SUMMARY:

• Senior e - commerce & digital marketing technologist with 18+ years of experience in IT and 16+ years’ experience in multi-channel ecommerce technology strategy, technical delivery, solutions architecture, technology roadmap definition, OCM strategy and its execution to deliver a best-in-class of digital & commerce platform within budget and timeline.
• I am certified in TOGAF 9 (Level 1 & 2), PMP, Hybris, Websphere, SAP, Adobe AEM, Sterling OMS, & Ariba. I have experience in varied domains of B2C (consumer appliances & goods, tire, grocery, craft industry, luxury retail products, outdoor sports gear, apparel and shoes, healthcare, marketplace), B2B (Hitech, manufacturing, aviation) and B2B2C (Energy/Utilities, Consumer Products, Technology, manufacturing) and integration with varied ERP and backend systems.
• I have extensive experience in developing WCMs platforms, technology capability/practice, people development, offshore team engagement and alignment.

TECHNICAL SKILLS:

• Software Development Processes
• Enterprise Application development and Management
• Organizational Change Management (OCM)
• Problem Analysis and Definition
• Project and Program Management
• Strategy & Transformation
• Infrastructure Hosting and Management
• Software Patent Creation
• Business and IT alignment
• Systems Integration
• On Prem vs Cloud
• Budget/Financial Planning
• P&L
• Offshore Application Development & Testing
• ERP Platforms SAP
• JDE
• Oracle
• E-Business
• Middleware Platforms (Webmethods
• Tibco
• Biztalk)
• B2B
• B2C
• e-commerce (Hybris
• Websphere commerce)
• Content Management and DAM (Adobe AEM
• Documentum)
• Big Data and Analytics (Adobe Analytics
• Google Analytics)
• SEO
• CRM (Salesforce CRM
• SAP CRM)
• Supply Chain planing/ transformation
• Logistics
• Procurement
• Vendor Management
• Product Management
• Content Management
• ECM
• CDN
• OCM
• Managed Services
• IT Outsourcing
• Security & Compliance
• SOX
• HIPPA
• CRM
• Salesforce
• Seibel
• Talent Acquisition
• Retention & Development
• Cloud Computing
• IaaS/PaaS/AWS
• Strong Virtualization
• Data Center
• DR
• Cloud services
• Infrastructure Management.

PROFESSIONAL EXPERIENCE:

Technology Delivery Director

Confidential, Irvine, CA

Responsibilities:

• Provided technical, digital strategy & business oversight to Commerce engagements for Confidential / Sapient Group clients.
• Delivered points of view on key commerce topics to be seen as an expert in commerce technology core to our industry.
• Deep experience with commerce platforms and technologies such as hybris, IBM Websphere, Demandware, etc.
• Supported new business efforts by analyzing business problems and proposing innovative technology solutions in close collaboration with the other disciplines in the organization
• Strong Java background and expertise in related technologies such as Spring, Rest, Hibernate, JSTL, etc.
• Researched new products and technologies to determine fit within the overall application architecture.
• Explained application architecture decisions and their rationales to client management and technical teams
• Partnered with business development on the development of the technology sections of proposals ensuring proposal addresses client needs with appropriate technology and strategic thinking
• Accurately scoped new work to ensure project profitability
• Provided leadership to cross-functional teams by helping define clear, realistic goals; clear barriers to team progress and manage the resolution/mitigation of project risks and issues.
• Led regular stakeholder reviews; communicated and present status and issues effectively to all levels of the organization, both verbally and in writing.
• Worked with other disciplines to translate the client's business requirements to a sound technical architecture/approach.  
• Oversee execution of technical strategy one the client's approval is obtained
• Mentored and grew other Technology architects, Software developers, PM within the organization
• Act as career manager, actively providing mentorship and guidance
• Led Five full LiveCycle implementations of Hybris and adobe AEM CMS implementations
• Hands on experience implementing SAP Hybris B2B and B2C implementation projects and integration Adobe AEM for Retail, Manufacturing, Automotive and Consumer Product clients.
• Hybris, DataHub, PIM, SAP ECM, SAP CRM, C4C and SAP ERP integration experience.
• HANA Cloud Portal, HANA Cloud Integration, Cloud Identity Management knowledge.
• Managed global ecommerce/ digital teams, with teams in US, India and China delivering customer B2C, B2B and digital marketing solutions for customers
• Driving hybris product certification program across USA, Europe & Asia within company.

Sr. Manager, Software Engineering Svc.

