SUMMARY:

• Managed a highly matrix aligned project team and environment: Revenue CYCLE, & Information Technology.
• Developed a formal business case with total cost of ownership to assist stakeholders & sponsors in the decision process.
• Facilitate weekly project meetings with executive management.
• Worked with prospective vendors for application interface and integration requirements.
• Developed scope & project timeline document.
• Managed the day - to-day project administrative activities such as: meetings. (agendas/minutes/action items), issues (assessment, escalation, and resolution), resource (schedule, budget, and issues), and status reporting.
• Facilitate application assessment, crosswalk & GAP analysis sessions.
• Developed RFP in preparation for vendor selection.
• Coordinate facility walkthrough & site visits.
• Conducted business review plans derived from the project’s business cases and product descriptions and other deliverables by performing user interviews; joint and individual.
• Developed detailed project plans after business review signoff for cross functional deliverables application and system development/integration/migration projects.
• Created use cases, mind maps to aide in translating requirements, prioritizing, and analyzing the organizational impact and cost feasibility.
• Conducted Matrix analysis, attribute listings and morphological analysis.
• Managed and collaborated with work-stream owners to develop work plans, task estimates, resource commitments, and risk analysis for relative project deliverables.
• Monitored and assessed the work-stream owners’ project activities progress, status reports, and issue logs.
• Managed and reviewed with the work-stream owner cause and effect for deliverable change request, quality issues, and resource constraints/issues.
• Monitored and Controlled deliverable activities, schedules, and cost for multiple ongoing projects, ensuring that there was no scope creep, resources/team maintained focus, and that the goals, objectives, timelines, and budgets were met in accordance with project plan and objective.
• Managed deliverables for cross-functional project planning for various functional groups in support of a single project, focusing on managing the external output of a function’s key hand-offs between functions.
• Managed end to end 12+ concurrent projects with budgets ranging from 250k-5M along with cross-functional internal and external resources/project teams.

TECHNICAL SKILLS:

• MS Office Suite 2010, MS PowerPoint 2010, Visio 2010, NetMeeting, Outlook 2010, MS Project, JIRA, Acrobat 8 Professional

PROFESSIONAL EXPERIENCE:

Confidential,New York,NY 

Responsibilities:

• Defined, documented and managed traditional and agile delivered projects
• Managed external customer’s projects using Agile and Waterfall methodology.
• Ensured project controls were in place to assure projects agreed deliverables.
• Identified, assessed and managed risks and issues for projects’ success.
• Effectively managed project teams’ conflicts, build collaborative partnerships with stakeholders, and obtained commitment to make decisions.
• Managed stakeholders.
• Worked in a collaborative manner within a matrix managed organization.
• Estimated costs, timescales and resource requirements toward successful completion of each project.
• Maintained project resource allocations.
• Prepared and maintained project plans and tracked activities against the project plans.
• Implemented effective communication plans and operating rhythms, including provisions of regular and accurate reports
• Monitored costs, timescales and resources used, and appropriate actions if deviation occurred from agreed tolerances.
• Managed change control and gaining agreement for required revisions from project stakeholders.

Enterprise Custom Solutions Project Manager

 Confidential,Leawood, KS

• Used B&V project management phases & methodology; project initiation, planning, execution, monitoring & control, and closeout to direct work.
• Identified requirements, delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology.
• Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates.
• Wrote User Stories based on the requirements gathered from all the stake holders.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.
• Developed and maintained relationships with Accountable Executives and Stakeholders.
• Prepared and presented project estimates and proposals including scope, cost, and schedule according to client requirements and bid processes.
• Negotiated commercial contract terms.
• Managed changes, risk on scope, cost, schedule, quality, and safety based on available resources and client requirements.
• Communicated clear expectations, goals, and vision.
• Managed project budgets, costs, and receivables.
• Managed contracts and legal issues.
• Analyzed and reported health metrics as a basis for improvement.
• Motivated, coached, and mentored project teams.
• Delegated project work.
• Managed performance of direct reports.
• Managed conflict and collaboration to achieve exceptional results.

Confidential,Fort Meade, MD

• Provided key support to Headquarters USTRANSCOM.
• Developed project charters, WBSs, integrated schedules, and other project deliverables.
• Facilitated project calls, meetings, and discussions both internally and externally.
• Identified and track project tasks and statuses including funding assigned and expended by CLIN/SLIN and individual charged numbers.
• Occasionally, acquired project resources under direction of Program Manager’s leadership.
• Coordinated, prepared and tracked program and contract deliverables.
• Collected, tracked, and assessed program and contract metrics.
• Reviewed team deliverables and coordinated feedback from stakeholders.
• Tracked project issues and drive issue resolution.
• Created and maintained project plans and schedules under direct PM staff supervision.
• Identified, record, and maintain project risks under PM staff guidance.
• Prepared In-Process Review materials.
• Generated monthly contract status report.
• Prepared scheduled and ad hoc reports.
• Developed and tracked program funding, estimates and budgets.
• Utilized the Information Technology Infrastructure Library (ITIL) and Project Management Institute (PMI) best practices to manage IT projects and services for USTRANSCOM.
• Provided assistants and guidance in developing with the IT project portfolio management.

