TECHNICAL SKILLS:

• Various integrations of Java, mulesoft, WMS - Warehouse Management System, Perl, Microsoft Sql Server, MySQL, Azure, Data Warehouse 2.0, Oracle .Net, C#,, Azure, SQL
• .Net framework, C#, Javascript, vb.net and asp.net, Dev Express, MS Sql server, Java, Eclipse.
• Lotus Notes/Domino, Javascript, LotusScript, Lotus Enterprise Integrator, Websphere, HTML, Flash
• .Net, ASP, and Metastorm
• Oracle Exadata, Sybase, Unix

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Responsibilities:

• Provided Agile Coaching and transition/transformation from full Waterfall to 100% Agile using Scrum/sprinting for onsite/offshore teams (starting at Sprint Zero) for enterprise - level web development projects.
• Utilized Agile Scrum practices to help the team increase their average velocity over 70% within the first year of Agile adoption. Performed Scrum Master/Kanban Master activities and agile coaching for multiple scrum teams in scaled agility environment.
• Coached and mentored a cross functional team of over 20 resources to deliver quality products in online marketplaces and portals systems for reverse supply chain, asset management, valuation, surplus sales solutions, and returns management 
• Provided Agile Coaching and transition of teams to Kanban for Database and Business Intelligence Teams supporting the enterprise and various business units for Data Warehousing and ETL Development.

Confidential

Scrum Master

• Short-term contract to perform Scrum Master activities and agile coaching for multiple scrum teams in scaled agility environment.

Confidential, Annapolis, MD

• Agile Coaching and scrum master activities for transition/transformation from full Waterfall to 100% Scrum/sprinting (Sprint Zero) for enterprise-level web development projects Passenger Reconciliation System, Airport Management system, Agent and Screening Client applications, Flight Validation and Passenger Forecasting, for onsite/offshore team.
• Analysis of Product features with PO and story mapping for better insight into management of product backlog items for release.

Confidential, College Park, MD

• Agile Coaching in requirements gathering and analysis starting at Iteration Zero.

Confidential, Baltimore MD

• Business analysis and Agile coaching for development team transitioning to sprinting.

 Agile Coach/Scrum Master/Kanban Master

Confidential

Responsibilities:

