SUMMARY OF EXPERIENCE

• As an Information Technology and Business Leader, Andrew draws from his 19 years experience with ERP systems and six years performing business and financial roles.
• He has an impressive track record of delivering business solutions and adding significant value on initiatives.
• In the Testing and Quality Assurance (QA) arena he implemented methodologies, developed and executed test strategies for SAP ECC, CRM, BW and mobile technologies.
• He has planned and actively led all testing, release management and quality assurance activities in global and local initiatives.
• Serving in several leadership roles (Test Director, Client Partner, Director Center of Excellence)
• Managing teams in several countries (e.g. USA, Canada, England, Spain, Australia, India and Brazil) in various industries (Manufacturing, Retail, Media, Management Consulting, Pharmaceutical, Healthcare, Consumer Products, Hospitality, Railway and Government)

TECHNICAL SKILLS AND PROFICIENCIES:

• Test and Defect Management
• Mastery level in HP Quality Center Application Lifecycle Management (ALM); Deep knowledge as:
• An end - user (working extensively in the Requirements, Test Plan, Test Lab, Management and Defects modules)
• QC Admin (establishing permissions and security to users and controlling which users can update specific fields, setting up workflows and alerts, developing custom excel extract reports, implementing business views)
• Solid knowledge of BMC Remedy, ServiceNow, Jirad, Risk-based testing, Requirements Traceability Matrices; ARIS test designer
• Test Automation
• Solid knowledge of Worksoft Certify
• Working knowledge of SAP TAO, QTP, UFT, eCATT
• Application Lifecycle Management and Migration tools
• Strong experience with Solution Manager 7.1, RBE Plus and RBE, Clone and Test, EPI-USE
• Good knowledge of SAP TDMS, Infoshuttle, Live Model, Live Compare
• SAP Components and systems
• Solid knowledge of ECC (HCM, Payroll, FICO, MDM, SD) CRM, BW, PP/PI, Rev Trac
• Working knowledge of SAP SCM, BPC, BOBJ, PP/PI
• Business Modeling
• Good knowledge of ARIS process models
• Programming Language
• Good knowledge of SQL, Visual Basic, PHP, Scriptcase
• Standard applications
• Mastery level in Excel, PowerPoint, Word, Visio, Access

PROFESSIONAL EXPERIENCE

Test Lead and Scrum Master

Accomplishments:

• Promoted to Scrum Master after two months
• Delivered a critical metrics dashboard that integrates with HP ALM and Agile CA (formerly Rally) and tracks development and testing progress
• Implemented a robust requirements traceability matrix leveraging HP ALM 14 functionality

Senior Test Manager

Accomplishments:

• Promoted to be one of the six Pillar Leads for this $20 million project and to serve on the PMO team
• Orchestrated the execution of 100% of planned test scripts while achieving a pass rate of 98% and resolving 91% of top severity defects during an initial integration test cycles fer deployment to five retail stores
• Developed and introduced a series of real - time testing metrics that help the team track progress and take any corrective actions to ensure weekly and overall cycle targets are met.
• Inplemented processes to enable more comprehensive test coverage leveraging more effective requirements traceability and impact analysis.

Integration Test Lead

• Led testing effort on an integrated systems project involving SAP HCM, Success Factors SilkRoad and eVerify
• Spearheaded the leverage of additional functional areas (i.e. requirements, business views, HP Sprinter and HP Traceability Matrix) on HP ALM 12.20

Program Test Director

• Led a dedicated testing team, comprising of 14 onsite test leads and 60 offshore testing resources, and approximately 350 business and IT resources at Confidential
• This global SAP deployment project included
• multiple workstreams: (i.e. Finance, Treasury, Order to Cash, Procure to Pay, Manufacturing, Environmental Health & Safety and HR workstreams).
• Approximately 250 applications external to SAP and 116 interfaces
• SAP ECC, SAP BI/BOBJ, HANA, SAP Solution Manager, ARIS
• Chaired the testing steering committee and provided all relevant updates to senior management on progress of testing activities
• Coordinated the design and development of 3500 core test scripts and ~10,000 test scenarios including data / process variations
• Prepared the test strategy, test plan and other related documentations for the formal testing activities
• Provided leadership on testing activities for the implementation as well as production support
• Spearheaded the establishment of governance and testing processes
• Provided guidance and oversight on the various testing phases
• Functional Testing; Integration testing; User Acceptance Testing (involving 900 end users in 5 countries); Interface testing (documented in SAP Solution Manager) Performance testing and Automated testing
• Promoted and established best practices and processes for HP ALM
• Coordinated and led the initial customization of HP ALM
• Provided oversight and guidance on the development and delivery of training to ~1200 HP ALM users
• Introduced and championed impressive real-time metrics and reporting using HP ALM
• Championed and gained acceptance for test automation strategy and currently leading the development of automated testing using UFT and BPT
• Worked with the client’s leadership team in establishing a Testing Center of Excellence (TCoE) for ongoing post production support
• Praised for major contribution to the overall success of project by promoting and leading critical initiatives in the area of interface and security testing
• Ensured adequate and appropriate test coverage for 116 system interfaces
• Identified and addressed gaps in security roles documented in the ARIS process models and those planned for execution during UAT. Solidified the coverage and traceability of security roles
• Recognized for driving strategic / visionary thought leadership while at the same time maintaining a vital hands-on and operational approach

