SUMMARY:

• Worked has a Technical Lead/Service operations Management in Confidential and Confidential .
• Have handled projects ( Confidential, Confidential and Confidential ).
• Worked with SAP ECC, SAP BCS, SAP BW, BOBJ, GRC AC 5.3, 10.0 &10.1 (EAM, ARA, ARM and BRM) and HANA Studio.
• Committed Team Lead and Team player.
• Enthusiastic about learning new concepts in emerging technologies.
• Specialties: Consulting, SAP Security Implementation & Production Support (ITIL, ITSM and ITIM)
• End to end team management entailing team scoping, technical documentation, resource & task scheduling, change management, Access management, Application Monitoring and team meetings for reviewing progress of the project.
• Proficient in defining the scope and mission of the teams, plan schedules.
• Experience in assisting in technical matters with the distinction of launching and driving new IT initiatives, re - designing IT infrastructures and achieving organizational objectives.
• Proficient at managing and leading teams for running successful process operations and experience of developing business continuity plans, procedures, service standards for business excellence.
• An effective communicator with exceptional analytical, technical, negotiation and relationship management skills with the ability to relate to people at any level of business and management.
• Experience of driving, restructuring initiatives and implementation of business solutions within the deadlines.
• Assisting internal business partners and IT counterparts to define and refine business strategy and supporting operational processes; spearheading the process up-gradation initiatives.
• Analyzing business needs and spearheading initiatives regarding establishment of IT infrastructure including procurement of hardware and software.
• Managing & supervising the team to act as a single point of contact for all end users’ support needs, follow-up for most of the on-going activities and ensure quality job.
• Reduce duplication of effort
• Ensure adherence to standards an Enhance the flow of information throughout an information system
• Promote adaptability necessary for a changeable environment
• Ensure interoperability among organizational and external entities
• Maintain effective change management policies and practices

TECHNICAL SKILLS:

• Windows 2012 R2, 2008 R2, 2003, 2000 and NT Server
• Microsoft Office Tools
• SAP- Security (R3,BCS,BW & BOBJ)
• SAP GRC AC 5.3,10.0 and 10.1 (EAM, ARA, ARM and BRM)
• Remedy, Jira and Service Now
• HANA Studio
• SAP ERP Central Component (ECC) 6.0
• XML, XSLT, MSXML, DOM
• PowerShell 3.0/2.0/1.0, VBA, Windows Script
• JQuery, AJAX, VBScript, JavaScript
• TFS, GitHub, Subversion
• ITSM: Incident Management, Request Management, Change Management, Problem Management, Critical Management and Release Management

EMPLOYMENT HISTORY:

Confidential

Service Operations Manager/Team Lead/BCP SPOC/Incident Manager

• Direct and manage teams from initiation through closing.
• Define team scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop full-scale team plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis.
• Estimate the resources and participants needed to achieve project and team goals.
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
• Set and continually manage project expectations with team members and other stakeholders.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track team milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plan
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project.
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
• Develop best practices and tools for project execution and management. Communicate team status, task accomplishment, and direction.
• Focus the team on the tasks at hand or the internal and external customer requirements.
• Coordinate team logistics.
• Providing team leadership.
• Ensuring authorized and beneficial changes are implemented in production environment
• Identifying the pain areas in process and getting necessary help from the process owners.
• On time response to Major incidents and driving it to resolution with minimum impact to business and achieve SLA.
• Ensuring the controlling and maintaining of the configuration items.
• Driving continual improvement process for all the applicable process
• Perform Quality Audits.
• BCP SPOC in Hyderabad.
• Escalation point for Client, Managers and Resolving Groups.

