SUMMARY:

• 10 years’ experience in project management and technical consulting, focusing on implementation, strategic planning, new business initiative planning and creating standardized operating procedures.
• Developed an understanding of customer requirements and business drivers and effectively participated in the development and implementation of business solutions.
• Responsible for assisting leadership in defining and assessing strategic priorities and ensuring strategy is communicated and cascaded throughout the organization.
• Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment.
• Act as functional lead for service management processes, give direction for improvement in accordance with the established policies, procedures, systems, and requirements.
• Actively manage service delivery meetings with clients to define, document and ensure service agreements are in alignment to ensure process functionality and delivery.
• PMP Candidate; software/skills include SharePoint, SAP, MS Project, Excel, Oracle, PowerPoint, Access

EXPERIENCE:

Confidential, Charlotte, NC

Project Coordinator

• Collaborate with lines of business within Corporate Properties (CPG) and partners to drive the transformation of portfolios with the goal of ensuring successful and sustained implementation of initiatives across the group.
• Support executives in the communication, tracking and analysis of corporate quality assurance projects and performance metrics.
• Develop a plan for what pilot and program metrics should be tracked and how, how to manage this information on an ongoing basis, as well as gathering, analyzing and reporting the data.
• Effectively partner with the project resources, external project managers and groups across the enterprise to facilitate the knowledge transfer and ensure integration of methodology.

Confidential, Charlotte NC

IT Project Manager

• Supervised project performance to maintain the quality of services, deliverables, and content; extensive experience with both Agile and Waterfall.
• Prepared and presented technical project status reports and kept team, management, clients and others informed of project status and related issues. 
• Managed supplier relationships to successfully solve complex technical issues resulting in minimal business impact and increased customer satisfaction. 
• Planned and led cloud offering marketing events for local clients and prospects, capturing 4 new clients, as well as schedule and attend regular meetings with clients and prospects to sell company solutions.

Confidential, Charlotte, NC

Account Executive

• Qualify sales opportunities in terms of client profile, equipment or services being requested to buy/sell, project timeline and budget, and ability to perform the request made by the prospect.
• Consistently up to date with critical data, forecast new opportunities and create proposals while maintaining high daily activity of outbound calls (50+), emails and marketing campaigns (25+) to continually generate new leads and business opportunities.

Confidential, Charlotte, NC

Client Project Manager

• Integral team member responsible for onboarding General Motors, the largest global client in company history, with the single largest purchase order in company history at $18m.
• Proactively engaged with senior level account managers and client executives, built relationships internally and throughout the accounts to drive demand and promote portfolio expansion.

Confidential, Triangle Park, NC

Project Manager

• Initiated project to scrub sales data using Excel, Access, SharePoint and Clarity, reconciling hundreds of past due and uncollected accounts, resulting in decrease of outstanding items by 80%.
• Involved in planning and migrating of multiple data centers to a single location, including relocation of over 100 employees.
• Coordinated and collaborated with various work streams to align the program timelines, resources and budgets.

Confidential, Research Triangle Park, NC

Senior Operations Analyst

• Perform agent responsibilities for a diverse product portfolio including syndicated loans involving setting up deals, contacting lender groups with regards to administrative details, fundings, payments and loan rollovers.
• Timely processing of all events related to the assigned portfolio of deals including interest payments, loan rollovers and new loan fundings, principal paydowns and trade settlements.

Confidential, Raleigh, NC

Financial Project Manager

• Analyzed commissions and provided recommendations to improve effectiveness, including determining sales forecasts.
• Assisted sales management with annual compensation plan process, including evaluating prior year plans, gathering feedback for improvement and presenting final plans.

Confidential, Raleigh, NC

Accounting Associate

• Reviewed legal documents for accuracy in accordance with state and federal agencies.
• Processed, submitted and booked customer checks, debit and wire requests.

Confidential, Scottsdale, AZ

Senior Project Manager

• Initiated and led project teams to onboard new and transferring employees from several locations to a single location. 
• Designed and implemented new guidelines for treasury, accounts payable and accounts receivable; led presentations to impacted teams. 
• Participated on Lean and Six Sigma certification team, working with team members from various teams to design new standard operating procedures.