Test Automation & SAP HR Consultant

• Implemented EPI-USE query manager
• Developed the strategy and approach for leveraging the query tool
• Collaborated with the IT, Basis and HR business teams to validate the requirements and execute the strategy
• Developed 16 complex queries to extract data from Organizational Management, Personnel Development and Payroll
• Received recognition as one of the best consultants who has worked at Comcast

Senior SAP Quality Assurance and Project Manager

• Provided leadership and oversight to 70 resources involved in testing, quality assurance, release management, data management, mobile technology and business intelligence functions.
• Promoted to the primary resource responsible for all QA and testing activities:
• Managing vendor relationships including the preparation and negotiation on contracts for four different companies
• Developing best practices, processes and compliance monitoring activities for teams
• Undertaking full responsibility for identifying, recommending, implementing and maintaining related tools and methodologies
• recommended and implemented Worksoft Certify for test automation. Implemented daily "lights-out" testing to increase test coverage and quality through early detection of regression bugs
• served as site adminstrator and day-to-day manager for HP ALM; managed four active ALM projects including performing all customization as well as support for approximately 2000 users worldwide
• recommended and prepared for the implementation of SAP Test Data Management System to enhance overall data management
• Established and managed a Testing Center of Excellence that provided services (including automated testing, manual testing, performance testing and mobility testing) to various departments and companies
• Managed multiple concurrent projets in addition to regular testing and QA activities:
• Established processes to execute a suite of automated regression test each night
• Faciliatated more effective change analysis by leveraging impact analysis functionality in SAP Solution Manager and Worksoft Certify Impact
• Re-engineered the processes around enhancing the quality and accuracy of business intelligence reporting
• Managed the transition for Microsoft Azure
• Established better traceability and testing of system changes
• Managed the monthly releases; reviewing and estimating effort on the change requests; identifying the relevant tests and coordinating activities to migrate these changes through the SAP landscape
• Initiated and established an automated testing center of excellence (TCoE) that is driving some major gains for the firm. Supervised the development of 1200 automated tests (~30% of all test scripts). Praised, by an executive director, for helping the firm progress to "the modern ages" as a result of the TCoE
• Recognized for recommended and then spearheading the migration of project requirements, from SharePoint, to the Requirements module of HP ALM.
• Implemented comprehensive requirements traceability management, using HP ALM, to enhance the control and coverage with the implementation of a global SAP template solution across member firms. Recognized for delivering a “great heat map detailing coverage progress”
• Identified as one of the top 10 resources, from a total of 250, who made a significant contribution to the successful implementation of the global SAP template solution in the USA, Canada, France, Netherlands, Malaysia, Thailand and Vietnam.
• Provided on-going CoE related support to the member firms that are already in production.
• Singled out by external review firm as one of the key resources within the program
• Received kudos for significantly improving the testing of business reports - developed SAP Queries to more effectively reconcile BW reports
• Spearheaded and developed an impressive metrics reporting process that provides vital insights on the trends and status of various activities

Senior SAP Project Test Manager

• Completed the second phase of Integration Testing with an outstanding high rate of 92% on the Passed Test Cases to Total Cases Executed
• Spearheaded the release management activities; developed and managed the process for SAP transports migration including the design of a SharePoint form to document transport details
• Introduced and championed the “Most Important Test First” principle to ensure effective deployment of test resources and efforts
• Implemented all HQ Quality Center 10.00 modules; successfully completed upgrade to Application Lifecycle Management Quality Center 11.00; provided support as Site Administrator to 160 users
• Prepared, presented and gained approval for key project deliverables
• Championed the use of HP ALM and SAP Solution Manager 7.0 Integrated the Business Process Structure from Solution Manager to Quality Center’s Requirements modules; established a risk-based approach to testing
• Developed training material and conducted training sessions for 70 team members, on using Quality Center’s Test Plan, Test Lab and Defects module; provided an updated training on “What’s new with Application Lifecycle Management Quality Center 11”
• Led the Integration Testing and Interface Testing Phases
• Trained 50 project team members on developing high quality test cases (Common errors in test cases; What makes a good test case?)
• Recognized for establishing Requirements Traceability Management using HP ALM.