 Confidential,Naperville,IL 

• Worked with the customer and internal teams to ensure effective and timely delivery to the customer’s delight.
• Managed overall delivery and success of the Program in the Americas.
• Monitored the accuracy, content, and delivery to the scope of the SOW.
• Coordinating, approving, and managing changes to the Program which impact the SOW.
• Managed project financials including P&L • Managing project teams.
• Met approved budgets for projects and programs.
• Led regular project and program reviews delivered to HPE management and project/program stakeholders.
• Provided reliable financial forecasts to HPE Services management.
• Identified and developed new opportunities on current program.
• Provided performance feedback for program teams as required.
• Worked on a development plan leading to higher PM skills.
• Participated in the HPE Program Manager (PM) Professions community.
• Performed all other customer’s duties as assigned.

Confidential,Milton, GA

• Responsible for all CAPEX projects for the expansion of the plant, tracks expenditures to ensure project is within budget.
• Managed facility installation projects of new or improvements to equipment, quality, and process improvements, cost reductions and increased capacity, utilizing lean manufacturing concepts and tools.
• Worked with all engineers onsite to ensure equipment will meet all production needs of the plant.
• Worked with vendors to get quotes on projects. 
• Managed the contractors who were responsible for the expansion program and ensured that projects were completed on time and within budget.
• Followed and managed health and safety practices within the facility.
• Performed other duties as directed by the Plant Manager.

Confidential,W. Monroe St. Chicago, Illinois

• Directed complex projects often involving multiple internal and external constituents and matrix partners.
• Worked with people managers across business and T&O to ensure projects were staffed with the right mix of people who exhibit the required perspectives, skills and behaviors.
• Defined, planned, orchestrated, and delivered assigned projects, including all business, operational and IT deliverables.
• Directly managed all aspects of the project lifecycle and worked with matrix business, corporate and IT partners to oversee all phases of the project to ensure that the related project processes were completed as required (including, as applicable, change management, process management, transition to business/operations, system development, quality management, etc.).
• Responsible for building and sustaining the day-to-day relationships and communications (including project briefings) with stakeholders at various levels of the organization, including executive level, as well as other internal and external resources within the context of the assigned project.
• Sustained and managed the relationship with the Accountable Executive and Program Manager, where applicable, throughout the duration of the project by providing sound advice, counsel and support.
• Ensured end results were of the highest caliber by clearly articulating scope and quantifiable business benefits.
• Provided leadership, motivation, coaching, mentoring and professional development for project teams to obtain a high level of co-operation and contribution from all project members.
• Managed regular core team and key governance forums with Steering Committees, Operating Committees, Decision Forums, to review progress with key constituents.
• Represented the interests of the project or program in various project governance and inter-department forums.
• Ensured the mechanisms of change management; plans, processes, tools, were in place and effectively executed.
• Ensured project issues and risks were identified, quantified, managed and tracked.
• Used past experiences to proactively "anticipate" risk and develop appropriate mitigation strategies and plans.
• Ensured risks, assumptions and constraints were appropriately communicated and escalated when necessary.
• Rigorously managed scope to ensure commitments were achieved within agreed time, cost, and quality parameters.
• Managed and/or validated financial forecasts and provided on-going reconciliation of resources and other related project expenditures.
• Defined and tracked project milestones while developing, maintaining, and reporting on an overall integrated delivery plan.
• Developed project artifacts including charter, integrated plan, resource plan, contingency plan, and related PM artifacts, while complying with applicable enterprise standards (e.g. Risk, Audit, Compliance).
• Monitored and controlled projects and proposed recommendations and adjustments to the overall project manager or Accountable Executive, as applicable and published periodic project status reports.
• Provided Accountable Executive with continued insight in the viability of the business cases (e.g. costs, benefits, KPIs) as the project progressed.
• Negotiated complex contracts with external vendors (in consultation with Strategic Sourcing) to ensure receipt of specific resources and materials, as well as best value for the Enterprise.
• Ensured day-to-day vendor relationship management occurred including monitoring performances, reviewing and approving vendor’s invoices.
• Contributed to improving the best practices of the project management community within the Enterprise to help drive consistency, transparency and execution excellence on projects Cross-Functional Relationships.
• Maintained primary relationship management role with the business executive accountable for the projects.
• Chaired project steering committees, maintained relationships with business, technology and operations areas and orchestrated activities from all areas Scope and Impact.
• Project team members and to direct all sub teams.
• Direct accountability for projects with up to 25 team members.
• Provided input on performance reviews for all team direct reports.
• Controlled project budgets up to value of IAAP (up to $10MM).
• Project lengths: 1 year to 3 years.
• Impact to bank operations typically within one line of business.