Roles:

• Program Manager
• Project Manager
• Business Analyst
• Manager, Program Management
• IT Project Manager
• Team Lead
• Systems Analyst
• Technical Architect
• Security Engineer
• Production Release Lead

Tools: /Methods:

• PMBOK
• MS Project
• MS Office
• Visio
• Clarity
• Rally
• IBM Program Work Center (IPWC)
• Executive Dashboard Reporting
• Project Information Expense System (PIES)
• Project Administration Cost System (PACS)
• Project and Portfolio Management Center (PPMC)

Industry Application:

• Telecommunication
• Banking
• Pharmaceutical
• Entertainment/Client Services
• Data Services

Additional Training:

• System Integration Project Management
• Scheduling and Cost Control
• Risk Management

EXPERIENCE SUMMARY:

• Results oriented IT professional wif over 15 years experience leveraging technology to provide business solutions.
• An accomplished Project Manager, Business Analyst and Systems Analyst wif a history of leading cross - functional projects and teams in multiple industries. Excellent facilitator wif outstanding communication, team leadership and relationship management skills.

Skills Inventory:

• Management of virtual team members
• Management of multi-million dollar projects
• Management of cross functional teams
• Infrastructure and Systems project management
• Management of off-shore resources
• Management of software developers
• SDLC noledge (Analysis, Design, Testing, Implementation, Evaluation)
• Management of Change Control plans
• Management of Issues/Risks
• Created teh Certification Task List for Project Managers
• Lead large, complex projects to achieve key business objectives in multiple regions
• Knowledge of Waterfall Model (Requirements, Analysis, Design, Implementation, Testing and Maintenance)

Analysis/Design:

• Document functional and technical requirements
• Prioritizing development requests
• Data analysis
• Collaborate wif infrastructure, application teams and subject matter experts to establish teh technical vision

Quality Assurance:

• Convert business requirements into test plans and test cases
• Management of unit, system, integration, performance and acceptance testing
• Experience wif QA processes and methodologies

SKILLS:

• Microsoft Word, Excel, PowerPoint, Access, FrontPage, NT, XP, Project, Visio, Net Meeting, Outlook, Publisher, Photoshop, FoxPro, Lotus Notes, Systems Analysis, Expense Management Solution (XMS), Project Information Expense System (PIES), Project Administration Cost System (PACS), Call Center Technologies, Executive Dashboard Reporting, Crystal Reporting, Checkpoint Firewall, Symantec (Axent) Raptor Firewall, OnTrack Reporting, WAN, Customer Relationship Management, Project and Portfolio Management Center (PPMC)
• Knowledge of JAVA, C++, Visual Basic, SQL, Apache, Managed IP security services, Network Servers, LAN/WAN, CICS, dBase2, Unix, PeopleSoft, Oracle, PowerBuilder, VPN Products, Systems Management Server, AS400, Sarbanes-Oxley, Test Defect Management (TDM)

SUMMARY OF EXPERIENCE

Project Manager

Brooklyn, New York

• Manage forecasting, planning, reporting scheduling and resources.
• Plan and coordinate teh integration of project efforts and tasks; develop and maintain project plans & track delivery schedules Create project reports, including: status, schedule, financial, risks, issues/open items Develop presentations to support: executive, sponsor & organizational needs Establish roles and responsibilities wifin teh core team Create and maintain project plans Strong written and verbal communication skills honed for executive level communication Prepare and presented Steering Committee presentation and Weekly Status Report Manage day to day communication wif teh client Ensure teh highest level of efficiency when delivering support to teh customer Identify risk, project issues/open items, manage dependencies and track resolutions

Confidential

Project Manager - Transition and Transformation

• Plan and coordinate teh integration of project efforts and tasks; develop and maintain project plans & track delivery schedules Manage scope & deliverables to teh project requirements;
• Cost tracking & financial reporting Ensure Project Milestone Dates are met and processed on time;
• Conduct deliverable reviews & lessons learned analysis Communication planning & delivery of information to stakeholders Review Key Performance Indicator (KPI) reports to measure vendor performance, in order to determine if SLA’s agreed upon is being met Manage day to day infrastructure, VOIP and End User support (Data, Voice, Microwave, Wireless) Trained, coached, and mentored our customer facing staff to ensure teh highest level of efficiency when delivering support to teh customer ;
• Identify risk, project issues/open items, manage dependencies and track resolutions Vendor product/resource management, and coordination of vendor tasks wif our client-based teams and departments Create project reports, including: status, schedule, financial, risks, issues/open items and updated IPWC Develop presentations to support: executive, sponsor & organizational needs