Confidential Technical Team Lead

• Performed the post installation activities of GRC AC10.1.
• Activated the BC Sets via SCPR20.
• Created the Connectors to establish the connection from GRC AC10.1 to backend system.
• Downloaded and Uploaded the Rule Set files.
• Created the New Risk ID’s.
• Created the Mitigating Control IDs and assigned the same to the users to mitigate the risk.
• Executed the Batch Risk Analysis JOB for all end users in GRC Prod
• Added the Integration Scenarios (AUTH, ROLMG, SUPMG, and PROV).
• Maintained the Firefighter ID Owners/Controllers, Mitigation Approvers/Monitors in Access Control Owners.
• Maintained the Reason Codes.
• Knowledge on maintaining Rule Set, Function ID & Risk ID with Risk Owners and generating rules
• Create roles via SAP AC using BRM.
• Assigning owners to the roles.
• Modify roles via SAP AC.
• Create Technical Id’s for SAP AC.
• Worked with Charm tool for Transport Management.
• Assigned the FF Ids to Owners/Controllers and Firefighters.
• Worked/Knowledge on MSMP workflow Association with BRF+ Application.
• Worked on Dell one Quest IDM Front-end tool.
• Performed Risk Analysis at user level and even worked closely with Role owners for removal of risks.
• Knowledge on maintaining Rule Set, Function ID & Risk ID with Risk Owners and generating rules
• Providing the log reports to managers based on the requirement.
• Modifying existing as well as creation of new User Accounts
• Creation of Different types of users depending upon the requirement(Dialog, System, Communication, Service and Reference)
• Password Reset and Unlocking User Accounts
• Assigning Parameter values as per the end user’s requirements.
• Assigning roles to users.
• Working with profile generator (PFCG) in creating and modification of roles
• Creating Change Requests, whenever a new role/t-code or update of existing role/t-code takes place in production environment
• Performing UNIT tests on created roles.
• Utilizing system trace (ST01) and authority checks (SU53) for effectively analysing and tracking the missing authorizations for user access issues and providing the missing authorizations(as per the process defined in Confidential AG)
• Good experience on USR*, AGR* tables.
• Maintain assignment of authorization objects for transaction codes in SU24
• Adding/Deleting roles from user’s account in large numbers
• Created User Groups for Easy administration & Maintenance
• Troubleshoot problem tickets, analyse and implement resolution strategies
• Authorization group creation as well as assignment to tables via transaction SE54
• Using Transport Management System for Transporting Roles and T-code changes.
• Periodically analysed user master (PFUD)
• Worked closely with the ABAP and functional team to identify security requirements and help them guide through the requirement
• Performing various security housekeeping tasks such as checking if any users have access to SAP ALL and SAP NEW, inspecting SAP OSS access, checking if any users were not created by correct process, processing leavers, etc.
• Creating Developer key via SAP market place.
• Focal point for Role administration tasks like analysing and creating roles for new entities created by Business Application management team, updating the existing roles based on the requirement coming from Business Application Management team.
• Recently involved in up-gradation of roles and even worked on SolMan configuration to ECC systems.
• Worked closely with support teams for SolMan configuration of roles.
• Created Technical Id’s/Roles’s for SolMan systems.
• Worked on RFC’s for all concerned systems in Landscape.
• Activated UCON parameter’s in RZ10.
• Scheduled UCON/Back ground (RFC) jobs in SM36.
• Coordinated with support teams for HANA Upgrade across SAP landscape for Security Issues.
• User Administration in HANA Studio/HANA Cockpit.
• Created Repository roles in HANA Studio.
• Worked with SAP HANA User management title catalog.
• Worked closely with Auditors for all Audit Support.
• Closed most of Manager action Point’s against our team in Audit.
• Worked closely with KPMG Audit team for Internal/External audits.

