IT Professional

An experienced IT Project Management professional with SDLC and Infrastructure experience demonstrated by a successful track record of managing global strategic high profile projects in the Pharmaceutical and Financial industries. A results driven “roll up your sleeves” leader delivering mid-to-large-scale cross-functional projects from definition through implementation while directing large teams, including offshore resources through complex projects with accelerated timelines. Adept at “wearing many hats” with keen sight on the big picture without losing sight of attention to detail.

Confidential April 2011 – Current
Senior Project Manager

• Management of Critical Path for multiple work-streams with in collaboration with PMO Governance and the SAM (Software Asset Management) Program Office; Directing contract project managers in adherence to PMO governance, change management, and financial reporting standards in measuring overall project performance based on project progression.
• Directed work for a project team of 10 Analysts while working with the LOB, Vendor Management, and Supply Chain Management in auditing and reconciling Enterprise Software Assets and aligning those assets within the Corporate CMDB in an ITIL driven culture.

Confidential Charlotte, NC June, 2010 – April, 2011
Applications Manager

• Reported to the Vice President of Enterprise Architecture and Data Management in managing a $5.8 Million MDM GRID Computing implementation across (13) SDLC environments to completion. The technology involved an installation of the Enterprise IBM InfoSphere 8.1.2 – ETL Data and Quality Stage (Clustering/High Availability/Virtualized systems environment). Oversight of (4) Project Managers.
• Managed PMO Governance, Risks, Resource Pool, Project Scorecards, Critical Path, and OPEX Budgets in access of $25 Million across Database Technologies, Enterprise Architecture, and BI Reporting Organizations.
• Developed an Enterprise ETL & Database consolidation, upgrade, and migration roadmap on various technologies such as InfoSphere, Informatica, SQL Server, Siebel, Teradata, and Oracle.
• Developed and managed a labor forecast process for a portfolio of 36 Baseline and Strategic projects that included over 200 resources across EDW, BI, and Database Technology departments; involved partnering with BI in creating a Portfolio Management performance dashboard with the use of OBIEE.

Confidential February 2010 – June 2010
Technology Delivery Manager

• Managed a $3 Million B2C eCommerce project based on a Corporate Merger Acquisition involving Brand, Content, Identity Management, and Web Analytics integration centered on Customer Facing / User Experience for a Wealth Management company (Merrill Lynch), to align with Bank of America’s Online Banking and Retirement
• Management eCommerce Platform; Utilized PMO Governance and Six Sigma DMAIC project framework, as well as facilitated R&D JAD sessions between Merrill Lynch and Bank of America.; consisted of 45 team members (onshore/offshore) and ensuring Critical Path Milestones we’re met in tracking to an accelerated timeline.

Confidential– Durham, North Carolina 2002 – 2010
Senior IT Project Engineer

• Enterprise Application COTS and custom software development Project, Operations, Build & Release Management for a Global Regulatory J2EE EDMS (Electronic Data/Document Management System) and a B2B Content Management environment that consisted of numerous Web based projects managed through the use Agile with Scrum while leading an offshore team of software developers in a Six Sigma, ITIL, and PMO driven culture. Provided hands on technical support as needed within the company’s Web Portal and J2EE Records Management environment.
• Managed weekly system and application maintenance, upgrades, bug fixes, as well as enhancement releases, while managing schedule and resource priorities across multiple time-zones.
• Ensured optimal performance of and Infrastructure and SDLC environment by implementing proactive HP BAC/QC automated testing, application monitoring, alerting, reporting, and ensuring adherence against defined SLAs.
• Integrated multiple IT infrastructure and business application assets into a corporate Configuration Management Database know as BMC Remedy in providing ITIL driven metrics and mandating change management protocol.
• Managed the migration of (13) Corporate Intranet environments onto a Web Portal platform.
• Managed an Enterprise implementation of a Web Analytics Reporting platform called Omniture. The reporting environment provided analytics based upon campaigns of Pharmaceutical services being promoted to internal customers such as promoting a new Web Intranet site offering a more effective means of managing GxP Intellectual Property such as data and/or documents based on newly created retention schedules, corporate IP compliance policies, or links to useful information associated to archiving data, documents, as well as new tools for automating electronic signatures, and much more...

