SUMMARY:

• Senior Project Delivery Manager & Director with Sixteen Plus years of Information Technology experience developing and implementing small to large Projects.
• Extensive experience managing and delivering successful projects and programs with a collaborative and consultative work style.
• Detail and Process oriented with unique combination of both interpersonal and technical skills with demonstrated expertise in project management, service delivery, program development, and team leadership. Excellent ability to refine and improve processes to achieve increased productivity and highly focused on customer satisfaction through delivery.

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall, Rational United Process (RUP), V - Model

Database: DB2, Oracle 9i & 10g, MS-Access, SQL Server, Informix

Build Tools: Maven, Ant

Version Control: Git, CVS, SVN, RTC

Web Servers: Apache, Tomcat

Database Tools: TOAD, SQL developer

Web Analytics: Google Analytics, Crittercism (Apteligent)

Test management: Quality Centre, Rational Test manager, TFS

Defect Management: Quality Centre, TFS, JIRA, Clear Quest

Office Tools:: MS-Excel, MS-Word, MS-PowerPoint, MS-Project

Automation Tools: Selenium, UFT, Soap UI Pro, Rational Functional Tester

Operating Systems: Windows, Linux

Languages: C#, ASP.NET, PL/SQL, ABAP, HTML, XML, Java Scripting

Devops Tools: Git Hub, Gradle, Maven, Jenkins, Jira, Docker

Mobile: Perfecto Mobile, Device Anywhere

Domain Experience: Healthcare, Retail, Hospitality, Consulting, Software, Transport (Airlines), Financial, Software Project and Program management

PROFESSIONAL EXPERIENCE:

Confidential, Dallas - TX

Program Manager

Responsibilities:

• Accountable for the P&L of 2 portfolios with annual revenue in excess of USD (10 - 20)MN
• Responsible for establishing process for Technology and IT Operations divisions.
• Direct overall information management budgeting, strategic and tactical planning
• Partnered with leadership team to prioritize key projects within the roadmap that led to significant improvements in performance, capabilities, reliability, and availability while delivering a reduction in operating costs.

Management Consultant

Responsibilities:

• Provided consulting services to internal business groups on process improvement projects, establishing Best Methods for MITA 3.0 implementation.
• Responsible for identifying a solution & options to meet state RFP requirements
• Provided solution to implement modular approach which would generate reusable assets for upcoming MMIS implementations.
• Developed an extensive framework that can support various COTS applications (Soap, QTP and Selenium).
• Worked closely with internal/external technology teams, on design, accessibility solutions for Web environments.

IT Director

Responsibilities:

• Accountable for the P&L of 4 portfolios with annual revenue in excess of USD (50 - 80)MN
• Accountable for the service delivery, Contractual Level of Service, maintaining the revenue stream, improving customer relationship and identifying new business ventures
• Established an Enterprise Quality Assurance Center from scratch and developed a solutions for
• Responsible for financial forecasting, budgeting, invoicing and revenue realization
• Provided competitive responses to new RFPs, SOWs and SLAs

Solution Architect

Responsibilities:

• Responsible for the proactive assistance to CIBER business development team members in the pursuit of QA & Testing services from clients, as assigned
• Participate in internal and client conference calls and face-to-face meetings as required to understand client’s unique situation so the proper CIBER testing solution can be tailored, presented, and sold.
• Creation and delivery of Executive Messaging illustrating the benefits and clarifying the business reasoning necessary to close multi-year global managed testing services engagements
• Tailor and negotiate Test Strategies, Methods, and Approaches that may combine methods and phases from Test Management recognized/known “Best Practices”, Regulatory Requirements, and CIBER’s own proven methods
• Craft testing technical responses to RFIs, RFPs, RFQs and Statements of Work in conjunction with CIBER’s Pursuit Team providing a global resourcing solution
• Co-develop business cases and cost justification for client for various aspects of the testing solution components, as required
• Maintain expertise in current and emerging, testing, and quality trends, tools, and technologies
• Leadership and creative contribution to the development of new solution offerings within the Practice

Delivery manager

Responsibilities:

• Plan, organize, direct, control and evaluate the activities and operations related to Quality Assurance
• Managed and lead a team of over 70 software professionals for maintaining 7 different business critical applications of varying business needs and complexities.
• Budgeting, forecasting and managing the project resources
• Mentored the project teams from 4 different countries and provided them with career guidance.
• Ensured the team’s adherence to policies and standards
• Utilized in-depth knowledge of Project management practices in conjunction with industry, technical and business skills to deliver solutions to customer
• Established Quality Procedure for the team and continuously monitor the adherence

Sr. QA Manager

Responsibilities:

• Manage software QA team of 27 FTE, composed of both consultants and client employees.
• Performed detailed business diagnosis to determine gaps and opportunities for improvement.
• Determining most effective programs, identifying value creation opportunities to manage delivery and address opportunities to drive maximum value realization.
• Responsible for meeting fixed-budget targets while still delivering on time and with high quality standards
• Shaping functional or IT solutions and recommending roadmaps for the implementation.

Confidential, Pittsburgh-PA

QA Manager

Responsibilities:

• Represent the QA team and act as a liaison between technical and business teams to ensure meeting of project goals through defect and quality management.
• Responsible for creating and Managing TCOE with 27- 40 software Testing team
• Responsible for planning and execution of QA schedules, budget and resource allocation.
• Assist in definition of testing scope and definition of defect metrics for various go/no-go decision validations.
• Assess, identify and report all risks associated with various projects along with solutions and contingency plans to meet client's needs.

QA Manager

Responsibilities:

• Created, developed and enhanced Test Plans, Test cases, Test Scripts, Test Data Matrices, Use Cases and Test Summary report for both Manual and Automation testing.
• Successfully managed a team of 10 senior testers, 2 test leads on 3 to 5 applications and ensured success of the projects handled.
• Coordinated and communicated with interfacing teams for integration and end to end test efforts.
• Provided budget, resource and testing estimates for the project to the Project Manager.
• Reviewed and implemented Risk Management Plan and lessons learned with the QA team.

QA Lead

Responsibilities:

• Developed / Maintained / Executed Automation Regression Test scripts using QTP
• Independently led business and technical teams throughout the software testing lifecycle to ensure comprehensive testing of the application.
• Communicated testing status to QA and Executive management and participated in weekly “go/no-go” decisions for the launch of each application.
• Created and maintained testing documentation (test plans, test cases/scripts, defect reports, etc.) for Care Delivery Engine.
• Actively participated in Business Review meetings with technology and business line to discuss critical bugs

Sr. QA

Responsibilities:

• Analyzed Business Requirements, Technical and Functional Documents and prepared test cases.
• Developed test plans and test cases
• Developed SQL scripts to verify the database updates, inserts and deletes of the records
• Participated in daily status meetings test planning and execution process.
• Setup and coordinated in User Acceptance Testing by providing test cases for pilot users and provided post-deployment documentation for host use

QA Tester

Responsibilities:

• Reviewed Business Requirements Documents and technical design documents and created test plans, test cases for the entire application using Rational Requisite Pro
• Generated test cases and the test scripts for the manual testing using Rational Test Manager
• Analysed transaction graphs, web resource graphs and network graphs to pinpoint the bottleneck.
• Performed database verification using SQL Queries.
• Reported software defects and enhancements to the development team using Rational Clear Quest

Tester

Responsibilities:

• Developed Test plan, Test cases and Test data according to requirement documents.
• Performed Manual testing of the application and identified defects
• Involved in database testing of the application to check for insert and update operations
• Performed regression testing to check for defects in previous tested modules.