• In multiple agile coaching and Scrum Master positions for enterprise-level development projets, led out in “first” cross-functional Scrum Teams (Design, Development, DevOps, DB, QA), including Sprint Zero (3-day, 5-day), and the establishment of additional new Scrum and Kanban teams with both local and remote team members in various time zones onsite/offshore model. Knowledge of Agile and Scrum were used to aid in developing a product that was traditionally Waterfall in making the transition from Waterfall to an Agile approach.
• Create training materials and provide initial training to new teams embarking on the use of Scrum and Kanban. Guide new Kanban and Scrum teams in developing team processes, determining Definition of Ready and Definition of Done, creating working agreements, establishing and maintaining Work In Progress (WIP) limits for infrastructure workflows, and supporting teams in upholding team decisions so that teams continue to be productive in each agile approach.
• Facilitated team and cross-team Retrospectives to build good working relationships among 12 agile teams across 5 states and offshore in London, Germany, and India.
• Quickly recognized as the Agile, Scrum, and Kanban expert.
• Develop Infrastructure Kanban board that meets the foundational and business roadmap.  Setup Kanban boards that aligns to the Infrastructure portfolio of work for diverse teams, including creating queries, setting up filters, creating new Jira projects, creating Jira workflows, and team dashboards to support the work of the Kanban teams.
• Leading by example in working with multiple self-organizing teams in improving team collaboration, sprint preplanning, and using Scrum practices; providing guidance on filling in the intentional gaps of the Scrum framework by supporting in developing processes and techniques that the team agrees will work for them.
• Agile coaching for multiple scrum teams, participate and facilitate in daily scrum and Scrum of Scrum of up to 12 teams.
• Guide new Kanban teams in forming and storming, and establishing new processes and approach in order to work effectively together on work in progress.
• Work with infrastructure Service Delivery Managers in designing and executing daily Kanban standups and weekly Kanban Huddles.
• Work with Kanban teams in aligning Infrastructure Kanban Backlogs and defining structure for prioritizing work.
• On a daily basis, work with Product Owners, Product Managers, and the business units within all business functions to align technology solutions with business strategies. Work closely and engage daily with Product Owners, Product Managers and other areas of management and the business, both internal and external customers to assist in the Product Backlog development, and to facilitate regular Backlog Grooming/refinement (user story development, ranking, ensuring PBI Readiness for sprinting, analysis of PBIs, sprint forecasting, etc.), creating and managing complex user stories, and requirements definition and decomposition for overall product features.
• Function as a Change Agent Agilist working within Scrum Development Teams, challenging, coaching and guiding beginner Scrum Team's transition into using Agile and lean principles, using a mix of XP and Agile unit testing within Sprints, improving operating and release efficiency, and moving into true Sprint Planning, creation of Sprint Backlogs, and the successful execution of formal sprints (various timeboxes), including “bug-fix’ sprints.
• On a daily basis work with scrum teams, organizing and participating in specific technical meetings, facilitate design meetings, facilitate PO input and Dev team interactions as needed, analyze and remove various types of impediments to the teams, either personally or by finding the right personnel to do so, facilitate scrum team collaboration and sprint progress towards the completion of sprint goals, participating in sprints, iterative release and testing processes.
• Work within Dev Teams and with Product Owners to prioritize and validate requirements and to assist in guiding with selecting work items from the Product Backlog that are reasonable to accomplish in a given Sprint; identifying and managing Themes and Epics, sizing user stories, creating tasks, and determining stack rank and work item priority, including system interdependencies.
• Completed plans for long term goals using Jira and Microsoft Project. Created user story road maps to provide deeper understanding into the functionality of the system and requirements that need to be translated into new product backlog items, revealing items that might otherwise have been omitted, so that teams can more effectively plan development and releases..
• Helped teams complete tasks successfully and on-time and resolved obstacles encountered by team members.
• Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items and specific task estimates for sprint planning.
• Participate and serve as Scrum Master in Daily Scrums/Standups, structure and facilitate Sprint Reviews for post sprint product demonstrations to the Product Owner and Customer.
• Provide enterprise-level support in team development, coaching new Scrum Masters and training global teams, resulting in early delivery of project and reduction in process waste caused by lack of common understanding.
• Work with multiple Agile and Scrum teams in continuous delivery approaches and best practices, and supporting scaled agility guiding Scrum, Kanban teams, and Release Train Engineers with product release on the Agile Release Train.
• Facilitate increasing team maturity (productivity, streamlined interactions, and group cohesion) and ensure a sustainable pace of work. Provide coaching and mentoring on team roles, tools, processes, and ceremonies (Sprint Planning, Daily Scrums, Reviews, Retrospectives), providing guidance and support for continuous improvement of processes for the teams and the organization.
• Act as a trusted advisor and confidant to each team member.
• Work with Product Owners to provide communication of Scrum Team progress, status reporting and milestone completion informing various levels of management of sprint development and testing progress, coordinating review and inspections of in-sprint work, including providing multiple demonstrations of the prototype prior to completion and delivery.
• Work within the Scrum Team, and with the PO, PM, Dev Team, and the business in assisting with mitigating impediments that would otherwise hinder completion of work, remove obstacles for the team by escalating issues to leadership resulting in early delivery of customer issue solution.
• Perform as the TFS, Rally, VersionOne, and Visual Studio Online Manager including ongoing modification of issue types and templates to customize for our Development Team’s Scrum approach, and to structure our tools to fit team processes and scaling Agile into the business standards. Function as Jira Project Administrator to create and maintain team projects in Jira in support of scrum and Kanban team issue tracking, metrics tracking and adhering to Compliance. Setup Jira projects for the Scrum teams, create Scrum boards, issue filter queries, and dashboards to support multiple scrum teams scrumming and sprinting.
• Work as servant-leader within self-organizing Scum Teams to improve team collaboration and team’s Average Velocity, responsible for producing Burndown, Velocity, and QA progress reports.
• Support Dev Teams coding in continuous integration environments as well as multiple combinations of integrations, executing short sprints to support frequent, rapid releases into several functional environments.
• Work with Scrum teams to bring team’s velocity to higher levels over the course of multiple sprints and coaching teams in becoming high-performance, high functioning teams. Work with Kanban teams to improve cycle and lead times and in maintaining focus for continuous delivery.

