MVS/XA, OS/390

Hardware: AIX, SUN, HP, IBM Mainframes ES9000

PROFESSIONAL EXPERIENCE:

Confidential, Newark, NJ

Delivery Manager 

• Provided service delivery management for BPM Managed Services. Oversees the project effort, defines and manages project activity and provides direction. Responsible to deliver services described in this SOW, focusing on Availability, Management, Change Management, Incident Management and Performance Management. Builds and sustains effective communications with customer toward the goal of maximum customer satisfaction.
• Collaborated across multiple platforms, departments and people in different time zones. Provides the following point of contact services. Responsible to provide multi-tiered support, with different SLA’s for production and non-production environments

Confidential, Newtown Square, PA

Project Manager

• Oversees the project effort, defines and manages project activity and provides direction. Worked with project stakeholders to understand their workflow and pain points in their area of operation. Worked with the various stake holders to ensure effective cross team coordination and communication. Created and managed the task level project schedule for team and produced weekly progress reports based on the schedule

Confidential, New York City, NY

Program/Account Manager

• Spearheaded the project requirement study and came up with Functional Requirements document. Lead an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed on time, within budget, and with high customer satisfaction. Coordinated with offshore for the deliverables and coordinate reviews with client for sign-offs and point of contact for the over project progress. Created and managed the task level project schedule for team and produced weekly progress reports to various stake holders

Confidential

Project Manager

• Oversees the project effort, defines and manages project activity and provides direction. Worked with project stakeholders to understand their workflow and pain points in their area of operation. Worked with the various stake holders to ensure effective cross team coordination and communication. Created and managed the task level project schedule for team and produced weekly progress reports based on the schedule

Confidential, New York, NY

Program/Account Manager

• Responsible for the successful planning, execution, monitoring, control and closure of a project. Created and groomed a team of 10 people to start the work from NY location. Doubled the team size to 20 people in a year, with a totally new team working from Bangalore, India location. Drafted and implemented Process work flow for the whole team. Drafted and implemented team structure with a buddy system and 3 step Quality Control process for every deliverable.
• Responsible for tracking and documenting status update every day . Responsible for tracking project budget against hours and cost. Created training materials that enable anyone to prepare and get ready to be productive from day one. Conducted training to the whole team in India as well as to new hires. Provided business stakeholders with regular status updates

Confidential, NYC

 Project Manager

• Took charge of critical time bound project in a relative shorter time frame to deliver the project as required by the senior management. Provided technical guidance and reviewed technical documents to the vendor and helped manage the expectations of the company. Created and maintained integrated project plans for all the different component teams involved in the project. Worked and coordinated tasks with different teams and departments and escalated the relevant issues to respective people proactively.

Confidential, Boston, MA

Project Manager

• Reports directly to the CEO of the company and works closely with VP/CTO of engineering for product roadmap and client services projects as well as with Director of Infrastructure for all the infrastructure related projects. Spearheaded the infrastructure migration project that was required for maintaining client expectation in terms of SLA by interacting with various vendor teams, local development teams, client services and service provider. Worked with the marketing team for Product management for the PDK changes, innovations, roadmaps and releases. Created use cases for infrastructure requirements that include BAU, Operational, Synchronization, Automation and Security requirements.
• Introduced agile methodology and scrum meetings to the existing processes to meet the rapid and dynamic customer requirements. Prepared test strategy and lead QA team to create test plans, ensure quality and performance. Prepared and implemented various process changes pertaining to change management, requirements gathering, customer support infrastructure etc. Managed product maps, client implementation and infrastructure projects and ensured completion.

Confidential, Boston, MA

Project Manager

• Drafted proposals for process re-engineering within the organization so that the IT department can adhere to the latest technologies and methodologies. Interviewed various people within the department to understand the roles that they were doing and proposed new team structure that’s required to meet the current technologies and requirements. Proposed a new agile development methodology that can comprehend the necessities dynamic and flexible user requirements. Revamped the business analysis process and created new templates and enforced process. Created and managed Project plans. Conducted daily scrum meetings, got updates from various teams and updated the status regularly to senior management as well as managed risk and issues in the project

Confidential

IT Lead 

• Managed people, resources and project in accordance to the contractual obligations between IBM and DBS Bank. Lead project team (customer, internal team and vendors) to deliver integration solution from development, testing, installation to acceptance. Created and maintained project plans. Analyzed customer requirements and provided detailed solution design and specification. Ensured solution delivered met customer requirements, was on time and within budget. Provided on-going support to customer on integration solution enhancements.

Confidential

IT Lead

• Managed people, resources and project in accordance with the contractual obligations between IBM and DBS Bank. Lead project team (customer, internal and vendors) to deliver integration solution from development, testing, installation to acceptance. Created and maintained project plans. Ensured solution delivered met customer requirements, was on time and within budget.