Confidential

IT Project Manager

• Ensured milestones are met using timelines defined via Project Plan and Consilium; Established roles and responsibilities wifin teh core team;
• Create, documented and manage teh implementation process Created contact lists for various infrastructure and application projects;
• Facilitate project kick-off wif project team Managed Weekly Database updates (Consilium);
• Create and maintain project plans Created and upload status reports into SharePoint and DocShare; Develop working guidelines for Requirements Managers Engaged in multiple IT initiatives simultaneously;
• Direct cross-functional and/or cross-segment teams Worked wif software developers regarding changes to teh National Resource Management (NRM) Database Translated highly complex concepts in ways that can be understood by a variety of audiences Created and maintain Training Material for new Project Manager and Requirements Managers

Confidential

Call Center IT Project Manager

• Manage Weekly Production Database Releases; Develop working guidelines for Weekly Production Releases Create RFCs and Tasks for Test and Production teams; Create, documented and manage teh implementation process Engage in multiple IT initiatives simultaneously;
• Direct cross-functional and/or cross-segment teams Establish roles and responsibilities wifin teh core team; Create and maintain project plans Work closely wif software developers to change aspects of teh Centralized Reporting Online (CRO) Database

Confidential

IT Project Manager

• Created Site Level Deployment schedules wif MS Project for deployment projects assigned Complied wif details in teh Impact section of Customer Agreement;
• Managed cross functional teams Lead large, High risk, complex projects to achieve key business objectives in multiple regions Managed project team wif internal as well as external resources wif a team size greater TEMPthan 40 people Managed client relationships;
• Communicated capabilities of teh various business partners and customers Managed all field services activities including managing technical and non-technical labor resources Created and present executive dashboards to management; Managed escalations, field escalations and internal escalations Interacted wif IT and business leadership to determine program requirements Engagement in multiple IT initiatives simultaneously;
• Direct cross-functional and/or cross-segment teams Collaborated wif infrastructure, application teams and subject matter experts to establish teh technical vision for teh programs Excellent communication and organization skills interfacing wif all levels of management on teh IT and business teams Translated highly complex concepts in ways that can be understood by a variety of audiences Influenced senior leadership to adopt new ideas, products, and/or approaches;
• Identified lessons learned Ensured all project documentation are maintained in PPMC (Project and Portfolio Management Center) Develop work plans, resource requirements/allocation, schedules and priorities Ensured milestones are met using timelines defined via Project Plan, escalate if timeline has not been met Served as an escalation point for DBAs; prioritizing work, managing workload, providing answers for their questions/issues Managed teh overall financial project budget to ensure that teh project stayed on track during teh project duration Provided information regarding status of milestones and potential problems to team leaders and upper management

Sr. IT Program Manager

Kansas City, Missouri

• Managed teh Environments Technical Stability Program Estimate, plan, and ensure teh successful execution of all phases of teh project TEMPEffectively communicated project status to all levels of management Predicted emerging customer needs and develops innovative solutions to meet them Ensured resource planning of projects; analyze process weak points and develop solutions;
• Strong communication skills Gatheird and compile data for cost analysis; and generate charts/graphs, summaries and executive briefings of findings Provided overall direction for project requirements, priorities and deadlines Managed several PeopleSoft, infrastructure projects Provided overall direction to solve business problems take idea and work wif stakeholders to solve an issue. Scheduled and assign work at highest level of project WBS; Identifies, assesses, tracks and manages project level risks Established roles and responsibilities wifin teh core team

Confidential

Technical Architect

Overland Park, Kansas

• Maintained technology roadmaps quarterly for Service Assurance Managed and present IS Roadmap on a quarterly schedule to various business units Managed scope & deliverables to teh project requirements;
• Cost tracking & financial reporting Instituted changes that improved IT service quality, cycle time & productivity Evaluated information gatheird from multiple sources, reconcile conflicts, breakdown high-level information into details, abstract up from low-level information to a general understanding of teh underlying technology needs Ensured all technology documentation are maintained Presented teh technology direction through various methods including technical articles for teh web, lunch and learns, architectural reviews Established a working relationship wif teh service owners in order to drive rapid decisions Delivered on technology solutions (measured by teh customer in teh following areas - TEMPeffective technology introduction including reference architectures, training for implementation and operations)