Confidential– IT Project Manager 1995 – 2002

• Managed operations and projects within a DSS (Decision Support System) Marketing environment based on (SDLC) process improvements in a Six Sigma driven culture. Interpreted complex IT Marketing LOB requirements into Datamart technical design solutions. Designed and built the GSK Product Marketing SAS Datamart from the ground up as well as developed initial ETL coding with heavy emphasis on SAS and Oracle, as well as set the ground work for SAS Data Mining Tools for mining physician, pharmacy, and consumer data based on behavior analysis. This DSS environment was integrated into an EDW environment providing broader IT opportunities in developing more robust custom developed software applications.
• Managed a Data Management process improvement project that improved the delivery time of key decision marketing data to the LOB from seven days to a two-day deliverable and producing projected additional annual revenue of $10 Million dollars.
• Managed new ETL code development and data migration through the SDLC for multiple therapeutic classes of Pharmaceutical Sales Marketing data;consisted ofprescriber, payer, patient, pharmacy, and dimensional level Data Warehouse data sources, while utilizing SAS and Oracle within a UNIX environment.

Confidential – (1991) IT Systems Analyst, (1993) transitioned to a Business Analyst, then in 1995 promoted to a Project Manager (1995)

• Worked on numerous projects on the Commercial, R&D, and Manufacturing side of the business. These efforts required working across the LOB’s and IT in gathering requirements, designing, building, and operationalizing projects such as listed below:
• Designed with AutoCAD, in addition to building out 13 GW off-site Network Communication facilities as well as oversight of 3 Network Communication Technicians in support of all sites.
• Managed numerous Network Communication and Data Center server implementations in alignment to business requirements.
• Designed, implemented, supported, as well as worked with Facilities Management on new Data Acquisition Laboratories installation projects in support of R&D and Manufacturing while supporting the IT needs of over 500 Chemists and Scientists across the R&D Therapeutic LOB’s.
• Participated in the design, however managed a large-scale Data Communication and Server migration to the new Corporate Data Center located in Research Triangle Park, North Carolina.
• Managed an IBM DSS platform migration to a UNIX OLAP platform as well as trained up to 25 Marketing Statisticians on the (How To)of transitioning from an IBM SAS batch processing environment to an OLAP UNIX environment; Provided Technical Support while developing proposals to scale up an OLAP DSS UNIX platform.

(1985 – 1991) Began working for Confidential as an FTE Jan 29th, 1991
Early roles in POS Electronics PCB Servicing, UNIX Systems Administration, and Network Communications Technician.

Technical Proficiencies
Computer and Software Proficiency: BMC Remedy along with Automated Discovery & Dependency Mapping Tools for a CMDB Federation Database, IBM Lotus Notes, Microsoft Office Suite including: (Lync, MSFT EPM Server 2007 (Project Web Access), Excel, Word, SharePoint, Outlook, Windows XP, Vista, and Windows 7), Solaris and Linux UNIX, HP Mercury Load Runner, Business Availability & Quality Center, Load Runner, Visio, TOAD, Oracle SQL & Business Objects within a Linux and Solaris UNIX environment, SAS 8.0, HTML, NDM, Auotsys, Dreamweaver, Plumtree Portal web development, Web Analytics (Web Analytics with WebTrends & Omniture), Middleware: Websphere, Apache Tomcat, and Weblogic.
Project Management Tools Proficiency: Microsoft Project Server, ChartPro, Jira, SCRUM, CA Clarity, STAMP, Plainview, Nexus, Open Workbench, Project Portfolio Tracker, and SharePoint.
Industry Proficiencies: Six Sigma, GXP/cGMP, CFR 21 Part 11, ITIL, and QMS Compliance document development, Waterfall, Agile, Scrum, Spiral,PMBOK, and COBIT/CAPAs.

Industry Certifications: 
PMP (Project Management Professional Certification, October 2007)
ITIL V3 (Foundation Service Level Management Professional Certification, June 2008) 
GBSS (Six Sigma Training at GlaxoSmithKline Inc. and achieved Certification while at TIAA-CREF in 2011)
CSM (Certified Scrum Master, 2010)

Education & Training
Masters of Business Administration (Specialization in Technology Project Management) 
Confidential University 
Double Major: BSc Business Administration and Computer Information Systems 
Confidential College 
Diploma in Digital Electronics Repair 
Confidential College