Central Office Manager Resume

Professional Strengths:

Experienced in Systems Management and Project Coordination. Examples include implementing new work tracking system at Frontier and moving the Corporate Data Center at Rochester Telephone.
Experienced in Telecom Operations Management and Supervision. Have managed Union (CWA and RTWA) employees and led work groups of 30 or more people.
Experienced in training needs for new systems. Helped bring in new order systems to track telephone orders for Frame and Switch employees at Frontier.

Professional Experience:

Confidential

Central Office Manager (5/99 – 3/10)

In charge of all Central Office Work for 28 manned and remote offices. Responsible for supervising, training and appraising 30 or more Central Office Network Technicians. Responsible for Switch, Frame and Data Operations in the Central Offices. My work group was part of an overall team that provided 24 hour, 7 days a week monitoring and maintenance for all critical switch and support functions to provide over 350,000 local customers with phone service.. Budget responsibilities in excess of $6 million.

Confidential

Administrative Services Coordinator (8/95 – 5/99)

Managed a work group at the Corporate Office who provided various services at all company locations. Responsible for Shipping and Receiving, all company copiers, mail processing and messenger services. 12 full time employees and 4 contractors. Budget in excess of $2 million.

Coordinator of Computer Operations (2/90 – 5/99)

In charge of Company Data Center and all mainframe computer data processing. Staffing for a 24 hour, 7 days a week operation. 35 people in my work group including 4 Management employees. Responsible for over $10 million of computer equipment.

Education:

B.S., Business Administration Confidential Institute

Numerous Certificate programs in Telecommunications, Management and Supervision.

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