SUMMARY:

• Mobile applications software enterprise implementations custom web dev applications Results - oriented leader with 8+ years delivering secure, high quality web, mobile, cloud and large scale enterprise solutions from concept to market.
• Experienced in building/managing diverse cross-functional teams spanning multiple disciplines.
• Customer-centric, understands market trends, and establishes business partnerships through building trust, and delivering on promise with quality.

TECHNICAL SKILLS:

Project Management: Agile/Waterfall/KanBan/SCRUM, Custom Development (API), Mobile Application Delivery (SDK), Digital Media Implementation, Infrastructure Implementation

Enterprise Project Lifecycle: Application Integration API’s, Requirements Analysis, Risk Analysis, Budgeting & Forecasting,Project Scheduling

Value-Added Leadership: Cross-Functional Supervision, Team Building & Mentoring, Business & IT Planning, Vendor Management, Velocity & Cost Management

PROFESSIONAL EXPERIENCE:

Confidential

Technical DELIVERY manager

Responsibilities:

• Responsible for managing E2E integration and deployment to production of custom designed, enterprise, web application software. Manage various large, complex projects with cross-functional project teams within Confidential ’s Technology Engineering PMO.
• Manage continuous release iterations of product feature enhancements to TMO’s leading, custom developed, web based, diagnostic platform, Enterprise application dubbed Grand Central, that provides remote triage and phone resolution in real-time to millions of TMO’s customers with 60,000+ end users.
• Define and establish overall program structure, best PMO practices including the definition and scope of all sub-projects, sprint planning, bug resolution, program support activities, WBS and organizational structure.
• Open, manage and close backlog of User Stories, Epics and Sprints in addition to establishing Agile lean metrics to gauge overall resource allocation and iteration velocity.
• Leverage SQL Databases, EXCEL and PowerBI applications to design and manage meaningful dashboards to report on system health and team efficiency.
• Manage daily stand-up and Grooming sessions, SCRUM meetings, KanBan board updates and mitigate project impediments as they arise.

TECHNICAL TOOLS: MS Project, SharePoint, JIRA, Web API, Asynchronous Messaging, Message Routing, Endpoints, Enterprise Application Integration, SSL/TLS, Fiddler, Confluence, Enterprise Release Management, Excel, PowerBI Desktop, O365, SharePoint Designer, Visio, SQL, SDLC, SCRUM, AGILE, KANBAN, WATERFALL, Change Management, PowerPoint, SDK, Mobile Application Delivery, Release Management, Change Management.

Confidential

IT Release / technical Project manager

• Evaluated and collaborated with senior management on IT development processes across Confidential ’s full-line and kiosk based Retail stores. Included sound engineering design process and quality practices, software estimation, technical documentation standards, QA processes, Pilots and build management.
• Technical PM (55% commitment), responsible for all agile project releases of Confidential ’s global retail Stores, Interactive Digital Video Wall content including back-end infrastructure (servers, monitors, UP’s, etc.)
• Managed Mobile Application product backlog, sprints, bug fixes and feature enhancements for Retail Store mobile application across all platforms (iOS, Android and Windows).
• Actively managed technology and execution risks as well as integration and coordination with other product/platform teams through to successful product launch of various features to retail Stores.
• Defined and drove engagements through the technical vision; lead multiple teams through the full life-cycle of development activities including SDK updates for mobile applications, development of User Stories, design, Store Pilots, execution, launch, and gathering of functional requirements.
• Facilitate other engineering teams & groups to drive a complete solution with Interoperability requirements in mind.
• Established strategies to track progress, evaluate risks and establish mitigation plans.
• Drove the completion of various high-level IT projects including:
• Interactive Digital Video Wall Store 2.0
• MS Global Security Bio Reader Access
• Interactive Photo Booth Experience
• Windows 10 Digital Content Launch
• Local Egress on Proxy Project
• P.O.S. (Point of Sale) Upgrade

TECHNICAL TOOLS: MS Project 2013, SharePoint 2013, PWA, Excel 2013, ITSM, Word, Office 2013, SharePoint Designer 2013, Visio 2013, SDLC, SCRUM, AGILE, KANBAN, WATERFALL, Change Management, Basecamp, InfoPath Web Services, PowerPoint 2013, ITSM, ITLC, ITIL, Power B.I., SDK, Mobile Application Delivery, Team Foundation Server (TFS), Visual Studio Online (VSO), SCCM, SCOM.

Technical Program manager

• Managed end-to-end user stories and feature specifications to develop new customized, in-house, Digital Marketing Metric Reporting BI tool for capturing Developer, Designer and IT Pro platform evangelism community engagement performance data across various online marketing campaigns.
• Defined standards, UX requirements, methodologies, and processes to ensure efficient development and implementation of the tool, including the user design phase, seamless site migration and data storage development.

TECHNICAL TOOLS: SQL Services, Excel Scorecard Design and Reporting, SharePoint 2010, Word, Office 2010, SharePoint Designer 2010, Visio 2010, PowerPoint 2010, SDLC, SCRUM, AGILE, InfoPath 2010, InfoPath Web Services, SharePoint 2010 workflow, Project Management, Consensus Survey, SEO, Online Metric Reporting, ProClarity.  

Confidential

SR. Business Systems analyst

• Engaged with Confidential ’s Global Consumer & Support Services (GCSS) team as a Senior Business Systems Analyst identifying and managing major program reporting risks and issues in an effort to mitigate risk and prevent issues from negatively impacting the program across three lines of the business; Xbox, Zune and Service Devices & Applications from finance cost perspective.

Confidential

Technical delivery manager

• Assessed customer credit risk and established credit limits by analyzing financial information. Conducted collection calls, resolved disputes and maintained accurate credit and collection files.