Customer Highlights

• For Confidential, performed Agile Coaching and Scrum Master for the full transition of the headquarters development from Waterfall to Agile Scrum adoption, with outcomes resulting in enhanced team and business performance, increasing operating efficiency, and releasing value to the customer more frequently, increasing releases from monthly releases to releasing every 1 or 2 weeks, thereby improving cycle time. Team velocity improved over 60% within in a year of sprinting.
• For Rockwell Collin’s, performed Agile Coaching for company’s first pure Scrum Team. Used knowledge and expertise of Agile and Scrum to aid in developing a product that was traditionally Waterfall in making the transition from Waterfall to an Agile/Scrum approach. Supported the Scrum Team in developing complex permission based applications, client-server product development and installations for single server and multi-server. Systems had complex security requirements for user and role-based permissions, system interface, multiple products for suite of applications, team conducted 10X research and development and developed demo video for presentation of cutting edge technology integrating the product with wearable technologies, Vuzix and Google Glass.
• For multiple government agencies, DHHS HUD, FCC, GSA, PBS, NASA, IRS and more, supported full on process of Agile development and sprinting, performing rapid releases as the way of doing business.

Project Management/Operations Support/Team Lead

• Throughout the years, have been contracted to serve as the application development product manager and technical lead for enterprise-level development projects, with the responsibility of providing technical direction for systems development for multiple technical projects, performing project scheduling and at times successfully managing multiple projects within very tight deadlines and bringing coordination and completion to development teams, projects, Operations, and Enterprise initiatives.
• Responsible for Project Management of software development projects, including project planning, working with Waterfall, Scrum and Kanban teams in resource management and capacity planning, working with budget, acquisition and planning, participating in yearly budget calls, business process planning, creating project summaries, tech refresh priority reports, and investment decision reports for ITS Operations.
• Monitored the development progress throughout each sprint to ensure projects were within scope and budget.
• Managed the insight and opinions of multiple stakeholders and helped to ensure all stakeholders agreed with the current scope and roadmap of the product.
• Performed Project Management of Epics for long running product development over multiple sprints, and using an iterative approach in the completion of projects. Perform business analysis, user story development, task and ticket creation to support the requirements development process for multiple Product Owners.
• Provided close and frequent guidance, support, and coaching to teams across all roles and functions, including incremental delivery and the value of metrics, monitoring burndown and guiding in improved task estimation, encouraging test automation, deployment automation and Continuous Integration to improve overall execution speed and product quality.
• Conducted user interviews to help identify and understand different process for each user while simultaneously identifying their pain points.
• Worked with Product Owners and the business to incorporate UX best practices / design to ensure a more comprehensive and innovative approach for application development.
• Captured and monitored team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).
• Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
• Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
• Communicated the progress to senior management thru 'Burndown Charts' and other Excel and Jira metrics and progress reports.
• Identified potential project risks and helped developed a mitigation plan to resolve potential issues.
• Responsible for managing the communications with management, end-users, and cross -functional teams of programmers, engineers, testers, and other technical personnel for systems undergoing development and deployment, communicating scope and requirements changes throughout the team, including analysis of development impact and sprint impact.
• Support program reviews, perform technical and non-technical assessments, develop baseline management reports to identify flow, idle time, and capacity.
• Work with Scrum Teams to create tasks needed for various new application features, enhancements, bug fixes, and system development projects with task estimation in sprint planning.
• Responsible for configurations management projects, change management, reviewing and updating existing process documentation, working with completing ITS acquisition and enterprise resource planning,
• Supported new product development by providing high-level business analysis and development estimates, including COTS product analysis.
• Responsible for project management for cross-team collaboration in systems development, process analysis and process improvement for multiple commercial and government customers. participation in product vision and implementation, team vision and creating vision statements and team fitness functions.
• Responsible for daily, weekly and monthly status reporting to provide transparency into the completion of the work.
• Responsible for providing direction and management for the development, engineering, interfacing, integration and testing of complex software solution, ensuring customer business and functional use cases were solved.
• Crafted proposals to satisfy Indefinite Delivery, Indefinite Quantity (IDIQ) contracts involving multiple services, requirements, and labor categories within multiple environments in order to satisfy detailed project requirements within information technology enterprise solutions services.
• Interviewed key personnel in order to obtain details for proposal input; experience working with a team utilizing a unified process and approach to complete proposal responses; Served as the technical lead delegating development responsibilities to junior and senior level developers for rapid application development and multiple rapid releases as well as full SDLC waterfall projects.
• Provided mentoring and training to less experienced staff.