Confidential

Manager

• Developed Business Plan for Network Services; Participated in teh development of business strategy Developed teh Certification Task List for Embarq Project Managers; Managed infrastructure programs consolidating data centers Engaged and matrix managed project managers to deliver against program needs Managed upgrade of various call centers wif new servers, desktops, monitors, headsets, telephones and plasma screens Provided complete program management (development, planning, communication, roll-out) in teh implementation of a range of programs, projects and initiatives so as to maximize teh efficiency and teh competitiveness of teh business units Analyzed data and issues reports for various projects/programs;
• Analyze data and issues reports for various projects/programs Researched practice information as required in teh development of initiatives/programs Provided support to Project Managers on various business related PM solutions;
• Subject Matter Expert Actively involved wif teh team members and customers in their projects and mandates Developed business and identify and direct new opportunities to attract customers Received Certificate of Appreciation for utilizing teh Human Resources Embarq Referral Program Developed and presented Executive Dashboard to senior executive management (include variance reports, schedules, efforts, budgets) Proactively promoted and managed Project Managers training Provided complete program management (development, planning, communication, roll-out) in teh implementation of a range of programs, projects and initiatives so as to maximize teh efficiency and teh competitiveness of teh business units Managed programs wif projects and deadlines simultaneously & successfully wif excellent communication (verbal & written) Provided support to Project Managers on various business related PM solutions;
• Subject Matter Expert Developed business and identify new opportunities to attract customers Received Certificate of Appreciation for utilizing teh Human Resources Embarq Referral Program Influenced stakeholders and customers to adhere to requirements Gatheird requirements and worked wif Stakeholders/Business Units to understand teh business requirements that would be turned into a technical requirement Reviewed Key Performance Indicator (KPI) reports to measure vendor performance, in order to determine if SLA’s agreed upon were being met Assisted in teh implementation of a new hire follow-up program to retain new PMs Managed budget for assigned project(s), develops and monitors project plans, and adjusts resources and priorities Established project communication plan across teh businesses, regions, support and technology groups

Confidential

IT Project Manager

• Developed, planned and managed implementation of activities for extremely complex projects and programs Managed software developers developing applications for handheld devices/mobile phones
• Managed project for application team implementing Interactive Voice Response product for handheld devices Ensured all impacted organizations are coordinated wif and represented Managed teh relocation of Data Centers minimizing downtime and customer impact Managed end-to-end development process and encompasses all aspects for new projects/programs and enhancements Managed project team to ensure complete, successful, cost-TEMPeffective, and on-time implementation of project/program.
• Developed and implement methodologies, procedures and systems necessary to product financial reporting by performing complex financial analysis/business cases;
• Developed work plans, resource requirements/allocation, schedules and priorities Coordinated and directs all activities wif teh program(s) and project(s) to include cost estimation, preparation, project schedule, implementation phases and acceptance of project/program, to ensure completion wifin time frame and budget Worked closely wif software developers to develop test specifications and build test cases to rigorously test teh mobile device/mobile telephone functionality and investigate all potential test failures

Confidential

IT Project Manager

• Managed project design, develop and plan, test, implementation, forecast, budget, plans and schedules Monitor testing status, progress and performance; Implemented Avaya and Cisco servers Developed and present project financial status to all levels of management;
• Identified lessons learned Provided leadership and direction to project team members;
• Documented processes and procedures for TRS Provided project planning including forecasting, estimating, and budgeting Ensured all impacted departments are coordinated wif and represented Conducted meetings and manage meeting schedules, project plans, and matrix reports Provided project orientation and facilitate project kick-off wif project team Developed and executed project plans and maintains project schedule using Microsoft Project Ensured timely and accurate project information in project management systems Ensured required resources (people, hardware, software) are acquired and managed according to procurement guidelines Prepared Executive Dashboard weekly status report;
• Communicated and escalated risks and issues

Confidential

Team Lead/Sr. Program Manager

• Manage WFM testers to support various Sprint applications. Responsible for forecasting, staffing and scheduling.
• Managed teh Testing Team ensuring accurate identification of impacted areas and timely execution of deliverables Managed several concurrent projects in a testing environment
• Communicated TEMPeffectively wif all levels of management to ensure they were fully informed on teh progress of teh projects.
• Managed complex forecasting and planning schedules; Monitored testing status, progress and performance. Managed projects including design, develop and plan, test and implementation. Managed business processes to determine teh efficiency and cost-TEMPeffectiveness of teh solution for increased efficiency. Coordinated projects between testers and business units Demonstrated analytical and problem solving skills in projects; Interfaced wif order entry, provisioning and inventory systems

Consultant/Business Analyst

• Coordinated and prioritized new product projects in a team environment for global and domestic groups using planning, analytical, leadership communication and organization capabilities.
• TEMPEffectively communicated wif all levels of management. Provided excellent communication wif all levels of employees and management to ensure they were fully informed on teh progress of teh projects Prepared and present business cases and technical documentation for internal and external clients Collaborated wif team members to analyze business issues and implement TEMPeffective solutions Interfaced wif E - Commerce Clients (internal user, clearinghouses, trading partners, and vendors) to coordinate additions, deletions, and changes in teh underlying data exchange system
• Supported and maintained day-to-day Electronic Data Interchange (EDI) transaction processing, assuring EDI processes are completed accurately

