SUMMARY OF QUALIFICATIONS:

• Bachelor of Science in Management Information Systems with extensive training and development across multiple platforms.
• Expertise in project management, sales & business administration, report generation, leadership, negotiations, procurement, scheduling and planning.
• Aggressive learner who played key role in first high speed internet launch for TWC South Carolina, as well as first cloud based DAC (CAS) system for TWC National Division.
• Effectively manage internal and external teams, providing hands - on support through entire project life-cycle.
• Collaborate, coordinate and negotiate with 3rd party vendors to ensure comprehension of contract terms and conditions.
• Interface between the organization, employees, clients, contractors and key-stakeholders, communicating effectively with individuals from diverse socio-economic backgrounds.
• Strong troubleshooting and problem solving ability, Customer-Centric, service oriented professional.
• Train and mentor personnel and evaluate individual and team performance.
• Demonstrate proficiency using available resources to facilitate the attainment of goals & objectives.
• Data Center, VM, Kubernetes

PROFESSIONAL CAREER HISTORY

Manager

Responsibilities:

• Build Comcast Video IP Engineering Research (VIPER) DevOps team to drive the successful adoption of an Agile model
• Responsible for DAI over VOD, TV Everywhere, IPTV & CDVR components of all IP platform including VM, Kubernetes and bare metal
• Work closely with Development to deploy and continuously support all IPTV solutions nationwide with onshore and offshore teams
• Responsible for coordinating multiple DevOps teams to build Splunk Dashboards for new DAI products

Solutions Consultant

Responsibilities:

• Provided professional consulting, system integration and design services to Liberty Global working directly for the Office of the CTO.
• Contracted to Alticast to support system integration for Comcast Time Warner merger
• Specialize in OSS/BSS including Billing, Monitoring, Operational Consulting, OSS Transformation, Managed Services
• Project management, interactive service deployment (VOD, SDV), DAC/DNCS (CAS) optimization and custom reporting, digital simulcast deployment
• Systems integration for EMV Card team using VMWare and customized software combinations to prep scripts for support teams
• Worked closely with Broadband Command Center product for PacketCable and SIP multimedia configurations, DHCP, DNS, Configuration File Management Proxy, Firmware Management System, etc.
• Financial Systems Integration for EMV Credit Card products using VMWare & Custom Software Suite to create installation scripts for support organization
• Cloud DVR Principal engineer for TWC-cDVR team in Broomfield, CO, responsible for defining Ericsson VSPP (PaaS) automation processes

Senior Solution Sales Engineer

Responsibilities:

• Pre & post sales engineer/technical account management for Cable and Telco video providers.
• Collaborated cross-functionally with engineering and operations teams to build unique Linear, ABR (IPTV) CDN monitoring solutions
• Prepared and delivered informal onsite and WebEx based customer training
• Provided deployment and support multiple Linux and Solaris based appliances for monitoring MPEG 2, 4, HLS, HTTP, Smooth and HDS.
• Assisted with the Integration of QOS & QOE monitoring solution pre and post CDN.
• Provided Closed Caption, CALM and Encoder Boundary Point monitoring
• Handled Centurylink account working closely with leadership in Denver, CO, Monroe, LA and Columbia, MO

Director

Responsibilities:

• Established start-up Operations for Charter outside of Denver area.
• Provided leadership and project management insight for a team of 26 engineers and 2 managers accountable for VOD, Conditional Access (DAC & DNCS), SDV & Streaming Video in 11 key market areas across the US.
• Oversaw digital conversions, conditional access controller consolidation, VOD upgrades and standardization of channel line ups on Switched Digital Video and standard broadcast.
• Responsible for EBIF, STB, TV Guide (EPG), SDV firmware deployments for 3.8 million set-tops nationwide.

Senior Solution Sales Engineer

Responsibilities:

• Provided solution consulting and pre-sales technical support to video and ISP’s on a global scale. Prepared and delivered hands-on customer/employee training and worldwide trade show planning and support.
• Oversaw applications engineering for a Broadband Access Network (BAN) RF Line Gear, Fiber Optic/Cable Wi-Fi.
• Designed Wi-Fi deployments for providers in Malta, Spain, Norway, Virgin Islands, Bahamas, Germany, Israel and multiple provinces in China.
• Managed Technical Program for TWC LA STDC & EDGE deployment to monitoring 8 million set-top boxes in Southern CA.
• Worked closely with Motorola EDGE team on TR069 solutions development for Europe and North America
• Provided systems integration solutions for Headend video product line marketing team supporting DAC, STB’s, ARPD, OM, NC1500, Encoders, Satellite Receivers, APEX 3000 (QAM) and Multiplex/Rate Shaping.
• Created and implemented tech tips, quick start guides for customers on new products within the group.
• Supported Motorola Digital Video product demos for Cable and Telco video providers on DAC, OM, NC1500, RPD, STB, Satellite, Rate Shape/Statmux, multicast video and QAM.
• Pre-sales engineering and onsite lab support throughout US, Canada & LATAM as SME, consulted for various video providers using Motorola video headend equipment.
• Managed video marketing lab for remote and onsite customer product demos, introducing new products and providing both on-site and remote demonstrations.