Customer Highlights

• Provided onsite project management and software development for the Federal Communications Commission (FCC) in support of the mission critical system, Operations Support for Complaint Analysis and Resolution System (OSCAR), which included major integration Lotus Notes/Domino, mass storage server components and Sybase backend systems. The OSCAR system accepted data from the general public via the FCC website and a National Call Center for all consumer complaints nationwide via an Oracle front-end. This system was integrated with client-server applications housed in the Common Carrier Bureau where data was ultimately processed.
• For the Library of Congress (LOC), worked on an IDIQ contract within an Integrated Solutions contract for a period of 5 years providing technical writing and technical analysis services. Supported the ITS Assistant Director of Operations, working collaboratively with ITS organization’s Chiefs and Project Managers in all work groups (Technical Facilities and Services, Enterprise Services Engineering, Database Development and Administration, Graphics and Multi-media) on a daily basis, focusing on managing a wide range of Operations technical initiatives, tracking progress of projects and escalating concerns to the Assistant Director of Operations as needed.

Release Management and Planning 

• Coordinate with formal Release Teams working closely in engaging in individual release plans, providing assistance for large-scaled release events, and providing risk analysis and mitigation to business/product and release plans.
• In many positions, applied an Agile approach to successfully completing multiple releases within shorter 1 and 2-week timeframes. Managing release timelines, scheduling adjustments for system delivery, and successfully completing multiple version releases of newly developed requirements.
• Agile methods used to execute short sprints to support frequent, rapid software development releases into several functional environments. Responsible for facilitating and documenting project and release planning, managing product deliverables, performing releases, and implementing product change requests.
• Performed multiple pre-release product demonstrations of completed development for client to obtain the client’s input and desired product revisions prior to release.
• Manage product deliverables and perform product delivery working closely with customers, management, and end users, conducting production release, implementation, and user training of accepted products.

Systems Analysis/Requirements Analysis/Business Analysis (20+ Years)