Sr. Program Manager

Overland Park, Kansas

• Coordinate cross-functional teams for Sprint International Pre Sales Support Division in Europe and Asia-Pacific regions to comply wif clients’ requirements and instrumental in completing Special Customer Arrangements (SCA) for new clients.
• Managed cross-functional teams to implement equipment for a client in China, completed teh implementation ahead of schedule. Worked markets in diverse cultural environments Coordinated Area project planning to ensure resource capabilities and strategic alignment for Europe and Asia-Pacific regions Coordinated work and collaborate wif Country, Regional, Area, Division and Corporate staff from multiple sites and countries Provide excellent communication, organization and management skills to Sprint International Coordinated Area and functional initiatives to ensure TEMPeffective planning, communication, implementation and assessment Supported offshore personnel wif SCA process and performed research to gain approvals Demonstrated ability to manage multiple significant projects simultaneously Managed Area and Regional reports and activity logs to ensure timely and efficient delivery of information and analysis to teh President of Sprint International and Sprint Developed and maintained project plans and systems access protocols for offshore personnel and provided technical support and entered client orders which resulted in reducing teh entry time significantly Gatheird and analyzed requirements for new business development to ensure teh best way to meet teh client’s requirements Evaluated and documented proposals for non-standard requirements to ensure information was delivered on a timely basis Contributed responses to Request for Proposal, (RFP) Request For Quote (RFQ) and Request For Information (RFI)

Confidential

Sr. Security Engineer

• Planned, directed, and coordinated activities of designated projects to ensured aims, goals, and objectives were accomplished in accordance wif outlined priorities, time limitations and funding conditions
• Evaluated various products for security vulnerabilities and compatibility to ensure teh Sprint’s network was protected
• Analyzed teh needs of teh client, interviewed end-users and determined specifications in conjunction wif systems analysts
• Tested numerous software, hardware and operating systems. Made recommendations to ensure teh Sprint network quality
• Escalated issues that would jeopardize teh successful testing of a product which resulted in a smooth testing environment
• Initiated process improvement activities, which resulted in keeping teh focus on teh process and prevent errors from occurring
• Developed and documented best practices for Sprint
• Provided strong client relations and interpersonal skills to TEMPeffectively communicate wif all levels of employees and management
• Developed and maintained corporate web site for Testing and Evaluation group of Sprint Corporate Security
• Facilitated implementation of security technology on a variety of hardware and software platforms
• Ensured service requests followed teh established request lifecycle, tracked, monitored, reported and kept teh proper personnel informed of teh progress

Systems Analyst

• Received teh Sprint Values Excellence Award for facilitating a team in teh recovery of $5 Million from clients who were not being billed through teh SCA system
• Managed and maintained a FoxPro Database, programming in C++ and FoxPro to ensure SCAs were being accepted in a timely manner. Tracked and reported anomalies to stakeholders.
• Provided point of contact for teh SCA database, which increased client satisfaction by 52%
• Provided technical production support for all service management processes
• Generated monthly reports for executive management, which resulted in an increase of personnel being hired to process SCAs
• Provided troubleshooting and research to clients to ensure client inquires were being processed on a timely basis
• Provided backup for SCA Administrator function wifout disruption to clients
• Facilitated teh daily workflow of teh SCA process providing exceptional client service to account teams and core groups including set-up of new employees in teh database
• Managed and coordinated customer’s billing issues and disputes wif Business Units
• Generated ad-hoc reports as needed by various groups. Worked closely wif SCA managers and account representatives on details for completing SCAs for research and approval
• Supported teh Lotus Notes developers in teh testing of teh database to ensure teh requirements were being met
• Assisted directors, managers, account representatives, and other personnel wif registration into teh web-enabled database
• Instrumental in teh development of teh SCA Web site using FrontPage to ensure access to teh SCA information to personnel worldwide
• Raised incidents tickets proactively based on monitoring activities

Systems Analyst/NOC Technician

Responsibilities:

• Monitored over 100 Sun Solaris, Web-farm and Windows NT servers for both hardware and application problems for various companies to ensure websites were available at all times. Provided client service after regular business hours
• Ensured client downtime was kept below 1% by diagnosing specific problems. Problems were documented and resolved either immediately or a detailed description of teh issue was communicated to teh administrator
• Documented processes and procedures for hourly system checks.
• Designed a time keeping labor cost system to track employees’ performance and schedule.
• Developed staffing plans, work schedules and time lines
• Created visual guides to assist junior project managers in following teh methodology
• Created noledge base for documenting post project review lessons learned
• Recruited and requested assignment of personnel to ensure 100% coverage of call center
• Implemented a new hire follow-up program to retain new employees
• Created opportunities for strategic alliances, collaborations, and partnerships wif coleges, trade schools, and technical schools, including presenting several expositions establishing a recognizable "employer of choice" reputation for teh company