SUMMARY:

• An IT professional with 20+ years of application development for Web, mid - range and mainframe implementations.
• Experienced technical manager of projects with on-site and global teams through software development and infrastructure deployments on multiple platforms across Airline, Banking, Tax, Government, and Healthcare industries, seeking a leadership role in Management Consulting or corporation IT department.

TECHNICAL SKILLS:

Technologies: SQL, Web service, eCommerce, .Net, Mid-Range, Mainframe, DB2, COBOL, JCL, VSAM, IVR, TSO, CHGMAN, FTP,ND M, File-Aid, Xpeditor

Project Management Tools: HP PPM, Planview, MS Project, SharePoint, Excel, WORD, Power Point, Visio, BPMN, ISM,EVM

WORK EXPERIENCE:

Atlanta, GA

Project/Program Manager 

Responsibilities:

• Provide project management services for complex IT modernization project to integrate state drivers’ record application data to associated tax account databases in COTS ERP application
• Prepare and manage detailed Project Plans (Schedule, Quality Plan, Communications Plan, Testing Plan, Implementation Plan)
• Execute full SDLC, including design, development, conversion, and phased implementation
• Ensure project release dates and milestones meet project schedule dates
• Plan conversion approach to Extract, Transform, and Load (ETL) data from legacy mainframe to COTS Server ddatabases
• Coordinate in development of Source to Target data mapping to populate data warehouse attached to COTS system
• Build customer-facing website allowing online registration of commercial and non-commercial driving skills test to reduce annual 350,000 scheduling call volume to Call Center
• Interface customer registration data to QMatic application that automatic queues customers for service at state-wide driving facilities
• Update IVR call flow to inform customer of new online website
• Oversee Quality Assurance, Systems testing, UAT, and implementation of cloud based QMatic application

Atlanta, GA

Project/Program Manager,

Responsibilities:

• Lead all projects thru SDLC and ensure timely implementations of complex application development projects
• Used Six Sigma Process improvement methodology to streamline data capture and reporting to Global travel agencies
• Collaborated with Busines Analysts and technical team to design solutions for mainframe/COBOL and web reservations system
• Prepared and managed Project Plans (Schedule, Quality Plan, Communications Plan, Testing Plan, Implementation Plan)
• Managed and presented project budget, including monthly scorecard and project status
• Adhered to Change Management process, reviewed all planned RFCs, monitored RFCs through Implementation
• Managed Project - Salesforce.com Application User Interface and mainframe application enhancements ($8M budget)
• Managed Release 3 of Global Sales Incentive System / Salesforce.com upgrade with 16 direct technical reports thru full SDLC
• Elicited requirements from global travel agencies to enhance SFDC user experience, Sales Contracts, and global reports
• Reviewed and obtained design sign-off from Business and IT Stakeholders for contract and reporting design, and workstream flow changes
• Drove analysis, design, development (including customizing objects and templates), and QA testing of Sales Contracts and reports
• Coordinated usage of sandboxes for SFDC testing projects to ensure projects would avoid SFDC upgrades
• Managed implementation of Salesforce.Com User Interface and mainframe COBOL/DB2 systems enhancements
• Planned release schedule for SFDC implementations.
• Managed Project - Delta Premium onboarding of new aircraft ($20M budget)
• Facilitated kick-off meeting to include all company channel representatives
• Worked with multiple departments including Sales (Salesforce.com Contracts) HR, Finance, Reservations, Fleet, Catering, Scheduling, BI/EDW, Operations to develop business requirments
• Stood up Linux servers for new API tesing environment with 3 new databases
• Reviewed business requirements and technical design with all Stakeholders to obtain sign-off
• Converted hard-coded statements utilizing SOA interface from legacy mainframe applications to call new API databases
• Enhanced content and graphics on Delta.com website and FlyDelta App
• Managed Project Quality Assurance Testing
• Collaborated with team to build Master Test Plan to include
• Documented functional and non-functional test cases
• Pass/Fail criteria
• Defect Resolution procedures and tracking tool usage
• Timetable for readiness of testing environments and regions
• Code promotion approval process
• Test data criteria
• Testing schedule
• Reviewed and obtained approval on Master Test Plan
• Executed Master Test Plan,
• Ensured Defect Resolution procedures are followed
• Facilitated Testing Status and Defect Resolution meetings
• Presented Test reports to Stakeholders for review

Chicago, IL

Senior Consultant

Responsibilities:

• Lead Quality Assurance Testing for Vendor COTS ERP application
• Prepared and executed detailed Project Plans (Schedule, Quality Plan, Communications Plan, Testing Plan, Implementation Plan)
• Reviewed Master Test Plan with testing team
• Determined number of tests to be performed in each category
• Ensured testing is complete for all scenarios with Pass
• Ensured all failed test scenarios are reviewed with vendor and processed thru Defect Resolution tracking tool
• Communicated with vendor on testing results and defects resolution to ensured implementation and delivery of tax applications
• Performed Legacy system assessments to develop data warehouse solution
• Elicited business requirements through group interviews, observations, and surveys
• Created business model of client operations using BPMN
• Conducted independent verification and validation of vendor software