• In all positions listed in work experience, have been responsible for providing performing requirements gathering and analysis, managing requirements in the form of use cases, user stories, and traditional stated requirements based on established industry best practices. Provide senior-level technical and business analysis in the systems development life cycle (SDLC - traditional Waterfall) for multiple systems development projects. Provide consulting services in the area of continuous process improvement, encouraging companies and teams in implementing Agile and Scrum for product development.
• Identification of appropriate stakeholders and working with development teams to develop the stakeholder conditions of acceptance. Acting as a liaison and facilitator between the business users/community and the IT organization/technical staff, and working with multiple, large and diverse groups of stakeholders (with varying interests), and leading out in the requirements elicitation/gathering meetings and Joint Application Development (JAD) sessions with field and high-ranking decision makers; bringing stakeholders and primary end-users (SMEs) to consensus regarding new system architecture, user, system and application, security, and infrastructure requirements.
• Analyzing and translating requirements into technical and functional specifications, providing technical expertise to stakeholders and advising management concerning major aspects of system design and development projects for internal and external customers; identifying possible alternatives and solutions.
• Leading out in producing and analyzing user technical and related component requirements to ensure integrated solutions were carried out according to client’s needs, evaluating whether technology selected provided the solution that met the customers' needs while offering the greatest flexibility, decomposing system requirements into subsystem requirements, and working Systems Engineering team on preliminary designs, ensuring the IT solutions align with the target business process requirements.
• Overall user experience including creating wireframes, user interface requirements, and functional user scenarios. Working with technical SMEs to obtain requirements for system development for new applications features and existing features that needed to be enhanced or replaced.
• Performing validation and communication technical solutions to meet wide and varying user needs, expectations, identifying constraints and risks, and working closely with developers and customers to clarify requirements and issues, performing requirements elicitation for customized client-server applications (front-end and backend).
• For Scrum and Kanban teams, perform requirements analysis and technical writing for new user story development, including workflow and data diagraming, system diagramming needed to communicate between cross-functional and Matrix teams. Provide daily support to Scrum and Kanban teams in the areas of functional and non-functional requirements gathering and analysis, clarifying requirements and issues to remove any ambiguity, establishing documentation for integrated applications, and development of complex user stories and tasks for various new application features, enhancements, bug fixes, and system development projects.
• Provide business analysis and functional systems analysis support creating as-is and to-be business process documentation and support for existing capabilities and in the design and development of new capabilities and enhancements; ensuring requirements clarification, performing document reviews and updates, cross-reference reviews with customers, verifying documented processes, business process flow modeling, system context and domain modeling, developing system context models, user interface storyboards, business process flow models, and domain models, working within the teams to manage the overall user experience.
• Working directly with multiple stakeholder groups on a daily basis to perform requirements definition, gather and translate specific business rules into system requirements ensuring there is no ambiguity in any requirement; coordinating reviews and walkthroughs with stakeholders using business analyst expertise to drive the development and review of use cases, communicating needed changes to all stakeholders and obtaining approval from client and SMEs for detailed business processes and requirements.
• Facilitating cross-functional work groups (Architecture, Data Modeling, Engineering, User Interface) that include all levels of the organization in order to develop and refine stakeholder and system requirements and use cases.  Lead focused-group analyses and worked with internal leadership and clients to understand and interpret customer needs, assisting customers with development of business cases and ensured system requirements were in alignment with business cases.
• Developing Requirements Management Plans and requirements traceability, Requirements Definition documents, Test Strategy Plans, System Requirements Plans, and System Architecture Documents, coordinating and facilitating documentation preparation, review and approval processes.
• Process analysis and process improvement.
• Working with data modeling teams to assess and review data modeling and entity relationship diagrams as related to the system development.

Software Development/System Engineer/System Architect/Database and Account Administration

