SUMMARY:

• As an accomplished, seasoned, and forward - thinking technology leader, I have played a key role in the growth and success of the businesses I supported throughout my 25+-year career providing strategic planning, management, execution and direction for the IT, global network and telecommunications technology infrastructure. Possessing equal expertise in project planning and governance, solution and infrastructure engineering, operations management, and service and technology delivery, my approach to technology solutions ensures consistent alignment of IT initiatives with the overarching organizational strategic plans and vision in terms of delivering business results.
• Management of process improvement initiatives related to the project management discipline and PMBOK principles
• Management, License Tracking and registration of License
• Experience managing & programming large voice communication systems including PBX, VoIP, Voice Mail, Video Conferencing, Call Center, Wireless Confidential, IVR. Trading Positions.
• Experience managing & programming large data systems including disaster recovery design, tandem off site, data room build out and relocation.
• Ability to transform operations into efficient departmental process and procedures including implementation of corporate intranet applications, coaching and team building, vendor management and training.
• Multiple successful large scale relocations including coordination of relocation of all telecommunications and data systems, coordination of all renovations required to enter new space, including infrastructure, cabling and testing (R.C.D.D. certified), and management of hot cutovers.
• Plan and Designed all infrastructure wiring.
• Facilities management and space allocation
• Integration of IPC, Speakerbus, ETRALI and Syntegra turret system with Avaya ECG via VoIP.
• Carrier services; TDM, PRI, Hosted, SIP, Copper. Security; Firewall, Session Boarder Control.
• HIPPA Certified and knowable in HIS Confidential and EHRs
• Avaya, Extreme, Aruba, CISCO, Juniper, Spectralink, Nectar, Riverbed, Sonus, Avaya Data

TECHNICAL SKILLS:

• ACD
• Nortel and Avaya PBX systems
• Session Manager System Manger IP Telephony
• Nortel X11
• Nortel & Octel Voice Mail
• Nortel systems
• SYNTEGRA Trading Systems
• IPT Trading systems
• Business Continuity(CRM)
• Cable Infrastructure (RCDD)
• Cable termination
• LEC
• CLEC & SIP services
• Local Area Networks
• Wide Area Networks
• OSI Model
• WiFi
• Microsoft Office
• Visio
• GIS system ArcMap
• VoIP
• TCP/IP
• IPT
• Broadband Confidential
• SMS Messaging and Emergency Alert Systems E911
• Call Logging
• Audio and Visual Conference Systems. CISCO IPT. Carrier Services; TDM
• PRI
• Hosted
• SIP
• Copper
• Security; Firewall
• Session Boarder Control

EXPERIENCE:

Project Manager

Confidential, RI

Responsibilities:

• Developed scope of work and project plans per Contracts and Scope of Work;
• Avaya, Extreme, Aruba, CISCO, Juniper, Spectralink, LifeSize, Nectar, Riverbed, Sonus.
• Develop Change Order process and tracking;
• Managed all implementation effort from Contract to close of project;
• Schedule Kickoff meeting to establish expectations and time line;
• Facilitate and establish regular Project Review Meetings with the customer and internal resources on a weekly or bi- weekly appointment;
• Review Task lists progress and Risk assessment;
• Serve as customer’s single point of contact for all project related issues and concerns;
• Schedule appropriate resources for duration of project for consistency and familiarity;
• Lead, develop and communicate a common strategic direction; organize, analyze, and motivate the implementation team;
• Ownership of budget and the P&L of the project (cost analysis)
• Plan and Designed all infrastructure wiring.
• Develop and manage project plans and response strategies;

Senior Project Manager

Confidential, New York

• Managed multiple clients at the same time consisting of 25 to 1000 users. Project Managed and networked clients with multiple sites globally as well as locally.
• Review contract and make recommendations to improve or better serve client;
• Interface for Independent Physicians Association, Managed Physicians Association
• Trading Floor Applications VOiP/SIP Integration
• Developed scope of work and project plans according to contracts;
• Pre-registration of AVAYA Equipment;
• Final Registration of Avaya Equipment;
• Develop Change Order process and track;
• Managed all implementation effort from Contract to close of project;
• Schedule Kickoff meeting to establish expectations and time line;
• Facilitate and establish regular Project Review Meetings with the customer and internal resources on a weekly or bi- weekly appointment;
• Review Task lists progress and Risk assessment;
• Serve as customer’s single point of contact for all project related issues and concerns;
• Carrier services; TDM, PRI, Hosted, SIP, Copper. Security; Firewall, Session Boarder Control.
• Schedule appropriate resources for duration of project for consistency and familiarity;
• Planned and Designed all infrastructure wiring for Digital and VoIP telephone systems, Security Cameras, Hand and card access readers as well as Proximity Readers, Zone paging. DVR installation and Internet access.
• Lead, develop and communicate a common strategic direction; organize, analyze, and motivate the implementation team;
• Ownership of budget and the P&L of the project (cost analysis)
• Develop and manage project plans and response strategies;
• Ensure projects are completed on time and within budget;
• Schedule appropriate training requirements.

