SUMMARY:

An accomplished, results - driven leader/IT Executive with demonstrated success in delivery and stewardship of technology solutions for leading organizations in the Healthcare, Financial, Government, Telecom and Retail industries; Over 25 years of extensive experience in innovation, strategic planning, applications delivery and program management; proven ability to lead and motivate teams, on administrative, operational, clinical, business and technological needs with a focus on how these elements work together to drive change; expertise in driving organizational and technological innovation, with a record of accomplishment for delivering business solutions that improve performance, decrease operational expenses and promote company growth; valued member of senior IT Cross-functional teams, contributing a seasoned, broad-based perspective to create pragmatic Innovation strategies and implementation plans designed for efficient delivery and speed to market.

TECHNICAL SKILLS:

Project Management:  MS Office suite (Word, Excel, PowerPoint), MS Visio, PMBOK and SDLC methods, SEI CMM Methodologies, IS0-9001 standards, RUP, RAD, Scrum Agile, Waterfall, Spiral and Iterative Process frameworks, MS Project, Niku Workbench, Clarity, Planview, SDM/SAFE Agile project methodologies

Tools/Applications: Clearcase, Clearquest, Test Director, PVCS, CVS, Visual Source Safe, HP Service Desk Purify, GNU utilities, VisiBroker, CB-series, Bounds Checker, Purify, Quantify, Rational Rose, WASD, WebStress, Web Trends, Rational RequisitePro, Forte, VisualAgeJava, Visual Cafe, C-Cover, RETEK (Oracle Retail), HP ServiceCenter, HP ServiceManager, HP Quality Center, Clarity, Service Now, DevOps, Atlassian JIRA/Confluence tools

PROFESSIONAL EXPERIENCE:

Confidential, Richmond VA

Sr. Technical Manager/Program Director

Responsibilities:

• Led client interviews, data gathering and benchmark analysis and definition of a Mobile Digital solution Roadmap to support Consumer Centric transformation in healthcare
• Designed, planned and executed data center consolidation through Project planning and migration of applications and achieved cost savings, energy consumption reductions, optimal space utilization and improvements in   asset utilization involving SOA RESTAPIs/Micro services. Conducted capability assessment to recognize gaps against Industry benchmarks and developed business architecture across the health plan value chain
• Drive the strategy for building an Enterprise Data Hub to serve as information hub centralizing data ( ~100-200 millions of ) from member, benefits, claims legacy systems/external vendor systems leveraging the state of art technologies/infrastructure Oracle EXADATA/Informatica Power center/Big Data/Real time data toolsets
• Strong background in data analysis/ large data management and consolidation of mainframe, DB2, Oracle platforms/technologies
• Led development of enterprise information technology, Consumer experience (Mobile &Portal) roadmaps, IT strategy, planning, prioritization and execution
• Led IT negotiations with vendor partners for Anthem IT needs
• Collaborated with niche vendors in Digital Health to identify, articulate stakeholders’ unmet needs and to develop and deliver design strategies to address these
• Led an effort to build a strategy for cost-effective automation related to Information Security/SSL certificate renewals
• Helped lead and influence cross-functional teams in the development of new products from ideation, concept development to commercialization
• Managed a multi cultural team engagement, contracting, staffing ramp-up and team integration of off-shore vendor support for Production Support, Information Security, Release Management, Test Data Management
• Recruited to launch Data Consolidation strategy and provide daily oversight of all aspects of IT delivery, including development, QA and business strategies, staff recruitment/training and budgeting/fiscal management. Supervise 10 Project Managers/Scrum Masters and a team of 60 associates and a vendor team of 180 consultants.
• Oversee major data center infrastructure transformation/ upgrade and consolidation efforts saving the company millions of dollars
• Managed up to 8 major and 60 medium concurrent projects with budgets ranging from $250K to $5 million .

Confidential, Richmond VA

Program Director

• Senior Manager with responsibility for development, control and delivery of company’s total annual Chevy Chase Retail Bank Acquisition Program Project Portfolio. $100 - $250 million annual Portfolio was composed of technology, facilities, business unit, and merger & acquisition projects and processes
• Implemented project portfolio selection, prioritization, success measurement and overall management processes embedding project initiation, development, and delivery success jointly in Business Unit and IT business plans. Success criteria include both leading and trailing measurement of budget/forecast, schedule, financial returns and business success criteria for all projects over $250K.
• Managed multiple applications of the Chevy Chase Bank Integration, Ing Direct/HSBC CREDIT CARD LOB projects, consisting of cross-functional teams of software developers, system analysts, data conversion specialists, quality assurance engineers, trainers and customer support technicians. This included complete SDLC lifecycle of the IT projects from conceptualization to Go-Live/production monitoring using SCRUM/Waterfall Project management methodologies.
• Drive the strategy for next generation CARD/RETAIL BANK applications
• Define and Drive the customer engagement plan for new acquisitions/platforms. Drove execution with dev and test teams in an Agile/Scrum. Regularly presented progress to leadership and broader team to ensure sufficient project visibility
• Worked with Executive VP of Project Management to design, document, and ensure policy adherence for multiple project management implementation and support ITIL Service Management Processes and Reporting
• Tracked project status across geographically dispersed teams
• Developed the process for Defect Management related to vendor applications, Change and Release Deployment processes for enhancements/defect fixes. Chairing the Defect Review Boards/Change management reviews involving vendors and Development/testing/Business Analysts/Management. Executive Management Reporting on test status, metrics and quality aspects

