Program Manager Resume
QUALIFICATIONS SUMMARY:
- Results - oriented manager with more than 10 years of experience managing complex business and technology projects across multiple industry sectors including engagements for Accenture and AT&T Bell Laboratories.
- Proven ability to identify key issues, offer solutions, communicate on multiple levels and implement plans with contingencies to support business strategies within technology constraints. Demonstrated ability to establish strong relationships with leadership teams, staff and vendors.
- Well-developed problem solving, decision-making, and negotiation skills.
EXPERIENCE SUMMARY:
ConfidentialProgram Manager
Responsibilities:- Execution of corporate and industry wide testing and configuration for Capital Markets Settlement Cycle known as T+2 Settlement, (regulatory and industry compliance).
- Review of assessment to determine impact/scope for work streams; Cash Equities, Fixed Income, Foreign Exchange and Derivatives.
- There are 94 applications; 48 Fixed Income, 28 Cash Equities, 10 Derivatives. Budget 1.6MM, staff of 14; seven contractors, onshore and offshore, and seven employees.
Environment: PMLC Waterfall/Agile, Oracle Primavera, CA Rally, Citrix, SharePoint.
ConfidentialSr. Project Manager
Responsibilities:- Development, operations and consulting for the Complex. Business Continuity / Disaster Recovery, (COOP), Regulatory Audit and Compliance.
- Supporting 12 Organizations, 39+ Applications and Websites, 280+ Databases with Data Warehouses, 6+ SharePoint Farms, 20+ Network Components, 20+ Audio Visual Sites, 530+ Computers.
- Change Management.
- 1450 client requests quarterly average.
- Budget 10MM with P&L and direct staff of fifteen, (employees and vendors).
Environment: FISMA/IRS/VA/NIST Standards, multiple concurrent projects, Waterfall/Agile Methodology, MS Project 2007/2010, Windows Servers, Citrix, Client/Server, .Net, C#, Java, MS SQL-Server, Dreamweaver, SharePoint, Genesys/Avaya Telecom, PeopleSoft 9.2.
ConfidentialSr. Project Manager
Responsibilities:- PCI 2.0 Enterprise Compliance Program for infrastructure, configurable items and related applications including multiple OS Platforms, desktop, databases, networking; cloud computing, external vendor SOW, BC/DR, (business continuity/BIA, disaster recovery/TRP), CMDB, SDLC, service delivery procedural enhancements,
- PII considerations. PeopleSoft architectural and software compliance review.
- System consolidation of multiple payment systems, (POS, Web, Lockbox, Credit/Debit, ACH). System and architectural planning for corporate separation of membership and insurance operations including data warehousing segmentation/migration.
Environment: Multiple concurrent projects, NIST/CIS Standards, Mainframe, AIX, Unix, Windows Servers, Citrix, Client/Server, Oracle, SQLServer, DB2, Informatica, MS Project 2007, SharePoint.
ConfidentialSr. Manager
Responsibilities:- Systems conversion from SunGard Phase Three to Broadridge Financial Systems
- Replacement of fixed income and equity trade processing, front/middle office, settlement/back office, regulatory and operational reporting functionality.
- Project divided into nine projects with more than fifty functional areas. As-Is and To-Be flows with system enhancements.
- Working with PWC, Price Waterhouse Coopers, to implement Corporate PMO. Multiple Wells Fargo Business Entities: WFS - Securities LLC, Institutional Securities, Securities Asia, Bank NA, Securities International LTD, Grand Cayman, Wachovia Risk Services Inc.
- Wells Fargo Advisors. Staff: Nine Wells Fargo PMs and fifteen Broadridge SME Leads on-site.
Environment: Mainframe, Client/Server, Windows, 3270 Emulation, MQ Series, Web Services, Oracle, SWIFT Electronic Business Messaging, Enterprise Service Bus, Real-time Database with global intranet access, MS Project 2003/7, SharePoint, Waterfall Methodology
ConfidentialSr. Project Manager
Responsibilities:- Enterprise business continuity, disaster recovery, (BC/DR) with pandemic planning, testing and deployment. Average weekly revenue stream of 4.6 million. Cost/Benefit Analysis. Multiple RFPs, external vendors and consultants. Data Center Consolidation.