Atlanta, GA

Senior Infrastructure Project Manager

Responsibilities:

• Managed, mobilized and directed Mainframe developers and vendor technical teams including AT&T, IBM developers on-shore and off-shore (Brazil, India), Networking, functional Business Unit resources, and client teams thru full SDLC to project completion
• Managed Asset Management application thru full SDLC
• Developed and maintained NASCO and Plan-specific project management documentation for assigned projects
• Verified environmental readiness for client server and multiple vendors between NPS modules
• Translated customers' business system design into scope, work break down structures and schedule using NASCO Project Management
• Lead infrastructure projects to stand up wintel servers for development, testing, integration, and production environments
• Managed projects to sunset or re-purpose servers used across multiple applications and clients
• Submitted RFS for infrastructure and labor billable service requests using PgMP tool; Opened and tracked CSRs using ISM tool

Atlanta, GA

Senior Project Manager

Responsibilities:

• Converted mainframe/COBOL legacy applications to COTS ERP distributed system
  • Managed the schedule and process for Extract, Transform, and Load (ETL) tasks to transfer data from mainframe DB2 databases to SQL server databases
  • Collaborated with team to map source fields to target fields and complete custom code to populate data warehouse attached to COTS system
  • Verified and validated data transfer for accuracy
  • Ensure data from mainframe matched data loaded to COTS ERP applications
  • Worked with executive management and vendors to efficiently drive COTS ERP tax application projects to successful implementation
  • Used Excel to itemize costs for hardware, software licenses, tools, in-house staff, contract labor and contingency
  • Submitted cost estimations to IT Director on system changes mandated by Legislature
  • Maintained a strong focus on structuring, managing, and implementing complex technical solutions requiring deep business expertise, process optimization and business operation knowledge to achieve significant and measurable business value
  • Streamlined application code and business process flows to cut overnight system processing by 5 hours
  • Lead cross matrix COBOL application developers, vendor team of 10 .Net developers, and testers thru 7 years of IT modernization, completing.
  • Created high-level data flow designs using Visio
  • Performed Security Admin for new COTS ERP application
• Lead all projects thru SDLC in Quality Assurance Testing
  • Managed Testing Phase to complete all test scenarios with Pass
  • Established and managed defect resolution tracking procedure
  • Comunicated testing status in Steering Committee meetings
• Managed day to day operations of State Revenue Collections and Payments Interface System
  • Designed and implemented credit card payment interface to Global Systems credit processing application
  • Tracked and reconciled remittance payments collected and processed to Bank transaction reports
  • Documented operational re-start and re-run procedures for supported applications
• Spearheaded IVR Call Routing Mainframe conversion and implementation project
  • Performed analysis and design on Call Center telephony application
  • Expanded call flow to provide process improvement and customer service
  • Converted IVR application from Mainframe/CICS/DB2/COBOL platform to client platform
• Lead Electronic Funds Transfer (EFT) Banking Interface Revenue Collections Systems
  • Responsible for completion of all EFT transactions processing
  • Enhanced application code and tested changes to ACH file layout with partner Banks (SunTrust, Wachovia) teams
  • Reconciliation of accounting discrepancies between transmitted files and bank files
  • Handled production implementations and issues with overnight batch cycles and system down time
• Y2K
  • Managed 8 contract workers thru Revenue and EFT application changes, testing, and implementation for Y2K
  • Managed day to day operations of revenue and tax applications and team
  • Coordinated systems integration testing with interfacing applications
  • Provided productions support for Mainframe COBOL applications
  • Forecasted budgets using bottom-up estimates to determine total application development costs
  • Used Excel to itemize costs for hardware, software licenses, tools, in-house staff, contract labor and contingency
  • Submitted cost estimations to IT Director on system changes mandated by Legislature

Atlanta, GA

Systems Analyst

Responsibilities:

• Analyzed, tested, and provided corrected code for mainframe, JCL, COBOL, DB2, VSAM and CICS application bugs
• Supported application thru nightly production batch jobs cycle and annual disaster recovery test
• Elicited and documented business requirements
• Utilized Mainframe, DB2, COBOL, JCL, VSAM/ISAM, CICS, SQL, TSO, CHGMAN technologies to debug, code, and test changes to financial applications including:
• Trust Accounts Investment system
• Employee Benefits (Defined Benefits/Defined Contributions) application
• Asset Liability
• Commercial Loans
• Loan Recovery
• Provided production support and monitoring of legacy mainframe systems
• Tested Disaster Recovery procedures for restart of critical applications
• Documented operational re-start and re-run procedures for supported applications