Confidential, San Diego, CA

• Responsible for overall management of the HP Enterprise Applications & Digital Content team delivering and deploying strategy, design, and implementation of web content management, digital asset management, and other technology solutions in the State & Local Sector and Public sector.  
• Currently managing $87M annual OpEx & CapEx spend to support and enhance SAP ECC, Oracle E-Business Suite, EMC Documentum, Kofax, Adobe AEM and Hybris capabilities as well as smaller software capabilities both on-premises and cloud based. Major functional capabilities include: Accounting/Finance, Order Management, Human Resources and Supplier Management for the County of San Diego and Los Angeles County.
• As a Hybris Senior Manager brought considerable technical, functional, and product expertise to deliver effective solutions to clients.
• Led (three) full life cycle Hybris and Websphere commerce engagement planning and budgeting; mobilized and managed engagement teams; defined deliverable structure and content
• As Delivery Lead, facilitated buy-in of proposed solutions from top management levels at the client;
• Directed on-time, quality delivery of work; managed engagement economics; managed engagement risk
• Managed day to day interactions with executive clients and sponsors
• Developed and maintain contact with top decision makers at key clients;
• Organized and led pursuit teams; participated and led aspects of the proposal development process; the development of proposal pricing and Staffing
• Developed practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents
• Performed role of counselor and coach; provided input and guidance into the staffing process; actively participated in staff recruitment and retention activities; provide leadership and support for delivery teams onshore/offshore.

Technology Manager

Confidential, Costa Mesa, CA

• As Sr. Solutions Delivery Manager, led and delivered large, complex client engagements that identify, design, and implement creative business and technology solutions for large Fortune 500 companies. 
• Extensive experience in information systems design, development and implementation with organizations in the Aerospace, Finance, media & entertainment, Automotive, insurance and retail industries. 
• Provided leadership to engagement teams, identifying key client business issues, determining client needs by developing innovative approaches, evaluated/ validated analysis & developed recommendations for the client in the context ROI in return. 
• Collaborated with IBM Sales in developing Overall Strategy; Analysis, Design and Implementation of our client's initiatives. 
• Managed many large, Fixed-Bid price projects; T&M projects, and projects involving onsite & offshore models 
• Used strong background in SDLC methodologies on projects, previous skills with Agile, Waterfall, Scrum and Lean and other IT industry standards in recommending best approach to client and ensuring IBM E2E success. 
• As Solutions leader, led multiple - business development activities, client solutioning, collaborating with sales, developed responses to RFP, RFI and SOW's, developed cost cases and P&L. Worked with Line management for approvals, managed contract TCV's of $19M to $60M 
• Fluent in negotiating detailed and complex multi-year contracts with Fortune 500 and multi-billion companies 
• Delivered Managed Services solution to customers, using IBM's Global development/testing model for Enterprise application management, Custom development, and Business Process Outsourcing for clients 
• Assisted clients in helping grow their business and expand their web presence by using Digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and SaaS ERP solutions. 
• Experienced using IBM's Web Content Manager to accelerate digital content development & deployment via all the client's digital channels. 
• Delivered e-commerce capabilities providing transactional solutions related to online marketing, sales and service; for both D2C and B2B/B2C for key clients like Microsoft, Cisco, Staples, Disney 
• Led 4+ full lifecycle SAP R/3 implementations and Led 4 full lifecycle implementations of Hybris B2B (mow SAP Hybris) platform and Ariba (now SAP Ariba). 
• Led multiple integrations of Hybris platforms, Omni Commerce platform, PCM, Hybris order management, and leveraged APIs web services for integrating with iOS apps for clients like Bridgestone, Michelin, P&G, Toy'sRus 
• Experienced configuring Hybris Merchant Catalogs, Subscriptions, Vouchers, and Hybris APIs. 
• Enabled client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Cloud based ERP/CRM. 
• Developed e-commerce capabilities leveraging Websphere commerce, Sterling commerce for clients like Cisco Systems, Amazon, Verizon FIOS, Lenovo and provided transactional solutions related to online marketing, sales and service; for both D2C, B2C and B2B 
• Successfully led (Seven) implementations of IBM WCS (WebSphere commerce), configured (WAS Server, Websphere Commerce v6/7, Websphere Partner Gateway v6, Websphere MQ, IBM ESB, Websphere Portal & Integration).
• Experienced with Product catalog management, PIM applications, product consolidation etc.

