IT PROJECT MANAGER Resume

SUMMARY:

Experince in Software Development Lifecycle, Project Management, Product Evaluation, Requirements Analysis, Data Security, Budget Management, Cost Effectiveness, Problem Solving & Troubleshooting, Team Leadership & Development, Hiring & Training, Cross - Functional Teams, End-User Communication, Vendor Management.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows, Apple OS X, Apple IOS, Android

Software: MS Office 2016, Adobe Creative Suite, Active Directory, Symantec Endpoint Protection, Citrix XenDesktop, XenApp, Ghost, Windows Deployment Services, Image Building, Webjet Admin, Jira, Confluence, SmartSheet, Slack, and Clarizen

PROFESSIONAL EXPERIENCE:

Confidential

IT PROJECT MANAGER

Responsibilities:

Successfully implemented a new Project Management Software and transferred all of our projects.
Cleared the backlog of over 75 projects that had been stale for three years in just 3 months.
Mentoring new project managers in our functional areas on managing projects.
Manage the full project life cycle, from initiation through implementation, gather and prioritize requirements, define scope and schedule, manage development, testing, deployment, and end-user support.
Assist in administrating project management software to drive project efficiency.
Develop Project Portfolio Management (PPM) processes and practices and lead the implementation across all levels of the organization.
Evaluate vendors and proposals and help company choose the best ones based on the expertise, product and solution efficiency and rates.

Confidential

MANAGER

Responsibilities:

Managed and directed the team of 7 full-time and 2 part-time computer technicians to support and maintain the operations of over 2,000 individual and multiuser computers and 250 printers within the University campus and 14 satellite locations.
Championed excellent customer satisfaction by monitoring the IMT Ticketing System surveys, monitored and properly addressed all complaints.
Ensured computer encryption compliance with PCI, HIPAA, and FERPA requirements working closely with the IMT Security department.
Reviewed quotes from vendors, evaluated products and determined product value to the University.
Achieved $5,000 cost savings through successful negotiations with vendors, planned and tracked budgets.

Confidential

LAPTOP LEASING PROGRAM COORDINATOR

Responsibilities:

Managed up to 5 student workers at the height of the program.
Promoted and marketed the laptop leasing program to in-coming and current students at the university.
Negotiated contracts and applied consultative selling techniques to sell various laptops and accessories based on the needs of the current students.
Organized laptop distribution events and collaborated with multiple departments across IMT to manage returns of the laptops.

Confidential

COMPUTER TECHNICIAN

Responsibilities:

Investigated and addressed issue tickets in a timely and efficient manner, troubleshot hardware, software, and network issues on faculty/staff computers.
Created and maintained images for all university computers.

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