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It Director Resume

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MN

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SUMMARY:

  • A challenging opportunity to transform marketing and business operations through the effective use of technology.
  • I lead companies in reflecting on what works well and what should change, then transforming ideas into business value by developing new business capabilities and guiding development of custom applications.
  • I am experienced in improving operational & staff efficiencies, managing costs, shortening cycle times, and increasing market sharre.
  • I serve in roles like IT Director, Product Manager, Program Manager, Business Transformation Analyst, Scrum Master, Project Manager, etc.

TECHNICAL SKILLS:

  • Agile/Scrum Master
  • Business & vendor partnerships
  • Project planning & leadership
  • Vendors
  • AWS
  • InfoSec / PCI - DSS
  • Contract management
  • Budgeting
  • UI/UX
  • Scaled Agile
  • Program Management
  • DR, BCP, PLM

PROFESSIONAL EXPERIENCE:

IT Director

Confidential, MN

Responsibilities:
  • Drive the changing of mindsets to a data-driven, results driven business approach.
  • Create and implement strategic plan for all aspects of technology usage.
  • Implement and optimize company’s ERP system—Epicor.
  • Guide enhancements and SEO improvements on marketing websites.
  • Lead business initiatives, like expansion of government sales.
  • Manage PCI-DSS compliance.
  • Manage IT infrastructure: Linux & Windows servers, firewall, Win10 & Win7 PCs, etc.

Project Manager & IT Director

Confidential, Edina, MN

Responsibilities:
  • Oversaw development and maintenance of the listing syndication system used for thousands of listings on 800 websites, generating over 1.5 million sales leads annually.
  • Vendor management: Point person for contracts, SLAs and competitive selection.
  • Offshore: Successfully designed and led outsourcing initiatives.
  • Supervised teams of 20+ employees and contractors, including remote/virtual staff.
  • Drove the agile transformation, scaling agile to a team of 50 people and serving as Scrum Master.
  • Enhanced Software Development Life Cycle (SDLC) and Agile standards while maintaining full compliance with corporate policies and SOX security requirements.
  • Led operations compliance to KPIs and SLAs. Led enhancements of business-critical systems using DevOps practices. Responsibilities: issue prioritization & escalation, Help Desk engagement, BU liaison, etc.
  • Managed and led internally-developed residential property management system used by leading banks for foreclosure management, workflow management/activity tracking. Responsibilities included business architecture, business relations, requirements management, resource allocation, coding standards, security, value optimization, and client audits (e.g., PII & Comptroller of the Currency). Service levels were the best in the industry.
  • Designed and program managed the creation and operation of a commercial property foreclosure management used by a leading bank to monitor assets. The system tracked assets, leases, income, and expenses, granting easy visibility into a significant portfolio concern.
  • Managed and led in Product Manager role the internal data warehouse (DW) providing business intelligence (BI) to corporate executives for strategic marketplace analysis.
  • Led integration process for numerous acquisitions.
  • Infrastructure: Liaison between the software development & infrastructure teams, responsible for firewall configuration, security footprints, server sizing, etc.
  • Cloud: Led successful migration to AWS, utilizing both the Software as a Service (SaaS) & Infrastructure as a Service (IaaS) models and RESTful design.

IT Manager

Confidential, Minneapolis, MN

Responsibilities:
  • Implemented eCommerce site with 29% year-over-year growth and 10% sales via web after 15 months.
  • Negotiated stronger contracts with external vendors, reducing costs between 30% and 50%.
  • Strengthened ERP implementation, increasing cost transparency and reducing error rates.
  • Maintained and developed infrastructure: Firewalls, WAN, servers, PCs.
  • Managed a team of three.

Project Manager

Confidential

Responsibilities:
  • Established Marketing Communications team with corporate newsletter (12,000 recipients), product brochures, sales-oriented white papers, technical documentation and a $300,000 advertising campaign.
  • Estimated and led profitable external projects within Professional Services BU, including customer acquisition and sales support phases.
  • Led partner review for successful Intershop 4 product line with 400,000 licenses.
  • Led teams of up to seven people.

Project Manager

Confidential, Minneapolis, MN

Responsibilities:
  • Redesigned business processes, thereby reducing client reporting cycle time by 50%, administrative staff by 40% and corresponding reductions in IT headcount.
  • Introduced common project management techniques (request logs, CBA, project plans, etc.), giving all stakeholders insights into the technical work, increasing customer satisfaction and reducing staff turnover.
  • Led initial steps of reporting system re-architecture, expanding customer reporting options.
  • Led team of up to 11.

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