Manager, Technology & eCommerce

Viacore Inc, Irvine, CA

• Led global teams, collaborating with cross-functional business and IT stakeholders, to realize the value of business integration & process automation, driving productivity to enabling business growth for companies. 
• Managed delivery of customer-specific end-to-end solutions. Experienced in the service provider marketplace in delivery of systems implementation 
• Developed RFPs, SOW, POC's, estimated and tracked project costs, generated schedule and staffing plans. 
• Technical SME on SOA, Middleware applications, Enterprise Content systems, Messaging, API and Application services 
• Led enterprise wide effort delivering a SaaS based B2B Management platform to externalize business services for Partner ecosystem in a simple, secure, and scalable way to facilitate Ease of Doing Business and enabling New Revenue streams, Key clients included e.g. Cisco Systems, Foxconn, Samsung, Lenovo, Nokia Mobile phones division 
• Led the deployments of Cognos business Intelligence (BI) dashboards to provide end-to-end visibility and transparency provided major Retailer (The GAP, Banana Republic, and Old Navy) with a better view of the supply chain allowing the company to identify and plan for problems before they occur. 
• Guided the develop teams to use JIRA, Confluence tools, SourceSafe processes and virtualization of B2B environments to automate our build, test, deploy, and production infrastructure. 
• Led the product management team in the design and development of the Websphere commerce, WebSphere express and partner gateway product. Assisted senior management in selling the B2B product to IBM in 2003. 
• Launched B2B private hub, SaaS based Websphere supply chain network. Developed global and collaborative network linking Cisco with its contract manufacturers, distributors, suppliers through one central repository, streamlining all supply chain information. The pilot was with several partners, including Foxconn, Flextronics, Altera, and Motorola & IBM. 
• Generated Post-sales opportunities at existing client sites to increase revenue and profitability, by defining new product features based on perceived customer to revitalize languishing product lines. Assembled team to develop highly interactive web services based product. 
• As Service Delivery team manager, responsible for managing resolution of complex and impactful production support issues and reporting actions to the leadership team 
• ECM product knowledge in the following technologies: Adam, Adobe CQ, Captiva, Day, Kofax, OpenText, Oracle UCM and Akamai Web Content Management systems 
• Knowledge of Data Center solutions (EMC, NetApp and VMware, etc.) 
• Experienced in defining and implementing Enterprise Services Bus solutions (i.e., using Tibco, BEA web logic, MQ Series) 
• Worked with key web standards like e.g. XML, ebXML, RosettaNet, EDI, Idocs, OAG, AS2, SOAP, Ajax, Rest and other related technologies.

Management Consultant - Management Consulting

Confidential, Santa Ana, CA

• Performed advisory and implementation services to address manufacturing, financial, human resources, customer relationship management, supply chain, and other business needs throughout the enterprise with the full suite of SAP/Oracle products 
• Analysis, design, coding, testing, and user training for modifications, custom add-ons, and installation and upgrades to the SAP and J.D. Edwards software.
• Provided team leadership for numerous projects/implementations.
• Provided technical assistance, analysis and programming solutions across multiple platforms, World and PC based EnterpriseOne.
• Consulted to international corporations including; Boeing, BBA Avionics, Sony Pictures, EMC.
• Provided sole technical support to for their implementation of SAP NetWeaver and webMethods software.
• Advised on software modification. Performed modifications, enhancements and corrections. Also, insured that all technical application issues were resolved resulting in an on-time, on-budget 'go-live'.

Management Consultant, Business Consulting

Confidential, Kansas City, MO

• Participated and led aspects of the proposal development process, and contributed to the development of proposal pricing strategies working with senior managers/ partners. 
• Led sub-teams of consultant to understand current 'As-is' business process at client sites, led blue printing phases, defined uses cases and test cases. 
• Led and managed multiple ERP Vendor analysis projects (SAP R/3, JDE, Baan) and Enterprise project management initiatives, mitigated risks, delivered results for major Manufacturing/ Healthcare/ Retail companies 
• Worked with vendors/ internal client teams to install, configure, and guide development and the integration of the ERP system with a variety of business applications i.e. ADP, Business Data Warehousing, Inventory Management & HR systems 
• Coached, mentored, and provided guidance to resources less familiar with ERP/EPM frameworks 
• Performed SAP/ PSFT HR customizations, led integration to Payroll systems (ADP), supported multi-currency for Major Telco 
• Maintained project risk, tracked project economics, including; budgeting, managed accounts receivables per Andersen's financial governance, defined deliverable content, ensured buy-in of proposed solutions from top management levels at the client sites to gather requirements and resolve issues through life cycle of project.
• Provide project management, including: weekly client manager meetings, created custom specifications, delegated work to programmer team, and review completed programs to ensure accuracy and adherence to quality standards.
• Projects include enhancements to Pick Pack & Ship, Advanced Warehouse, Transportation, Advanced Pricing, Inventory, Purchasing, Sales, Manufacturing
• Projects also have included Real-Time Web Site Interfaces, Performance Increase Modifications, and Windows Programming, 3rd Party Software Integrations