- Revenue increase of 31.5 million with project management for rate structure change across 30+ applications with large staff, matrix and offshore, including customer web access, call center support, insurance quotations, customer relationship and lead management, producer compensation, enterprise data warehouse, and PeopleSoft General Ledger. Migration of maintenance team and PMO as a Coach/Mentor/Champion to Scrum from Prince2 and iterative, (RUP), with Lean Process Improvement.
- Middleware and infrastructure POC. Upgrade of Websphere, (WBI/ICS to WPS), planned migration of several applications using the Insurance Application Architecture, (IAA). Vendor price negotiation. Initial discussion on disaster recovery. Alignment with Payment Card Industry, (PCI), security requirements. Concurrently, RFP through deployment of Fair Isaac Blaze Advisor, with performance analysis for multiple platforms and configurations. PCI Compliance.
- Feasibility of initial architecture/infrastructure to support automated insurance underwriting with decision engine processing including web based underwriting, and workflow.
Environment: HP Unix, Windows, VMWare, Z/OS, SOA, .NET, JAVA, BPM, BPEL, CVS, Clear Case, Maximo, MQ Series, Web Services, Oracle, Infrastructure, Enterprise Service Bus, HP Open View, MOPS/MSP2007, Primavera. Regulatory, (DOI), Support. Iterative methodology. Multiple releases.
ConfidentialProject Manager
Responsibilities:- Project management with planning and installation of Income Maintenance Call Center for the entire state. Business process analysis of existing Income Maintenance, (TANF, Food Assistance, etc.), Medicare, (Title XIX), and Child Foster Care in preparation for the call center. Systems analysis/engineering for all aspects including staffing, training, facilities, vendor assessment, disaster recovery/ business continuity, equipment for deployment. Interactions with other State Agencies.
- Assessment and movement of a data center including infrastructure support and business continuity. Enterprise Application Integration, (EAI), Background Check System from systems analysis through architecture, (Web Services, SOA), and deployment. Project Management Office, (PMO).
Environment: Mainframe CICS/VSAM, Cobol, MS SQL Server, MS Visual Studio, .Net, SharePoint, All Clear, IGrafx, Siemens, Cisco, Nortel, VOIP, IP-PBX, ACD, IVR, RFB, RFP, ISDN/T1, Frame Relay, Fiber/Ethernet, interaction with multiple vendors and internal organizations, waterfall.
ConfidentialProject Manager
Responsibilities:- Modifications to General Ledger & Building Management Data-Marts, two of ten. Migration of 4 database vendor applications with metric scorecards using Agile Methodology, (Scrum). Migration of 12 proprietary database applications to a new platform.
- Merger of COBITS/SOX Controls with Proprietary System Development Methodology and PMO. Matrix and offshore staff and multiple vendors.
Environnent: Oracle, MS SQL Server, .NET, MS Access, Ab-Initio, HP Service Desk
ConfidentialSr. Manager
Responsibilities:- Alignment of Infrastructure, Business Systems and Processes to support emergence from bankruptcy and new product line releases.
- Business Continuity Planning with Disaster Recovery.
- Project management for migration of credit decision engine with risk assessment and remediation.
- Migration of billing, collections and general customer correspondence to new vendors.
- Work flow and processing enhancements in credit collections, systems development, and customer service. Credit policy compliance; FCRA etc.
Environment: JD Edwards, DB2, IBM AS400/eSeries, MS-Project, MSEPM/Share Point, RPG/ILE, VOIP, SAS, waterfall methodology.
ConfidentialProject Manager
Responsibilities:
- Financial marketing campaigns and products with multiple concurrent projects, 3 Year NPV of 20+ Million.
- Process improvements for several internal business processes, software development methodology and technical resource management enhancements.
- Capital Budget and platform upgrades to OS, DBMS & Operating Hardware. Business case for multiple business units and back office operations. PMO interface.
Environment: Agile/Waterfall Methodologies, Windows, Visio, Rational Products, MS-Office, MS-Project, Project One, JAD, Oracle, Brio/Microstrategy, Lean-/Six-Sigma, Java/COBOL, SUN/HP UNIX, Regulatory Support