• Responsible for software design and development, system integrations, system maintenance, user support, and training for multiple commercial and government customers.
• Responsible for developing concept of operations and interface standards, supporting the development of data and system architectures, data modeling, establishing entities and entity relationships and performing technical assessments.
• Provided system development support for the Concept of Operations, systems architecture, and system requirements definition and data modeling for a multi-phase systems rollout on multiple projects.  Created necessary documentation for the Project Management Life Cycle (PMLC) aspects of the projects. 
• Performed full systems life cycle design and development for customized applications (Waterfall and Agile) and web development.
• Conducted market research activities for technical and systems solutions.
• responsible for the functional architecture as well as the technical aspects of implementing the solutions, performing system and data migrations. including integration test-bed and middleware in order to bring data out of legacy systems into newly developed systems
• support for Data Warehousing and business intelligence requirements, requirements for ETL Development (pipeline activities of copy/import, transformation, destination, and validation)
• building; maintaining; troubleshooting; and modifying custom database applications;
• responsible for system architecture; system security; system performance availability and reliability; and infrastructure management, support of messaging, user accounts, and infrastructure issues in conjunction with Domino Server Administration, Microsoft Windows Server and IIS server support
• Advised customer concerning major risks and constraints in the system design, what system interrelationships must be considered, what operating modes, system software, and/or equipment configuration would be most appropriate for various development projects.
• Performed as server administrator, account creation, disable, setting up access control lists, creating groups, distribution lists
• Performed as database manager, database creation, create table structures, database definition, fields and columns
• Interacted across network, storage, and architect teams for system interdependencies
• Coded requirements for customized client-server applications using HTML, XML, Lotus Notes, LotusScript, and Javascript. Performed system and database integration using Lotus Enterprise Integrator and ODBC.
• Responsible for team code reviews, quality assurance, technical writing, systems analysis, and testing for application development projects.
• Worked with ITS Operations teams as liaison to ITS users for backup and restore issues; working with users outside of ITS to assist with technical issue arising out of system upgrades and patches and various application upgrades. Worked with Enterprise Engineering and Support team in support of virtual desktop infrastructures, imaging, and thin clients.

Quality Assurance and Testing (20+ Years)

• Responsible for quality assurance/system testing for multiple commercial and government customers. Perform quality assurance and testing for all development projects.
• Responsible for testing complex software solutions, providing quality assurance control and testing support for customized application development project. Created test plans and performed user acceptance testing, regression testing and release preparation.
• As a member of the Dev Team, performed sprint testing, pulling builds from Subversion and testing on a VM as well as performing full package installations for continuous integration in single server and multi-server environments from multiple dev builds and from tagged builds to complete sprint testing.
• Work within the team to develop test plans and test scripts, manage test cases, demonstrating and training teams on how to evolve test cases alongside development, improving the test approach for both sprint testing and release preparation, and handling the corporate interjection of regression testing during release preparation when required.
• Provide guidance in adopting test-driven development, with testing sooner and more often as a best practice.
• Responsible for testing out requirements, maintaining traceability, and working with customer and development team through to user acceptance.

Content Management/Information Architecture

• Studying how users consume content, meeting with focus groups to research and analyze user needs, preferences, objectives, and working methods.
• Organizing information by translating user behavior into media structure and element.
• Planning information architecture by studying the site concept, strategy, and target audience, including data categorization and labeling.
• Envisioning and documenting the architectural scheme, information structure and features, functionality, and user-interface design.
• Communicating and coordinating with the users and the business, technology, visual, structural, editorial, cognitive, and brand strategists.
• Creating user scenarios; preparing data models; designing information structure, work-and dataflow, and navigation; evaluating information representation; and conducting creative meetings.
• Crafting interactive experiences; producing workflow diagrams, flowcharts, and storyboards; preparing interaction specifications, navigation rules, organization of information, and site maps. Implementing information architecture by preparing paper and interactive prototypes and mockups including page layout and navigational elements; coordinating with Web Producer and Production Developer to integrate site concept, visual design, writing, interface, and navigational structure; documenting structure and processes.

Customer Highlights

• Library of Congress, ITS – responsible for first ITS Website Design and Content Revision, worked closely with ITS government counterparts, provided information architecture expertise and content management for the Information Technology Services internal Service Offerings website.
• IRS NMCC - responsible for full content development and site experience for the new website design and development to represent the documentation of WAN, LAN, Active Directory, Windows server systems, storage, backup and recovery and database systems for the enterprise.
• Confidential - responsible for business data analysis, performing market research, and elicitation and analysis of requirements for eTransaction processing systems for the Confidential web application transaction processing site, including predictive analytics, behavior driven development, and lazy registration. Conducted risk analysis and gap analysis of transaction processing site, and reported findings and recommendations to VP of Confidential ’s eTransaction work stream. Supported the formal STLC process through test execution and test cycle closure. Documented issues and worked with eTransaction development teams for aftermarket issue resolution and to ensure that all aspects of the eTransaction site were in compliance with the business requirements.
• DOD, MTMC - was responsible for web development including online Reservation Database Suite – Reservation Central Online (RCO), which featured Conference Room Reservations, Equipment Reservations, Training Room and Training Registration, and Video TeleConferencing Room Reservations with a single point of entry from the Department of Defense intranet site.
• For the USAID OIG - was responsible for the website creation and client-server integration of the Consolidated Audit Tracking System (CATS) for US and Global CATS users.