Senior Project Manager

Consolidated, New York

• Managed multiple clients at the same time consisting of 25 to 1000 stations co-managed multiple clients to 7000 stations. Project Managed and networked clients with multiple sites globally as well as locally.
• Review contract and make recommendations to improve or better serve client;
• Developed scope of work and project plans according to contracts;
• Pre-registration Equipment/Inventory
• Final Registration Equipment;
• Develop Change Order process and track;
• Managed all implementation effort from Contract to close of project;
• Schedule Kickoff meeting to establish expectations and time line;
• Facilitate and establish regular Project Review Meetings with the customer and internal resources on a weekly or bi- weekly appointment;
• Review Task lists progress and Risk assessment;
• Serve as customer’s single point of contact for all project related issues and concerns;
• Carrier services; TDM, PRI, Hosted, SIP, Copper. Security; Firewall, Session Boarder Control.
• Schedule appropriate resources for duration of project for consistency and familiarity;
• Planned and Designed all infrastructure wiring for Digital and VoIP telephone systems, Security Cameras, Hand and card access readers as well as Proximity Readers, Zone paging. DVR installation and Internet access.
• Lead, develop and communicate a common strategic direction; organize, analyze, and motivate the implementation team;
• Ownership of budget and the P&L of the project(cost analysis)
• Develop and manage project plans and response strategies;
• Ensure projects are completed on time and within budget;
• Schedule appropriate training requirements.
• Successful execution & delivery of inventory and products of all sizes from small to multimillion dollar projects, on target & on budget

Project Manager

Confidential, New York

• Successfully installed all aspects of internal voice communications for 250 stations including 38 Trading Desks and 200 Avaya 9650 IPT stations.
• Utilized working knowledge of technology to insure departmental budget and corporate expectations were maintained
• Designed and deployed off site locations including implementation of IP telephony
• Successful vendor management
• Provided testing analysis and management of Trading floor and IPT Confidential and services
• Developed and maintained departmental intranet for added streamline of adds, moves and changes maintaining service level agreements
• Deployed state of the art technology to enhance business operations
• Designed and deployed disaster recovery procedures
• Documented technology deployment, systems management & process improvement
• Interfaced with multiple vendors to insure proper move/add/change/repair implementation & completion.
• Lesions learned documentation.
• Reported to Vice President of Communications, Managed team of two Project Mangers and Confidential tech team comprising of Product Manager, Project Manager Analyst and two Technicians

Project Manager

Confidential, New York

• Provide project management and coordination for the implementation of telecommunications systems of various sizes for a hospital system consisting of 15 hospitals and 50 satellite locations. Maintain complete control and responsibility for the entire installation and implementation process for a multi project environment including
• Provide and customize Gantt Charts and detailed documentation utilizing MS Project and, Visio Diagrams
• Engage in the Sales process with the appropriate Account Sales Rep, Engineer, and Customer
• Engage data and/or VoIP architecture engineers and proactively provide applicable network diagrams
• Provide coordination of internal engineers and external resources to ensure a successful installation implementation and resolution of any post cutover deficiencies, including, but not limited to, the coordination of the Project Team and vendors.
• Review contract packages, engineering quotes, equipment lists, and prepare the necessary documentation for the implementation process
• Provide professional consultation on hardware, software, and network solutions to effectively meet the customer's business needs serve as the first level operational escalation point for all assigned customers related issues.
• Upgrade 28 sites to VoIP SRMGC (2400 Stations)
• Coordinated Network services, Telco’s, Desk top and Help Desk and Call Centers
• Coordinated Voice Mail Collapse of 5000 users in 40 sites to single local
• Applied Training for new Voice mail
• Coordinated 19 locations for upgrading to New ACD and Auto Attendant
• Applied Training for new Auto Attendant and ACD
• Networking TFB and AVST equipment
• Networked SEB alarms for 36 sites
• Networked CISCO Catalyst routers
• Study and upgrade DC Converters
• Reported to Senior Vice President IT Vendor, First Vice President Client, Reporting to me; Total of five Project Managers, one Union Supervisor one Union Forman, seven Field Engineers and two analysts.

Project Manager

Confidential, New York

• Managed integration of 430 Cisco IPT stations installation in France
• Ordered and tracked all Equipment.
• Asset Management, License Tracking and registration of License
• Managed Call Center Manger programming and Cisco Unity Connection 7.0 installation in Germany.
• Upgraded and installed 23 Catalyst 3560 switches in the EMEA location.
• Upgrade Supervisor engines in existing Catalyst 6509-E with a pair of SUP32-GEs.
• Upgrade the single existing Catalyst 6509-E to native IOS
• Installation of one Cisco ISR3845-VSEC-SRST Voice Gateway.
• Replace existing Cisco 3745 and move MPLS and E-1.
• Wrote and managed Step by Step TEST process.
• Managed and designed Dial Plan to accommodate 88 locations to migrate to Unity Connection on a Global scale leaving legacy PBXs in place.
• Identified and managed the installation and staging of Cisco PIMGs for global deployment.
• Wrote Legacy PBX programming guide for Cisco PIMG deployment.
• Managed the installation and staging of Unity Connection 7.0 Clusters for global deployment.
• Documented technology deployment, systems management & process improvement.
• Managed Weekly Technical / Engineering meetings.
• Interfaced with multiple vendors to insure proper move/add/change/repair implementation & completion.

Project Manager

Confidential, New York

• Successfully transformed all aspects of internal voice communications on 650 Trading Desks
• Utilized working knowledge of technology to insure departmental budget and corporate expectations were maintained
• Designed and deployed off site locations including implementation of IP telephony
• Successful vendor management
• Provided analysis and management of Trading floor Confidential and services
• Developed and maintained departmental intranet for added streamline of adds, moves and changes maintaining service level agreements
• Deployed state of the art technology to enhance business operations
• Designed and deployed disaster recovery procedures
• Managed corporate video conferencing
• Documented technology deployment, systems management & process improvement
• Interfaced with multiple vendors to insure proper move/add/change/repair implementation & completion