Team Leader Resume Alexandria, VA - Hire IT People

SUMMARY:

Valuable administrative professional with 10 years of diversified experience providing top - notch data entry by being scrupulously vigilant about details. Project management, membership coordination, personnel supervision and motivation that have helped organizations thrive. Commended for accountability and achievements in devising creative solutions to complex issues; focusing on enhancing reliability, improved data entry operations, and customer satisfaction by 10%.

CORE COMPETENCIES:

Strong interpersonal and oral/written communication skills;
Strong time management, and problem solving skills;
Outstanding file management and project coordination & implementation skills;
Cooperates and collaborates easily with management and staff;
Ability to work independently;
Ability to handle multiple tasks simultaneously from start-to-finish
Strong alpha and 10-key data entry with 98% accuracy
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), ADP Labor Management, and TIMSS Database Software

PROFESSIONAL EXPERIENCE:

Team Leader

Confidential, Alexandria, VA

Responsibilities:

Successfully manage the data entry/fulfillment team by monitoring the workflow and staffing levels to ensure service levels are satisfactory as prescribed by departmental standards.
Train, supervise, motivate, and evaluate data entry and fulfillment representatives and associates with company policies and procedures; provide improvement plans for employees who are not meeting expectations.
Serve as an On - site Coordinator for several Professional Development courses and Business Education Seminars; develop, implement, and manage the logistical tasks that are crucial to the program s success.
Accurately analyze situations; taking appropriate action; identifying problems and recommending solutions.
Interpret, apply and initiate various policies and procedures; maintaining cooperative working relationships; interacting with the general public in a helpful, courteous and friendly manner.
Provides support and project management to high value corporate clients with responsibilities that include: processing price plan analysis, reworks, resolving billing issues and handling escalated data entry scenarios within 24 hours.
Interact with Directors, Managers, direct reports (team of 5), members/customers, peers and other department Analyst to ensure the day-to-day operations are successful.
Provide back-up to the Senior Data Entry Representative in his/her absences.
Process membership, conferences, and seminar registrations often into the Timss database.
Provided a data and fulfillment statistical report to Manager and Director monthly.
Analyzed monthly reports and reported any trends.
Closed cash either on time or early before successfully each month.

Senior Data Entry Representative

Confidential, Alexandria, VA

Responsibilities:

Processed membership applications and conference registrations accurately and within a specified timeframe.
Trained and motivated new staff and temporary staff in areas of data entry and product knowledge; which aided in meeting company goals and objectives and improved efficiency.
Cultivated strong customer relations both internally and externally by providing dedicated customer service.
Provided effective and timely resolution of problem batches by resolving them in a 24 - 48-hour timeframe.
Serves as a point of contact for the Joint Billing program by managing accounts associated with said program; effectively meeting departmental key performance indicators in areas such as: maintain a 98% or better data productivity score and having a one-stop-shop customer service mentally.
Completed ongoing training related to sexual harassment, new products and services, and corporate policy changes.
Demonstrated best judgment in the disbursement of adjustments and credits.
Traveled to various cities to serve as an on-site coordinator in support of various programs.
Served as backup to the Team Leader, Processes.

Data Entry Representative

Confidential, Alexandria, VA

Responsibilities:

Provided customer services related support by reaching out to members whom applications were incomplete.
Provided effective and timely resolution of problem batches by resolving them in a 24 - 48-hour timeframe.
Effectively meeting departmental key performance indicators in areas such as: maintain a 98% or better data productivity score.
Completed ongoing training related to sexual harassment, new products and services, and corporate policy changes.
At times, traveled to various cities to serve as an on-site coordinator in support of various programs.
Processed membership applications and conference registrations within a specified timeframe.

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Team Leader Resume

Alexandria, VA

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