Technical Writing

• Engaged over the years in the planning and execution of a multitude of varying high quality technical writing documents, researching, analyzing, and translating technical information for technical and non-technical users; authoring original content from systems analysis and technical information supplied by others, as well as gathering information directly in order to create the documentation and to start the documentation cycle process.
• In multiple positions, use advanced technical writing knowledge to establish the documentation guidelines as well as the technical writing standards by which many documentation templates are constructed.
• For a majority of the positions in my work experience, was responsible for acting as a liaison between user and business groups and technical staff in the evaluation of specifications and preparation of functional and technical designs, mockups, and UI design, creating full life cycle documentation, technical analysis and writing Requirements Documents, System Manuals, User Guides, and Service Level Agreements, Software Requirements Specifications Documents, IT Policies and Procedures, Interface Control Documents (ICDs), System Design Documents (SDDs), Software Design Documents (SWDDs), and System Maintenance Documents.
• Work within Scrum Teams to perform technical writing and Sprint style documentation for mockups, UI design, and prototyping, using Balsamiq, Visio, HTML, and XML to daily communicate details of business and system requirements and design approach, user interface and user experience, and to revisit design within the sprint as new details emerged in completing the work.
• Performing technical writing for all development projects. Organizing document review and approvals process with various SMEs, conducting interviews with SMEs to gather, discuss and review technical documentation, review process documentation, collect and confirm detailed content to update and document processes and procedure.
• Editing technical documentation authored by others and ensuring documentation was in compliance with company standards and external regulations.
• Facilitating collaboration of teams working in various time-zones to c oordinate and facilitate the documentation preparation, review and approval processes for cross-team collaboration.
• Working with business and government counterparts on creating documentation in line with CMMI, FISCAM, and NIST compliance.
• Ensuring that technical documentation was in a state of readiness for Treasury or Compliance audits.
• Producing installation guides for new system development, updating installation guides to ensure customer documentation is up-to-date with newer versions, writing and maintaining new/revised manuals, bulletins, user guides, and implementation packages ; maintaining product and business documentation; creating supporting technical diagrams and graphs for use in documentation.

Customer Highlights

• For the Library of Congress, ITS - was responsible for working with various technology services groups to develop a broad variety of technical and non-technical documentation including, systems and software documentation, requirements documents, user manuals, and configuration management plans, policies, standard practices, and Standard Operating Procedures (SOPs), budgets for Information Technology Services, P roject Charters, Statements of Work (SOWs); Point Papers, Lessons Learned, After Action Reports, Briefings, MOUs, communications plans, Data Center Shutdown and Recovery Maintenance Plans, Quarterly and Annual Reports, training materials, installation guides, and quarterly and annual initiatives for the primary Information Technology Service groups.
• Worked with Wells Fargo nationally distributed Agile sprint teams to draft, edit and format complex technical manuals, getting final documents completed and published/uploaded for immediate use during the Enterprise-wide Oracle database migration effort.
• In support to the IRS Enterprise MA&SS organization, provided technical writing, and validation and verification of Standard Operating Procedures (SOPs) as well as process analysis/process improvement for the functions of the security analysts in the Cybersecurity Security Operations Center (SOC); ensuring that all SOPS were in a state of readiness for US Treasury Audits
• For NARA, was responsible for creating and managing the contract delivery of the Fully Dressed Use Case document for the Digital Processing Environment (DPE), including managing the input towards the deliverable received from other Requirements Team members, scheduling use case and document walkthroughs, ensuring deliverable deadlines associated with the document iterations was achieved, and providing milestone completion and status reports for project deliverables.