SUMMARY:

• A visionary wif a talent for building; teams, systems and policies that propel organizational growth and success.
• Proven track record wif over 20 years’ experience in capturing opportunities, cultivating partnerships, initiating strategies, providing world - class client support and delivering complex large-scale systems.
• Dynamic personality and extremely diverse achiever wif teh ability to work efficiently and TEMPeffectively wif C-Level, technical and other cross-functional stakeholders.
• Experienced in corporate strategy and IT transformation, including cost reduction, optimization, savings to P&L and improved business outcomes.

ADDITIONAL SKILLS:

Programming/Tools: Oracle (SQL, PSP’s, Web ToolKit), RESTful, JSON, HTML, CSS, AJAX, JavaScript, light JAVA/PERL, RPG/400, PowerBuilder, SYNON 2E, light XML, ASP, light Visual Basic, SharePoint and WebEx.

Databases: Oracle, DB2/400, MS SQL, ACCESS and MySQL.

Office/Project Software: Microsoft Office, MS Project Enterprise, FrontPage and Visio.

Web & Marketing: WordPress, Email list building, A/B split testing, Marketo, Aweber, landing pages and social marketing.

E-commerce: Miva, 3DCart, Volusion and payment gateways. Founder of Planet Bakery’s baklava.com.

Broadcast Communications, WHYT: On-air radio personality, engineer, and content director for live weekend programming on dis number one rated station in Detroit (top 10 media market).

KEY STRENGTHS:

• Strategic Planning and Data Warehousing
• ERP, EAM & CRM Strategies
• Program & Project Management (PMO)
• Tools, Metrics and Reporting Systems
• Certified Scrum Master
• E-Commerce (B2B-B2C)/Content Management
• Business Process Improvement (LEAN)
• Forecasting and Departmental/Project Budgets

PROFESSIONAL EXPERIENCE:

Manager

• Lead, manage and direct staff of 26 resources including application developers, business analysts, technical architects, deliver leads and project managers in support of healthcare payment software development- integrated wif in-house pharmacy benefit management (PBM) system.
• Provide coaching, mentoring and career path guidance to team members. Align staff wif strengths for efficient and TEMPeffective outcomes.
• Responsible for departmental budgets and employee performance reviews.
• Developed and executed stabilization plan and improved claims payment accuracy by 20% in support of Health Care Exchange commercial plans leveraging OBIEE BI reporting.
• Responsible for disaster recovery, failover strategy, contingency planning and quality assurance around applications and teh corresponding infrastructure and storage.
• Restructured, enhanced and improved policies around security and access related to mission critical.
• Deployed project management best practices centered on strategic portfolio including tools, SDLC processes (Agile/SCRUM & Waterfall), appropriate governance model along wif escalation policies and procedures.
• Developed departmental KPIs in support of service delivery, availability and software quality TEMPeffectiveness.
• Established department policies and procedures around change control, management reporting and failure/root cause analysis (8D).
• Designed, developed and deployed business and operational readiness process that improved application deployments and system configuration by nearly 30%

Sr. Manager

• Developed 3-year technology roadmap; aligned goals, emerging technologies, standardized technology stack, mandates and compliance along wif operational readiness processes yielding a 3% increase in revenue.
• Led, managed and directed team of application developers, DBAs, network specialist, PC support and business analysts responsible for architecting, designing, and developing proprietary application system on Microsoft technology stack.
• Responsible for telecommunications including administration, DNS management and IVR to Siebel CRM.
• Executed and delivered PMO best practices utilizing SDLC processes, tools, KPIs, quality controls, intake model, policies and governance in support of enterprise applications and business (non-technical) initiatives.
• Responsible for departmental budgets, negotiation and administration of vendor services (e.g. TCS, etc.) and employee performance evaluations.
• Executed IT stabilization plan and reduced support by 30% in first three months while improving SLAs by 20% through streamlined helpdesk incident management.
• Developed and optimized disaster recovery plan, including business impacts, risk analysis, recovery time objectives and recovery point objectives.
• Participated in cross-divisional technical review board in support of security, compliance and strategic computing platform.
• Successfully executed Siebel IP2014 CRM/OBIEE BI strategy including call center roadmap wif migration to Salesforce Service Cloud.
• Developed strategy for mining SAP ERP data to other 3rd party systems including Siebel/OBIEE and SaleForce.com leveraging ETL process wif Informatica.
• Establish policies and procedures in support of CAB, failure/root cause analysis and release management process.

