SUMMARY

An accomplished professional in the field of Computer Networking with 15 years of comprehensive experience in technical project management ranging from requirements gathering, product conceptualization, development, testing and deployment to customer support. Possess a demonstrated talent for analyzing problems, implementing innovative solutions and excellent communications skills. Strong team builder and facilitator; foster an atmosphere that encourages talented professionals to apply skill sets to achieve maximum productivity.

Confidential 2009 - Present
Technical Manger, System Integration Testing
Managing a group of engineers to perform system software integration testing. This activity involved working in tandem with the development teams, field deployment and other testing groups. Activity involved qualifying software for public safety communication using standards like P25/ISSI, EDACS, and OPENSKY. This resulted in a focal point for all software qualifications before being deployed at customer sites at various regions over the country.

• Involved in setting up the lab, hiring and creating a test process to work efficiently with development teams, program managers and field deployment engineers to assure quality software is delivered to customers. Gathered all technical requirements from various stake holders, developed test cases, test plans and bug reports. This resulted in having a fully functional team in less than ninety days since its inception.
• Managing schedules using Primavera to track deliverables and resources loading for the group.
• Provided team updates to cross functional and senior managers on weekly basis through emails and conducting regular team meetings. Additionally, provided all team information on Microsoft share point. These tools provided timely updates to all stakeholders and alerted incase of any serious software issue.

Confidential 2005 – 2009
Infrastructure Support Project Manager 
Managed a nation wide complex network deployment for wired, VOIP (Vocera) and wireless LANs for the company’s premier project (Health Connect) for clinician’s to access health records electronically.

• Planned from initial gathering of project requirements, budgeting, developing the project scope, building business case, vendor selection for project execution, to project closure. This resulted in smooth project roll outs with 100% success in network go-live. Worked on change & risk management for large technical projects involving patient care.
• Trained new hires and other stake holders on the wireless technology for patient care.
• Assisted in project budgeting netting over $2 Million, man power calculation, change management request and risk management. Reported project trends to senior management & followed up by business & technical feedbacks for betterment of process & technology.
• Involved in vendor selection and coordinated with vendors to provide equipments, network assessment and assistance in deployment. This provided 100% accountability in the process.
• Proven ability to write and respond to SLAs, SOWs, RFPs and RFQs and manage Quality Assurance workflows. Help to create MRD & PRD. Provided region wise status report, issues log writing of technical requirements and project trends to senior management.
• Worked with finance to provide budget & get the best bid from the vendor to perform work.
• Performed project risk analysis and got technical & business requirements from stake holders.
• Interacted with other colleagues to perform product and market analysis for various products.
• Coached to identify network problems by providing training solutions to engineering staff and created the Wireless LAN (WLAN) troubleshooting document & check-list template for all areas of WLAN deployment in the health care arena, resulted in 80% reduction customer complaints.
• Contributed as WLAN Subject Matter expertise for colleagues and clients on the technical aspects of projects and products. Supported client mission critical applications (EPIC) roll outs & end user testing. No complaints reported either on roll out or user experiences.

Confidential 2004-2005
Software Engineer, System Testing Group.
Key Customer release senior test engineer for ISIS, L2VPN, MPLS and QoS features on Carrier grade core router.

• Interacted with customer teams on new features releases through lab setups and beta testing. This resulted in product sales over 2 million in annual sales.
• Provided Status update to senior management on daily status of testing and open critical issues.
• Supervised and managed over all team’s test labs like maintenance, scheduling & inventory.

Confidential 2002-2004
Manager, Test-Validation & Customer Response Team
Launched a 12 member Test & Customer Response team from ground up to provide testing support for software development activity and providing solutions to customers at offshore locations. Ranked in top tier and awarded the best team in 2003.

• Oversaw from team hiring, lab creation, mentoring, budgeting, test plan creation and interfacing with different engineering team’s world wide.
• Negotiated with vendors in providing equipments for the lab and planning equipments. Prepared and administered a $1 million operating budget.
• Achieved excellence in providing testing support to development teams and becoming a focal point of customer response teams. Worked extensively with Channel/OEM partners.
• Initiated and implemented a change management system that eliminated program duplication and it provided a clear audit trail of all program modifications.
• Adapted CMM process in all testing activity. Actively contributed to the company’s SDLC development process. This resulted in 100% in quality control.

Confidential 2000-2002
Member Technical Staff, System Verification & Integration Testing
Duties included testing for IP protocols & System services and staffing, lab management and coordinating software releases with offsite teams.

• Performed the system testing of PPP, IP & MPLS forwarding plane, Local Forwarding Engine, CLI and System Services. Tests included Interoperability & Performance testing for ISIS and BGP on core switch.
• Created a daily regression test suite for evaluating nightly software builds. This resulted in quick turn over of software builds for testing newer versions software code during development.
• Built a team of engineers to perform product robustness and stability testing. This resulted in a more stable product that was successfully rolled out at customer sites.
• Coordinated in the activities of System Integration testing during the different stages of code development and product field trails.

Confidential 1994 - 2000
Development Test Engineer, Routing Protocols 
Responsibilities included working with development teams on ISIS protocol. Provide Support on LAN, ATM, Desktop protocols and managed a 15 member support team.

• Evaluated simulation tools for performance and scalability tests. Worked with customers during field testing to provide feedback to product development teams.
• Tested new feature for ISIS routing protocols and advised on improvements on various features like Non-stop forwarding, Mesh groups and other new features.
• Mentored a group of three regression engineers on various routing protocols testing.

Lead Customer Support Engineer for Confidential
Managed team activities as which included working on customer escalated issues, team training, shift scheduling and resources for technology and identify team requirements for day-to-day operation. Awarded the Best customer support engineer during quarterly review.

• Lead engineer, which included working on customer escalated issues, team training, shift scheduling and resources for technology and identify team requirements for day-to-day operation.
• Worked on providing technical information and troubleshoot problems on different platforms and technologies such as TCP/IP, Novell, IPX, AppleTalk, Banyan Vines and Client workstation including UNIX, Win95, Win NT & Macintosh. Formulated customer solution by analyzing network traces.

Technologies: Wireless 802.11, IP Protocols, QoS, MPLS, Frame Relay, ATM & VLAN switching.
Languages: C, UNIX Shell, Tcl/TK, PERL and Expect
Hardware: Cisco’s Catalyst Switches, Routers, Concentrators. Symbol’s WLAN Switches, Mobile Devices & Scanners, Juniper’s switches & Caspian core/ access routing products
Interface: Ethernet, Channelized port, Gigabit, POS, Serial FDDI, Token and ATM
Testing tools: Adtech AX-400, Agilent Router Tester, IXIA and Smart bits

EDUCATION
Confidential University 
MS Math & Computer Science

Confidential University 
BS Electrical Engineering

CERTIFICATE

• Cisco Certificated Internetwork Expert (CCIE),
• Business Requirements Management
• Cisco & Symbol Wireless Product Certification
• Project Planning Analysis and Control
• Vocera & Airmagent Product Training
• SOX Compliance Training