Confidential, Chester VA

ITIL Service Delivery Director

• Managing all aspects of IT Partnership Enterprise Service Delivery on behalf of assigned Commonwealth of Virginia State agencies
• Work closely with contract holder (VITA) and Service Delivery areas to foster team relationships and communications to ensure timely and cost effective products, services and solutions meeting customer requirements
• Be a customer advocate - develop strategies to gather feedback and channel it back to the team so that future plans/specs reflect user needs
• Collaborate on development of strategic operational plans; and provides oversight and implementation of policy, procedures, and standards managing Service Delivery operations functions to align with program goals and objectives to manage Virginia State Agency wide infrastructure/Application projects, including Network/Storage/Server Transformation and Migration/Data Warehouse/management tasks/activities
• Conducted focus groups, usability tests, and regular conferences with end users
• Trained/mentored State Agency personnel on ITIL v3.0 Change, Incident, Problem, Service Level and Release management processes. Specific work to conduct analysis, roadmap, design, implement and manage ITIL core processes.
• Instrumental in setting Key Performance Indicator reports to measure performance and set improvement goals for the program
• Contributed to develop Service Level Agreements to meet customer specific milestones and strategic goals
• Chaired the Change Advisory Board meetings to review and assess the risk and impacts of agency wide changes and advise on production deployment schedule
• Mentored staff on ITIL and process adherence. Developed procedures to support asset management, configuration management, incident management and problem management integration points
• Designed a conversion strategy and implemented a new installation of backup software for the over 70 servers for business contingency planning. Developed a database tracking and inventory system to track the multiple jobs and the data each protected. as well the migration of over 20 TB of existing data from several legacy entities

Confidential, Richmond VA

Program Director

• Manage all aspects of Oracle Retail (RETEK) Retail application build-out, including overseeing creation of plans, schedules, and rollout changes for test and production environments in the Merchandizing System Transformation (MST) Retail program using Oracle Retail ( RETEK) tool set.
• Managed the rollout of Pricing, Demand Forecasting, JDA Manugistics tools/capabilities into the production environment, Authored and implemented company-wide procedures for coordination of ongoing change implementation of all servers in the IT department
• Redesign of IT budgeting, prioritization, financial management outsource and offshore development processes and standards. Developed configuration management process to manage vendor patches/upgrades/ ETL application builds to RETEK product suite. Managed feature priorities, cross team dependencies, risks, and mitigations around owned feature areas. Developed overall Release Management plan for the program with Budget estimates, Resource allocation plan and Quality Objectives and Project Management and tracking (EV- Earned Value based performance measurements)Chaired the Change Advisory Board meetings to review and assess the risk and impacts of agency wide changes and advise on production deployment schedule Established requirements to support stakeholders needs and reducing cycle times for managing large Infrastructure projects and migrations for MST Retek and Legacy platforms ( AS/400)

Confidential, Richmond VA

IT Delivery Director

• Responsible for application release management for applications within Credit Card LOB, including test and production environment strategic deployment planning, coordinating, and management, process audit and controls, and metric reporting to senior management
• Managed over 100+ project releases to production, to include product enhancement, issue resolution, audit control, and data configuration components using SCRUM methodology/principles
• Significant contributor to System Life Cycle Development re-engineering based on ISO-9001/SEI - CMM and Lean-Agile principles
• Established test region deployment scheduling and implementation process with Environments Management organization, leading to an increase in deployment capacity and reduction of deployment failures
• Established SLA requirements to support stakeholders needs and reducing cycle times
• Established guidelines/ process for Vendor / ETL / Application Code merges between MAIN and in-flight release branches, and Integrated Release Plans with interfaces to External Systems for major releases

Confidential, Fremont, CA

Senior Project Manager

• Managed the design and implementation of an Internet-based management and e-commerce solution for companies with a mobile workforce.
• Managed contract development teams to facilitate the customization of the final product to the satisfaction of the four partners. Designed and oversaw creation of a collocation facility and brought the project to market under a tight deadline. Served as interim Product Manager, created procedures, facilitated cooperative decision-making and led change management of the product
• Oversaw the rollout of and continuous improvement of Fleet management Software into the production environment, used to replicate over .5 TB of combined data daily on over 10 data replication sets between 6 production and fail-over servers, utilizing customized programming to automate the process. Continuously work with vendor to troubleshoot problems and find solutions.