SUMMARY:

• Results oriented Technical Manager/Engineer with 20 - years of experience in leading and managing teams providing leading edge technological solutions to Corporate, Govt and DoD nation-wide IT infrastructures.
• Possess t echnology qualifications in network infrastructure support, systems administration, IT management, network/server operations, hardware/software solutions, and System Development Life-cycle testing . 
• Possess strong communication skills, customer focused, and have a proven record of ad apt ing to new environments.

TECHNICAL SKILLS:

• MS Project
• SharePoint
• Visio
• JIRA
• Microsoft Windows 2003 and 2008 Server
• Microsoft Exchange 2003/2007/2010 Server
• Internet Information Server
• SQL Server
• Check Point Firewall
• Citrix Metaframe
• VPN
• UNIX
• Windows XP
• Windows 7 and Windows 10
• Office 365
• Microsoft Office 2010 Suite ( Word/Excel/PowerPoint / Project )
• VMware
• Server Virtualization
• SharePoint
• Symantec Antivirus Server
• Cisco routers and switches
• Load Balancers
• SAN
• NAS
• Veritas Backup Exec and NetBackup
• Blackberry Server
• VLANs
• wireless technology.

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

Sr Project Manager/Task Lead

Resposibilities:

• Prime Contractor supporting all eDRS Task Orders.
• Manage the successful execution of all deliverables of all assigned Task Orders for eDRS, as well as for the growth of subsequent Task Orders. Yearly budget of $3,000,000+.
• Lead and manage a support team of consisting of Business Analysts, Developers, Engineering support, Database Administration, System Testers and Help Desk support, which includes subcontractors.
• Manage the software development and deployment of all application projects/initiatives through their entire life - cycle using an Agile approach for the Supplemental Nutrition Assistance Program's (SNAP) Electronic Disqualified Recipient System (eDRS). Manage this workflow using JIRA and MS Project.
• Manage all Stakeholder and Business Owner collaboration and communications.
• I lead efforts in the definition of requirements and creation of solutions for the Business Owners, as well as define project scope, resource estimation, and scheduling for all supporting Task Orders.
• Manage and lead day-to-day project activities and related meetings.
• Manage all Project Risks.
• Lead a weekly status meeting with Business Owners and supporting contractors to review new system requests and report status of ongoing projects.

Confidential, Vienna, VA

SQL Operations Task Lead/Manager

• Managed all user support responsibilities for the Energy Compensation System (ECS) Software Maintenance team at the Dept of Labor.
• Significantly raised the level of customer support since taking over the Management/Lead responsibilities of the ECS Software Maintenance team by improving upon communications with the user community, introduced bench marks and targets for critical performance metrics to meet customer SLAs, pinpoint issues and recommend improvements when needed, improved upon all processes and procedures for the environment.
• Managed the efforts of getting System Developers to refocus on resolving a very large list of open/pending outstanding user data issues t hat were not being addressed over several months due to the main focus being only on development tasks. A new section was created specifically for handling software maintenance data issues for users.
• Successfully managed all SLAs set forth by senior management. 
• Lead a detailed monthly meeting with senior management on the trend analysis for ECS issues to identify problems and improve customer support.

Confidential, Reston, VA

SQL Operations Task Lead/Manager

• Managed all user support responsibilities for the Energy Compensation System (ECS) Software Maintenance team at the Dept of Labor.
• Significantly raised the level of customer support since taking over the Management/Lead responsibilities of the ECS Software Maintenance team by improving upon communications with the user community, introduced bench marks and targets for critical performance metrics to meet customer SLAs, pinpoint issues and recommend improvements when needed, improved upon all processes and procedures for the environment.
• Managed the efforts of getting System Developers to refocus on resolving a very large list of open/pending outstanding user data issues t hat were not being addressed over several months due to the main focus being only on development tasks.
• Successfully managed all SLAs set forth by senior management. 
• Lead a detailed monthly meeting with senior management on the trend analysis on ECS issues to identify problems and improve customer support.