Confidential

Project/Product Manager

• Worked as a Project Manager to manage, coordinate and implement Electronic Bill presentment and Payment product for the corporate clients in Asia Pacific, Europe and Latin American Countries. Developed and maintained business models. Worked with marketing team, clients and customers to understand the requirements and incorporated as core product functionalities. Managed people, resources and project in order to ensure successful delivery of complete solutions to customers. Worked closely with the product management to finalize the roadmap and product releases. Promoted the building of good relationships between business, customers and technology
• Captured and analyzed the requirements from the corporate customers of Citigroup in Latin American countries. Analyzed and understood the processes to ensure that the context and implications of change are understood by the clients and the project team. Organized, recorded and tracked daily, weekly and bi-weekly review Team meeting Interacted with relevant stakeholders to review improvements to processes and procedures. Provided schedule and resource planning and allocation for solution design, development, testing and roll-out
• Worked closely with the product testing teams to ensure product quality. Prepared and distributed reports and documents to senior management and other relevant stake holders. Provided mentoring to other team members and end users to enhance skills, business and functional knowledge. Identified risks, prepared risk mitigation plans and executed contingency actions
• Created and maintained Escalation plan. Investigated and resolved product issues brought up through the customer support in accordance with agreed processes and Service Level Agreements. Managed and coordinated Vulnerability Assessment Tests. Implemented and performed High Availability, Performance Tuning, Load Testing and Disaster Recovery for the application.

Confidential

Project Manager

• Confidential acts as a middle layer between enterprise wide applications (Intranet and internet) and Citibank Backend Core Processing systems (FC, BSI, GFH etc). Through these applications Citibank can facilitate payment processing (Electronic Fund Transfer, GIRO Collections, Direct Debit, and Speed Collect), invoice processing (Wholesale Lock Box) and Credit card processing (Online and Offline). Confidential communicates with other systems like Front-end applications and Citibank Backend systems through IBM MQ Series, Sterling’s Connect:Direct and Citibank’s proprietary software SSLXFR (using openssl). Confidential has its own Parameter Driven Services (Java threads) to process the Transaction instructions. Credit card service is a multithreaded process and handles online Credit card Payments. Confidential communicates with different Internet Payment Gateways based on the type/mode of Credit card payment.
• Created and maintained project plans. Managed resources in accordance with project plans. Worked closely with the product testing teams to ensure product quality. Investigated and resolved product issues brought up through the customer support, in accordance with agreed processes and Service Level Agreements.

Confidential

Project Lead

• Led the team of 6 persons for the system study. Prepared the tender specifications for Student Financials System. Carefully studied the requirements, scheduled meetings with users and prepared minutes for the meeting. Prepared documentation regarding the existing system

Confidential

Analyst Programmer

• Utilized JSP, Servlets and EJB(s) to write code for the system. Deployed the EJB(s), developed for the implementation of business logic. Integrated with other subsystems. Tested the system in the local version of WebLogic.

Confidential

Analyst Programmer

• The role in Confidential was of a Project Coordinator as well as System Analyst. Proper coordination was essential since the project requirement was for UK and Ireland, developed in Singapore. In accordance with the company's desire to adopt administration standards and a single administration system globally, decision was made to migrate the sales order processing system from ISIS (existing Oracle system) to Core suite components (System in Mainframes). All Front Line Business Units (FLBU) with the exception of the UK and Ireland used Core Suite applications to support their business. The purpose of this project was to develop and deliver Core Suite functionality for UK and Ireland.
• Prepared Functional, Design and Unit Specifications for the modules. Interacted with users to gather information and analyzed the requirements for UK and Ireland. Carried out coding of various modules. Performed Unit testing, Integration testing, and released the system for User Acceptance Testing (UAT). Updated the project for Reuter’s intranet.

Confidential

Analyst Programmer

• Managed the progress of subsystems which included MED (Medisave) for the employees medical benefits, SEM (Self Employment) which protects those who are involved in self-employment, PHS (Public Housing Scheme) helps people with housing needs. Developed sub-routines for common functionalities and performed Unit tests of systems that required modifications. Created parallel run environment for the team’s batch applications and conducted and coordinated the integration testing. Ported over the completed applications to production

Confidential

Analyst Programmer

• This project was intended to serve as a step for the conversion of Operating System from MVS/ESA to OS/390. MVS/ESA the current OS on Mainframe was not Y2K compliant and the OS was going to be migrated to OS/390, which in turn did not support OS/VS COBOL and VS COBOL II compilers. The benefits of the migration being Y2K coding capabilities, built in Math functions, Structured Programming, Object oriented extension etc. The first phase of the project was to convert all routines used by the system to MVS COBOL with the help of CCCA utility. The second phase was to convert all batch programs to MVS COBOL. Final phase deals with the online applications.
• Developed new Endevor MVS COBOL processors and amended the existing one. Link-edited all OS/VS COBOL and COBOL II programs. Tested MVS COBOL.. Tested selected programs according to the subroutine, frequency of usage and criticality.