SAP Security Lead

• Modifying existing as well as creation of new User Accounts
• Creation of Different types of users depending upon the requirement(Dialog, System, Communication, Service and Reference)
• Password Reset and Unlocking User Accounts
• Assigning Parameter values as per the end user’s requirements
• Assigning roles to users
• Working with profile generator (PFCG) in creating and modification of roles
• Creating Change Requests, whenever a new role/t-code or updation of existing role/t-code takes place in production environment
• Performing UNIT tests on created roles
• Utilizing system trace (ST01) and authority checks (SU53) for effectively analysing and tracking the missing authorizations for user access issues and providing the missing authorizations(as per the process defined in Confidential AG)
• Maintain assignment of authorization objects for transaction codes in SU24
• Adding/Deleting roles from user’s account in large numbers
• Created User Groups for Easy administration & Maintenance
• Troubleshoot problem tickets, analyse and implement resolution strategies
• Authorization group creation as well as assignment to tables via transaction SE54
• Using Transport Management System for Transporting Roles and T-code changes.
• Periodically analysed user master (PFUD)
• Worked closely with the ABAP and functional team to identify security requirements and help them guide through the requirement
• Performing various security housekeeping tasks such as checking if any users have access to SAP ALL and SAP NEW, inspecting SAP OSS access, checking if any users were not created by correct process, processing leavers, etc.
• Creating Developer key via SAP market place.
• Focal point for Role administration tasks like analysing and creating roles for new entities created by Business Application management team, updating the existing roles based on the requirement coming from Business Application Management team.
• Recently involved in up-gradation of roles.
• User Administration in HANA Cockpit.
• Created Repository roles in HANA Studio.
• Worked with SAP HANA User management title catalog.
• Created Standard and Restricted Users in HANA Studio.
• Worked closely with Auditors for all Audit Support.
• Closed most of Manager action Point’s against our team in Audit.
• Worked closely with KPMG Audit team for Internal/External audits.
• Overall responsible for security related issues in Production and Non Production Systems
• Maintained SLA.
• Activation of BC Sets for Workflow, ARA, EAM, ARM & BRM.
• Performed the post installation activities for GRC AC.
• Single point of contact for all support/implementation activities.
• Maintaining Connectors and Connection Type,
• Maintaining Connection Settings, Connector settings, & Configuration settings - Parameters
• Configuring the AC Owners, Role Owners in Assignment Approver, Role Concept Approver Mitigating approver and monitor etc.
• Finalized the list of GRC predefined roles to be assigned to each owner as required.
• Performed Risk analysis and worked closely with Business and Role Owners.
• Maintaining Rule Set, Function ID & Risk ID with Risk Owners and generating rules
• Created Mitigation Approvers & Monitors and created mitigating IDs
• Scheduling Background jobs related to Authorization, Repository Object, Action Usage and Role Usage Jobs.
• Maintaining EAM Parameters and ensuring that it is FF ID based.
• Mapped Owners, Firefighters and Controllers using NWBC.
• Setting up of EAM Workflow.
• Extending the FF ID validity upon approval from business in hyper care.
• Mapping Business role approvers.
• Roles import and setup the Role owners.
• Creation/define of Role Methodology’s in GRC AC
• Created roles via SAP GRC AC BRM.
• Knowledge on MSMP workflow Association with BRF+ Application.

Sr. Technical Associate

• Modifying existing as well as creation of new User Accounts
• Creation of Different types of users depending upon the requirement(Dialog, System, Communication, Service and Reference)
• Password Reset and Unlocking User Accounts
• Assigning Parameter values as per the end user’s requirements
• Assigning roles to users
• Working with profile generator (PFCG) in creating and modification of roles
• Creating Change Requests, whenever a new role/t-code or update of existing role/t-code takes place in production environment
• Performing UNIT tests on created roles
• Utilizing system trace (ST01) and authority checks (SU53) for effectively analysing and tracking the missing authorizations for user access issues and providing the missing authorizations(as per the process defined in Confidential AG)
• Maintain assignment of authorization objects for transaction codes in SU24
• Adding/Deleting roles from user’s account in large numbers
• Created User Groups for Easy administration & Maintenance
• Troubleshoot problem tickets, analyse and implement resolution strategies
• Authorization group creation as well as assignment to tables via transaction SE54
• Using Transport Management System for Transporting Roles and T-code changes.
• Periodically analysed user master (PFUD)
• Worked closely with the ABAP and functional team to identify security requirements and help them guide through the requirement
• Performing various security housekeeping tasks such as checking if any users have access to SAP ALL and SAP NEW, inspecting SAP OSS access, checking if any users were not created by correct process, processing leavers, etc.
• Creating Developer key via SAP market place.
• Focal point for Role administration tasks like analysing and creating roles for new entities created by Business Application management team, updating the existing roles based on the requirement coming from Business Application Management team.
• Recently involved in up-gradation of roles.

Technical Associate

• User administration like creating, modifying and password resetting based on request.
• Role Modification, change, (single roles, composite roles, derived roles).
• Mass Users Maintenance for the business convenience.
• Resetting Passwords for users and intimating password policy.
• Assigned roles to users as per approvals.
• Analyzing User Information System using SUIM.
• Addition, Removal of Transaction Codes, authorizations, authorization objects by modifying existing roles based upon change request.
• Performed Transportation of newly created roles/ modified roles.
• Performed User comparison in PFCG.
• Analyzing missing authorizations based on screen shot sent by the user.
• Optimizing the authorization checks by utilizing the SU53 and system traces (ST01)·
• Locking and changing the validity date for the expired users.
• Extraction of reports for expired users and users who are not logged into the system.