Confidential, Washington, DC

Sr Analyst/Principal Systems Engineer

• Provided PMO support to Govt. Project Managers
• Assessed project performance based formulated metrics for reporting on the health of projects; developed recommendations for procedures and techniques to mitigate project risks and scheduling issues.
• Recommend process and procedure improvements for managing schedules and mitigating project risks.
• Supported new opportunities for the business by providing technical input and gap analysis for proposals

Confidential

Senior Project/Task Manager 

• Managed the intelligence product life-cycle application development and maintenance of IPDS (Intelligence Product Dissemination Suite).
• Managed communications with Govt. stakeholders and developers to ensure all requirements were clearly understood.
• Managed the efforts of external developers in meeting customer deliverables by providing quarterly updates to IPDS for the Intelligence Solutions and Integration Branch of DHS. IPDS purpose is to implement a streamlined flexible process to author, review, and disseminate high-quality intelligence products for a customer base in multiple security domains.
• Reviewed and provided technical comments on all deliverable documentation.
• Performed hands-on ‘User Acceptance Testing’ of quarterly software updates to IPDS to ensure all customer requirements were met.

Confidential, Chantilly, VA

Systems Engineering Functional Lead Manager/Sr Project Manager Infrastructure Lead

• As Systems Engineering Functional Lead, I led and m anaged the operations of a team (27) of system engineers and other technical personnel within an integrated environment testing the DoDIIS client/server baselines and mission applications on Dell hardware. Areas of responsibility covered Configuration Management, Independent Verification and Validation testing, Systems Security (I&A), Technical Documentation, and Architecture & Technology Insertion. I was able to raise the level of support to the mission by increasing the output quality from my team, therefore achieving very high marks from the customer .
• Performed audits of processes and procedures, and made recommendations for improvements.
• As an Infrastructure Project Manager,  I managed all DoDIIS Infrastructure requirements  for I ntelligence S ystems supporting the war fighter . Customers supported were intelligence agencies within DoD.
• Successfully m anaged several concurrent projects simultaneously in support of program requirements and deliverables for the DoDIIS client and server baselines and m ission applications (COTS and GOTS) based on requests from customers in the Intelligence Community.
• Maintained constant communication with senior management ( contractor, government, and military) on a daily basis, keeping them informed of changing status, anticipated issues, and emerging risks.
• As a Sr. Network Engineer, managed and maintained a high level of support for all network engineering efforts in support of JDISS’ internal Microsoft network testing infrastructure comprised of (15) Microsoft Windows 2003/2008 Dell servers, (10) Sun Solaris v9 and v10 servers, and Exchange 2010 servers.

Confidential, Alexandria, VA

Systems Planning & Analysis 

• Led and managed a technical team of (10), performed hands-on Tier-3 high-level network engineering tasks in support of the WAN network Infrastructure, which consisted of (6) office Locations with (25) Dell servers operating Microsoft Windows 2003 S erver, Microsoft Exchange 2003, Symantec Antivirus Server and Symantec Corporate Edition for clients, BlackBerry server, Terminal Server for remote access, Document Management system, CheckPoint Firewall server, s everal CISCO switches and routers, and Windows XP clients.
• Significantly increased the level of IT support to the company (4 5 0+ employees) by implementing cost effective fault-tolerance solutions for the entire network infrastructure , therefore achieving a 99.99% uptime.
• Developed and implemented both short-term and long-term strategic IT goals, which enhanced mission-critical business operations.
• Managed a yearly budget for the IT department ensuring they complied with stated goals, guidelines, and objectives of the business.
• Developed, managed, and evaluated metrics for internal and external (with vendors) SLAs to assess QoS.
• Scheduled and d eployed cost effective solutions , which increased the performance levels and reliability of network links between all company offices .
• Successfull y led and managed all IT efforts during the company’s corporate office move.  A great deal of planning, design, and management of IT consultants and vendors went into this big project to ensure its success.  All internal company infrastructure support personnel were recognized by the CEO for a job well done .
• Developed and implemented IT policies and procedures covering architecture, security, disaster recovery, standards, purchasing, and service provision.  This improved the quality of IT support and the performance of the IT infrastructure for users in support of company clients.
• Managed the efforts of multiple outside vendors and consultants in support of the company IT infrastructure.
• Deployed Polycom Video Teleconferencing communications solution, which resulted in a time/financial savings for meetings with out of state clients , and for meetings between company office sites.