SUMMARY:

• 20+ years’ experience successfully leading complex technical software implementations (web, desktop, mobile) throughout the entire Software Development Lifecycle (SDLC)
• Deep and broad experience leading user focused software implementations across a variety of platforms (Windows, Oracle, iOS, Android) and architectures (client, server, open, proprietary, highly integrated, etc.)
• Experience leading Digital Media projects and programs, specifically as Lead Program Manager for RealNetwork’s 7x24 live streaming broadcast of CBS Big Brother series and as the project lead for the City of Bellevue WA’s Digital Asset Management implementation.
• Led team of Confidential executive managers in definition and delivery of a new Business Analytics reporting framework for Confidential newest set of mobile - focused video products - RealPlayer Cloud and connected device clients (iOS, Android, ROKU, Windows Desktop).
• Managed RealNetwork’s Beta and User Research programs including user facing communications, feedback triage and prioritization process as well as a team of 5 on-site beta testers
• Initiated and developed partnership with Oracle’s public sector BPM (Business Process Management) & SOA (Service Oriented Architecture) technical sales/consulting team; end result was City of Bellevue’s acceptance into Oracle’s Insight Program, reserved for Oracle’s strategic customers and a savings of 45k to the City of Bellevue.
• Drove definition of the City of Bellevue’s ECM (Enterprise Content Management) KPI’s and implemented a Google Visualization SharePoint WebPart to enable an “at a glance” view
• Project managed design and development of Microsoft’s Windows Live Groups, version 1, a highly integrated, user facing, globally available online consumer product.
• Created a patented methodology to better elicit user stories and technology product requirements: “Identifying Technological Solutions for User-Centric Product Designs” U.S. Patent #8090608, issued January 3, 2012.
• Led the Encarta global product registration user experience/rebranding product upgrade effort resulting in a 50% increase in worldwide user registrations across all languages of Microsoft Encarta.
• Earned a top 10 finalist spot in Microsoft Innovation Women’s Challenge - presented concept and business plan for a time-based social search tool built on the Windows Live Platform to a panel of 5 Microsoft Vice Presidents.
• Demonstrable experience with people management and motivation skills.

EXPERIENCE:

Senior Technical Project Manager

Responsibilities:

• As a consultant, manage day to day operations of Microsoft’s Auto Device Lab sustained engineering effort, including both onshore/offshore development and QA staff. In addition, me is the lead PMs driving long term initiatives for Microsoft

Lead Program Manager

• Successfully managed on-time delivery of crucial software components, supporting processes, and beta testing program outcomes for RealNetwork’s newest suite of products - the RealPlayer Video Cloud and its ecosystem of connected clients including desktop (Web, PC ) and mobile device (Android, iPhone, iPad, Roku).
• Prior to delivering the new RealPlayer Cloud, me planned, scoped, and delivered RealPlayer 14 SS7, RealPlayer 15, RP15 SS1 and SS2, and social tools and components for RealNetworks’ live 7x24 video broadcasting of CBS’s Big Brother Season 14.
• Most recently was a member of RealNetwork’s RealPlayer Leadership Team reporting directly to the Vice President of RealPlayer Product Engineering; was a key player and instrumental in designing the next generation of RealPlayer Cloud end-to-end analytics reporting.

Consultant

• Part time consultant contributing to the design of and implementing visual analytics for both private and public sector clients . Data visualization and reporting tools me leverage include Microsoft Excel, Google Analytics, Tableau Public 8.1, Omniture, Clicktales, etc.. Led the definition and design of a framework dat enabled efficient implementation and deployment of Microsoft’s online Office suite (Office 365). The framework spanned backend administration of the system to deployment and configuration of both PCs and mobile clients.

Business Systems Manager, Enterprise Content Management

• Defined strategy, led change management efforts, designed and delivered enterprise content management, business process management, and digital asset management solutions across all City of Bellevue departments.
• Implemented solutions using Oracle’s ECM suite of products with core focus on digital content management (Utilities videos) and, content integration (example - Oracle’s Financial JDE product with ECM stored documents), and end to end workflow solutions (example - City Council Agenda Packet Approval workflow process).
• Led business process optimization efforts for the City’s Paperless Permitting initiative - worked closely with the City’s permitting stakeholders in defining processes (as-is and to-be) and implementing proof of concept prototypes. Partnered closely with Oracle’s Public Sector Technical Sales team to halp educate city stakeholders on content management and business process management solutions and tools.

Senior Lead Program Manager

• Managed design and development and delivery of Windows Live next generation social web applications and services, specifically Windows Live Groups, v1. Served as an agile Scrum Master during development of a consumer focused productivity/scheduling solution. Managed infrastructure components of Microsoft’s Live Meeting service and its offshore vendor development team.
• Program managed Microsoft’s Encarta online product marketing and partner branded Web site. Interfaced directly with external vendors to ensure their product’s placement, descriptions, and visual appeal met Partner goals while aligning with Microsoft’s business and technical requirements.
• Managed multiple Profit Centers with a yearly budget of 4.5M; managed 3-level team structure with direct reports & total team size of 50 people. Travelled globally implementing new release processes in Microsoft’s Dublin and Singapore software labs and visited media and manufacturing facilities to share media replication strategies.
• Led worldwide release process optimization project using Six Sigma methodologies, researched and implemented media related technologies, led a Microsoft wide task force dat defined new DVD testing processes and influenced DVD replication tool development.

Technical Support Specialist and Trainer

• Created training guides and trained non-technical personnel and new hires on companys’ file transfer technology products. Provided technical phone support to worldwide customers for all Traveling Software products.
• Patents
• Inventor: Schnack, Lisa. “Identifying Technological Solutions for User-Centric Product Designs” U.S. Patent #8090608, issued January 3, 2012.
• Contributor: Microsoft patent application 316813.01 - “Web Content Extraction” May 2006, a solution to retain all searched web content in a local client for future retrieval.
• Contributor: Microsoft patent application 319245.01 - “Data Management and Transformation” May 2007, a solution to combine and display disparate file types in a single visual container while retaining native file actions.