Manager

• Confidential corporate project management office (PMO) including tools, processes, governance, change management, KPIs and policies along wif standardized SDLC agile methodologies (SCRUM / RUP).
• Led and managed team of application developers responsible for architecting, designing and developing new Manufacturing Execution System (MES) in support of broadcast environment (e.g. ILVS, batch and 866) to automated storage retrieval system (ASRS).
• Developed project intake model including business case development, funding appropriation and prioritization.
• Led Plex ERP implementation including, MES integration, requirements gathering, planning, communication and company-wide training.
• Improved IT services delivery by 5% through implementation of new service desk and change management leveraging teh ITIL / MOF framework.
• Responsible for staffing and performance management
• Developed high-availability strategy in support of LAN/WAN, storage and manufacturing execution system (MES) leveraging Solarwinds..
• Implemented application life-cycle management and source code control using Microsoft’s Team Foundation (TFS)

Program Manager

• Led, managed and directed diverse application team of over 25 resources in support of multi-million dollar vehicle order fulfillment initiative. Managed vendor partners including governance, timing, delivery and quality.
• Developed funding appropriation requirements, work plans, governance structure, SOW, IT infrastructure impacts, security, roadmaps wif key milestones and detailed integrated release plans.

Business Consultant/IT Manager

• Managed and led team in support of healthcare reform/exchange initiatives including product development process improvements and business readiness. Develop roadmaps, governance structure, key milestones and integrated release plans. Responsible for departmental budgets.
• Lead development of B2B / B2C portal in support of healthcare reform exchange.
• Developed sales and call center strategy using CRM system in support of healthcare exchange initiatives.
• Direct customer facing wif external Sales, Marketing, Underwriting and agencies.
• Identified process improvement wifin customer servicing area resulting in $100,000 savings.

Manager

• Redesigned and Confidential corporate PMO including staffing, tools, funding committee and business integration.
• Manager partnered wif responsible for company-wide $300M portfolio of transformation initiatives wif value capture to P&L.
• Achieved approximately $2M in value related to IT optimization through streamlined sourcing strategy, demand management and lean project delivery. Led corporate contingency planning during labor agreement negotiations and achieved over 30% savings through TEMPeffective use of sourcing strategy.
• Authored Confidential Cross Confidential Shield of Michigan’s 2007 and 2008 corporate business plans.

Project Manager

Responsibilities:

• Delivered Physician Group Incentive program on time, wif cost savings valued at over $200,000.
• Rescued phase I of BlueHealth Connection wellness portal and reduced overall expenditures by $150,000 through restructuring testing plans and eliminating resources.
• Delivered workforce development, succession planning and position management in PeopleSoft.

IT Specialist/Program Manager

Responsibilities:

• Hired and managed geographically dispersed staff of differing cultures and skills. Application Integration in support of Oracle, AS400, MFG-PRO, JD Edwards, Java and web technologies. Responsible for area budgets, requirements gathering along wif vendor management. My initiative and profile were featured in trade magazine Managing Automation, August 2001 edition.
• Developed and executed strategic plan for teh North American, European, and Asia Pacific

  Electronics division for implementation of shop floor EAM system.

• Managed team that developed enterprise Oracle web based PLM system.
• Developed, recommended and administered IT policies and procedures.
• Assembled offshore software development team (Cebu, Philippines) reducing costs by nearly 70%.
• Negotiated lucrative corporate licensing agreements and service contracts for COTs EAM software resulting in savings of 60% per-site and reduced support costs by 20%.
• Achieved rapid ROI of $3 million in annual savings wifin 18 months of deployment of EAM system through high adoption rate, supply chain strategy, process improvements, and data warehouse.
• Streamlined MRO procurement process via MFG/PRO resulting in 20% improvements to supply chain efficiency.
• Reduced manufacturing operational maintenance costs by 24% through teh deployment of regional B2B spare parts stores, improved machine uptime and consolidating legacy systems.
• Reduced IT capital costs by 35% through data warehousing strategies and standardizing architecture
• Managed AS/400 Synon/2E development team creating release accounting, shipping and EDI interfaces to MRP/ERP systems.
• Responsible for employee performance evaluations and operations reporting to executive committee.
• Liaison and cross-functional consultant to all levels of associates across worldwide Lear locations.

Southfield, MI

Responsibilities:

• Programmer/Systems Analyst - Consultant to Lear Corporation (formerly UT Automotive)
• Lead programmer responsible for integrating EDI package to multiple MRP systems. Provided worldwide package application support to 27 manufacturing facilities.
• Created release Accounting / EDI applications using SYNON/2E CASE tool and RPG to support MRP.
• Successfully placed billable CTG associates on UTA projects, generating $300,000 in revenues.