SAP Testing Manager

• Led all testing activities in the implementation of SAP BPC for a major retail client
• Developed the testing strategy, testing approach and test plan documents for Integrated, End-to-end and User Acceptance testing
• Coordinated the development of test script
• Conducted training on HP Quality Center 9.2 or the project team; developed job aids for creating scripts within Quality Center
• Developed and maintained the traceability matrix
• Introduced standard defect resolution timeframes along with escalation procedures in order to drive a greater sense of urgency
• Chaired daily defect review meetings and produced daily metrics report
• Created the regression testing strategy and initiated the use of SAP TAO
• Improved the blueprinting and testing processes through more effective tool integration
• Configured and then executed the integration of Solution Manager and HP Quality Center
• Exchanged business processes & testing activities between Solution Manager and Quality Center
• Enhanced Release Management processes and established traceability management
• Tracked planned changes for the periodic releases and coordinated the appropriate tests
• Linked test cases to requirements in Quality Center
• Imported testing results from Quality Center into SAP Solution Manager
• Categorized business processes and process steps to enable better visibility of test coverage
• Reduced testing effort while improving testing effectiveness and efficiency
• Led the final testing phases (end-to-end and user acceptance testing)
• Developed the formal test plan and strategy for the execution of End-to-end testing and regression testing
• Leveraged SAP Solution Manager to more effectively manage and control testing activities
• Coordinated the development of test scenarios and supervised the upload to HP Quality Center.
• Spearheaded the traceability management activities:
• Tracked business requirements from the hierarchical catalogue in Solution Manager to test cases in HP Quality Center and finally to the actual test phases for Finance, GRC and Business Intelligence
• Created the Regression Testing strategy document and coordinated the appropriate refinements in Quality Center to accommodate the related activities
• Accomplishments and recognitions
• Implemented Business Process Change Analyzer functionality in Solution Manager to identify the technical objects changed in transports and then developing specific tests to target these changes
• Designed and developed a series of testing dashboards for key stakeholders and different levels of management

SAP Solution Manager Lead

• Developed a user guide for Solution Manager 7.0 for Blueprinting. Created the business process hierarchy within Solution Manager and migrated all project documentation to this system.
• Developed training material and conducted training for project team members on the various blueprinting activities using Solution Manager
• Led the initiative to create an industry solution reference model within Solution Manager.
  • Built the Business Process Hierarchy, leveraging standard delivered content from the Business Process Repository and augmented these processes with more industry specific ones.

SAP HCM/Payroll and Test Lead

• Successfully executed two cycles of Integrated Testing (along with the timely resolution of related defects).
• Coordinated the cutover initiatives (the mock as well as the final production cutover) and completed all activities ahead of schedule
• Leveraged EPI-USE’s Data Sync Manager to copy 20,000 employees from the Quality Assurance Client to another client to facilitate training session. As well, championed the use of this tool to clone and migrate employee records across clients to streamline testing
• Developed and implemented the Business Blueprinting structure within Solution Manager and maintained this as the central repository of all project documentation
• Coordinated the test data management (TDM) efforts
• Prepared and tracked progress of the project plan for the various sub-teams. Developed a resource level report and identified opportunities for more effective staffing of resources
• Developed a user guide for Solution Manager for Blueprinting. Created the business process hierarchy within Solution Manager and migrated all project documentation to this system. Trained project team members on the various blueprinting activities.

Director

• Established this global system as a central repository for all project related documentation
• Facilitated the decomposition and mapping of business processes that formed the basis for implementing with SAP core system
• Implemented a global help desk facility for all project issues and post go-live incidents
• Implemented a full three system landscape to enable better system control for service desk and change request management functionality
• Led a global project team (technical team based in Belgium and functional members in UK, Canada and USA) in executing one of the enterprise’s quickest upgrades to SAP Solution Manager 4.0; go-live was ahead of schedule

Manager 

• Led a team of 59 in a virtually flawless technical upgrade from 4:0b to 4.7 in the FI/CO; MM; PP/PI; SD modules
• Introduced and managed the leveraging of SAP eCATT for functional as well as authorization testing
• Employed the RBE tool to identify and execute targeted tests
• Rolled out new functionality for FDA Part 11 compliance
• Implemented hand held SAP Console in two distribution centers
• Implemented One-order One-invoice (harmonizing shipping and billing functionality for two related companies)